Skip to main content
  1. Hotel reviews homepage
  2. New Zealand hotel reviews
  3. Auckland Region hotel reviews
  4. Auckland hotel reviews
  5. Reviews of Four Points by Sheraton Auckland

Reviews of Four Points by Sheraton Auckland This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

396 Queen Street, 1010 Auckland, New Zealand

#73 of 202 hotels in Auckland

Guests' Choice

Review Score

Based on 1080 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.0

  • Location

    9.0

  • Facilities

    8.7

  • Staff

    9.0

  • Value for money

    8.1

  • Free Wifi

    8.6

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

Read more– opens a dialog box
Write a Review

Showing 1 - 25

  • Reviewed: August 29, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Central location, amazing shower and fabulous towels. Good bed and linens. Decent breakfast and good, efficient valet service

    Stayed in August 2025

  • Reviewed: August 24, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 1 night

    Staff could have been more helpful

    Great location in the city.

    Stayed in August 2025

  • Reviewed: August 23, 2025

    7.0
    Central Location with great views.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Some of facilities needed repair, and it was quite dated in some areas.

    The property was in a great location and was quite accessible.

    Stayed in August 2025

  • Reviewed: August 17, 2025

    7.0
    Communication could be sharpened up and just the overall service and information, however, the buffet breakfast was very
    • Leisure trip
    • Couple
    • Deluxe Room with 2 queen beds
    • Stayed 2 nights
    • Submitted from a mobile device

    No minibar despite saying there was in the facilities. Stuff in the room fridge left from the previous stay. Told reception and no one came to take it away. Upon arrival, I signed up to the hotel loyalty program and was offered the chance to spin the wheel. It landed clearly on 2000 Marriott Hotel points, the guy came round from the front desk and read it out aloud. Lady also at front desk repeated “what”, he read it aloud a second time and she didn’t believe it so physically turned the wheel around to view it and in doing so moved it and stated it was on the line between two offers so made me spin again and landed on a free drink. Disappointed the lady did that after two confirmations and then physically touching the wheel and moving it, denying the prize. Service at bar in the afternoon was shocking - I stood there for 5 minutes and then had to ask at the coffee section and she asked someone to come. No compendium in room with details about anything - wasn’t advised on breakfast times at checkin. No ability to put do not disturb on door. Told a worker in corridor we did not require house keeping as we had returned to our room at 2:30pm after being out since 10:00am and it not done but we wanted to nap. No message was passed on and at 3:30pm they tried to enter the room to do the house keeping and woke us up. Buffet breakfast was absolutely beautiful, food was lovely and there was great variety. The breakfast service by the chef and waitresses was phenomenal.

    The proximity to where we needed to go.

    Stayed in August 2025

  • Reviewed: July 10, 2025

    8.0
    Nice hotel
    • Business trip
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    TV bit limited

    Convenient location and great rooftop bar. Rooms are not huge but comfortable enough and quiet. Liked the gym, which is pretty well equipped and water filters on each floor. The hotel was also very accommodating with a late check out. Will definitely stay again.

    Stayed in July 2025

  • Reviewed: July 7, 2025

    7.0
    Location, location, location was the reason I booked this hotel.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night

    AC a bit noisy, Basic tv (seems the fashion now is to bring you own you tube or Netflix on your phone to Chromecast on their tv) which I couldn't do as I didn't have the correct scanning app for the hotels system. Very small bedroom, toilet & shower. Glad I'm not tubby.

    Good shower, comfortable bed, clean room, no waiting for lifts to arrive.

    Stayed in July 2025

  • Reviewed: July 6, 2025

    8.0
    Comfort and modernity in central location
    • Business trip
    • Travelers with friends
    • Superior King Room with City View
    • Stayed 3 nights
    • Submitted from a mobile device

    A fair amount of traffic noise. No bathrobes - strange for an otherwise fancy hotel.

    Location is excellent. Staff friendly and helpful. Bed and pillows super comfortable. Modern and tasteful.

    Stayed in July 2025

  • Reviewed: July 6, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Corner Room with King Bed and City View
    • Stayed 2 nights
    • Submitted from a mobile device

    Fantastic location, and such a comfortable bed!

    Stayed in July 2025

  • Reviewed: July 5, 2025

    8.0
    Excellent location and a comfortable stay.
    • Business trip
    • Group
    • Superior King Room
    • Stayed 3 nights

    That a number of things didn't work, such as the breakfast coffee machine and one lift wouldn't let me press my floor number (floor 8). Another lift wouldn't allow my colleague to press floor 11.

    Lovely staff and comfortable rooms. The breakfast included delicious made to order omelets

    Stayed in July 2025

  • Reviewed: July 4, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The staff at counter at time of check-in was a bit fast at explaining stuff.

    Everything was clean

    Stayed in July 2025

  • Reviewed: June 5, 2025

    9.0
    Handy for Business Travel
    • Business trip
    • Solo traveler
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Great location for my work and handy to exploring the shops. Nice restaurant for dinner and breakfast

    Stayed in June 2025

  • Reviewed: June 4, 2025

    9.0
    View was amazing. Check in process was simple and easy. Lovely staff
    • Leisure trip
    • Couple
    • One Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    The view from our room was stunning.

    Stayed in June 2025

  • Reviewed: May 30, 2025

    8.0
    Good stay
    • Leisure trip
    • Solo traveler
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    No parking other than valet

    Clean, good location, good service

    Stayed in May 2025

  • Reviewed: May 27, 2025

    9.0
    Great staff good location.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night

    There was nothing to dislike. Very satisfied.

    Great restaurant, good food at a affordable price. Nice selection of wines and beers.

    Stayed in April 2025

  • Reviewed: May 26, 2025

    8.0
    BEST WEEKEND TRAVEL
    • Business trip
    • Travelers with friends
    • Corner Room with King Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    We talked about it face to face with the staff and everything was sorted promptly. Thanks.

    The proximity to places of interest in the city. The drinks area at the top floor , always a welcome place to relax and enjoy. Availability of parking for the girls when we gathered for dinner. The cleanliness of the hotel and attentiveness of the staff.

    Stayed in May 2025

  • Reviewed: May 19, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    wasn't very sound proof

    I liked the staff so amazing and helpful and tge location very close to everything and just a walkway from restaurants and the sky tower and the bed was amazing

    Stayed in April 2025

  • Reviewed: May 18, 2025

    9.0
    Service was super friendly and attentive. Comfortable stay.
    • Leisure trip
    • Couple
    • Deluxe Room with 2 queen beds
    • Stayed 1 night

    Only parking option was valet or find your own away from the hotel

    Service was super friendly and attentive. Comfortable stay.

    Stayed in March 2025

  • Reviewed: May 18, 2025

    9.0
    We’ll be back for sure
    • Leisure trip
    • Group
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    Location and friendly staff

    Stayed in May 2025

  • Reviewed: May 9, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room was a little small for 2 people and no balcony or windows opened.

    Reception were great, staff in the restaurant were all smiles, friendly and helpful checking on us all the time, they were amazing and the food was good too. Bed was comfy, and room service was an added bonus.

    Stayed in April 2025

  • Reviewed: April 30, 2025

    9.0
    Fabulous stay, Fabulous staff, Fabulous everything!!!
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything, you were AMAZING!!

    Stayed in April 2025

  • Reviewed: April 25, 2025

    9.0
    Comfortable Stay but Room for Improvement
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night

    There was no bottled water provided in the room, and the common water fountain on our floor wasn’t working, which was really inconvenient. For the price, bottled water should definitely be included. The room itself was also quite small for the price we paid. Additionally, the shower products (shampoo and conditioner) had a very strong, overly masculine scent. I don’t usually have sensitive reactions, but the smell was overpowering and unpleasant.

    The bed was incredibly comfortable, and the cleanliness throughout the property was excellent. The facilities were well-maintained and had everything we needed. The gym was just alright—basic but fine for a quick workout. The location was also great—close to everything we needed and very convenient. Overall, a very comfortable and enjoyable stay!

    Stayed in April 2025

  • Reviewed: April 15, 2025

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bed pillows and that there is a room service fee of $5 on top of any order.

    Clean, good service, had everything I required in the room.

    Stayed in April 2025

  • Reviewed: April 8, 2025

    8.0
    comfortable
    • Leisure trip
    • Group
    • Superior King Room
    • Stayed 1 night

    happy overall, good service & friendly staff

    Stayed in March 2025

  • Reviewed: April 5, 2025

    7.0
    Ideal location for theatre
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Central location

    Stayed in March 2025

Showing 1 - 25

We Price Match
We Price Match
Low rates • No booking fees • Find something cheaper? We'll refund the difference!