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Reviews of Fox Glacier Jade Hotel

39 Sullivan Road, 7886 Fox Glacier, New Zealand

#19 of 19 hotels in Fox Glacier

Guests' Choice

Review score

Based on 162 hotel reviews

4.2

Score breakdown

  • Cleanliness

    5.4

  • Comfort

    5.2

  • Location

    7.4

  • Facilities

    4.7

  • Staff

    6.2

  • Value for money

    4.9

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 26 March 2025

    4.0
    Quiet and ok
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    WiFi not working at all. Shower leaking and moldy. Needed microwave. PILLOWS WERE TERRIBLE

    Fridge, bed, clean sheets, Towels, hot water in shower, cups for coffee and milk, tv

    Stayed in March 2025

  • Reviewed: 4 March 2025

    3.0
    Look elsewhere, run down and dirty.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    Room wasn't properly cleaned, bugs were stuck to most of the surfaces and the whole place is run down and not looked after, didn't feel particularly safe or clean for my stay but was fine for 1 night as a stop over, wouldn't recommend as sure there must be similary priced other ones that would be better!

    Easy to wander into town for food and had what you need for a budget one night stop over

    Stayed in March 2025

  • Reviewed: 4 March 2025

    4.0
    Needs updating.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No WiFi no tv, no cups, glasses

    Stayed in February 2025

  • Reviewed: 23 February 2025

    5.0
    Cheapish but only passable as accomodation if you don’t mind a mess
    • Leisure trip
    • Couple
    • Comfort Triple Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    Metal floor bathrooms are a bit gross, showers got the floor wet all around the toilet, so needed to wear shoes in the bathroom. Walls were quite thin and could hear babies crying in the night

    Cheap ish and easy to find/close to everything

    Stayed in February 2025

  • Reviewed: 15 February 2025

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There is a lot of mold and its doesnt smell great.

    The location is great

    Stayed in February 2025

  • Reviewed: 16 January 2025

    3.0
    Pretty poor! Very disappointed that we paid $200 for this!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Very rundown hotel. Shower leaked all over the floor and onto the carpet in the room. Made using the bathroom extremely difficult. Bed and pillows were next level uncomfortable and to top it off there were blood stains on the duvet. Partner had to go hunting for a mug, which was sorted by the lovely housekeeping staff who live onsite. Would like a refund!

    Big carpark area.

    Stayed in January 2025

  • Reviewed: 14 January 2025

    4.0
    A room with a bed in it
    • Leisure trip
    • Couple
    • Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Not well maintained outdoor or in room areas. Tv didn’t work. Bowls but no cutlery. Hard bed with one thin pillow.

    Location to town

    Stayed in January 2025

  • Reviewed: 5 January 2025

    5.0
    Location is good. Hotel itself quite disappointing.
    • Leisure trip
    • Group
    • Comfort Triple Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    It was dirty. The kitchen wasn’t operational. WiFi didn’t work. Incredibly noisy from the rooms upstairs.

    Location was good.

    Stayed in December 2024

  • Reviewed: 3 January 2025

    3.0
    Wouldn’t recommend but not the worst I’ve stayed in
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Had a weird smell in the room, wasn’t a comfortable place to stay personally

    Good location, room size is good.

    Stayed in December 2024

  • Reviewed: 2 January 2025

    4.0
    Bad
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Cleanliness

    Dirty bathroom staff not interested

    Stayed in December 2024

  • Reviewed: 10 May 2024

    4.0
    Perfectly Fine for a one night stay
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Was pretty rundown. carpets that have been outside for a very long time so are slimy and slippy.

    Good location, decent private bathroom and bed was fine.

    Stayed in March 2024

  • Reviewed: 21 March 2024

    4.0
    Would not recommend,
    • Leisure trip
    • Couple
    • Comfort Triple Room with Shower
    • Stayed 2 nights

    Room was small and pokey, the facilities were terrible, the surrounding area was very poorly maintained. The cost is over the top. It would be good it your hosts could understand English. Was very disappointed that a refund was not given, after not being able to stay the second night due to my husband taking ill, and having to go by ambulance to Greymouth.

    Very little, the Wifi was ok.

    Stayed in February 2024

  • Reviewed: 12 March 2024

    5.0
    Actually better than expected
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Smell in drain when shower used. Need better bed and pillows

    We have never stayed in a hostel before. As there were limited accommodation options we were grateful to book a private room and ensuite. We were actually pleasantly surprised how clean it was! The bed and pillows were very arrange, and there was a smell from drain in shower when it was used. But as it was very clean were were very happy

    Stayed in March 2024

  • Reviewed: 11 March 2024

    5.0
    Mediocre
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Run down and mostly closed.

    Stayed in March 2024

  • Reviewed: 10 March 2024

    4.0
    Disappointing
    • Leisure trip
    • People with friends
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    whole place was empty and left wide open, looks like they are renovating, absolutely no one on site

    close to town

    Stayed in February 2024

  • Reviewed: 4 March 2024

    3.0
    Was pleased to leave.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room wasn't very clean, only 1 towel, no milk, missing cutlery, had to go ask for the missing stuff. The place is very run down. You could hear the poeple in the room above moving around.

    Stayed in February 2024

  • Reviewed: 16 February 2024

    3.0
    Bed linen clean, hot showers ok, price not balanced
    • Leisure trip
    • Couple
    • Twin Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Condition of the property, noc nice restaurant for rent, it looked like nobody is living there from outside, picture on www is different then reality…

    Location only

    Stayed in February 2024

  • Reviewed: 15 February 2024

    3.0
    Not worth the money we paid!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very basic and over priced for what is offered compared with other places. Extra for towels is crazy when paying these prices!! It’s very tatty too! More of a hostel than a hotel!

    Not a lot

    Stayed in February 2024

  • Reviewed: 12 February 2024

    5.0
    Passable
    • Leisure trip
    • People with friends
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Language barrier was a bit of an issue otherwise not bad.

    Plenty of parking and close to town.

    Stayed in February 2024

  • Reviewed: 10 February 2024

    5.0
    Passable if you just need a bed for the night
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Very run down, female toilets ran out of toilet paper, bathroom sinks very dirty. Kitchen disappointing, very little equipped and messy. You won't find a fridge in the kitchen, but the receptionist will tell you where it's hidden! No socialising as there was almost no-one there.

    Every dorm bed has a couple of sockets, good light and a curtain. No lockers but good storage space for big luggage. Pretty exceptional. Wifi worked well. Room was cold but luckily, the heater worked. It's very quiet as there are very few quests. You have good chances of being in your dorm alone, as I was.

    Stayed in February 2024

  • Reviewed: 4 February 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom space was hardly even standing room for 1 person. There was an issue with the water that was supposedly town wide but it meant we had no water to shower or flush the toilet...not ideal!

    Was comfortable but you get what you pay for and it is very budget.

    Stayed in February 2024

  • Reviewed: 2 February 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Comfort Triple Room with Shower
    • Stayed 1 night

    There was no one at the reception to receive us during check-in as well as check-out. Only a notice was placed on the counter stating of our room number etc.

    Stayed in December 2023

  • Reviewed: 23 January 2024

    3.0
    Grateful for a bed, but had we been staying in town another night, we would have moved elsewhere
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Everything

    This motel provides respite from the rain. The room was dirty (used tissue under my daughters bed). The bathroom had a kitchen tap on a small basin that overflowed if the tap wS turned on too hard. Hosts could not tell me any information about road closures or glacier visiting, nor where was a good place to eat. I did see the wifi password in the wall when I checked out, but this was not provided at check in

    Stayed in January 2024

  • Reviewed: 19 January 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    No floormat. Outside of building and grounds were very scruffy and in need of some work. Poor lighting.

    Quiet.

    Stayed in January 2024

Showing 1 – 25

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