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  5. Reviews of Haven Suite Luxury 5 Star

Reviews of Haven Suite Luxury 5 Star This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

6 Helmores Lane Quail Rise, 9371 Queenstown, New Zealand

#5 of 42 B&Bs and inns in Queenstown

Guests' Choice

Review Score

Based on 78 hotel reviews

9.5

Score breakdown

  • Cleanliness

    9.8

  • Comfort

    9.8

  • Location

    9.3

  • Facilities

    9.5

  • Staff

    9.7

  • Value for money

    9.4

  • Free Wifi

    8.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: September 4, 2025

    10
    Amazing incredible
    • Leisure trip
    • Solo traveler
    • Deluxe Double or Twin Room with Garden View
    • Stayed 7 nights
    • Submitted from a mobile device

    The peace and location of the property. Very quiet and nice for relaxation.

    Stayed in September 2025

  • Reviewed: August 26, 2025

    8.0
    Homestay on the Frankton side of town
    • Leisure trip
    • Travelers with friends
    • Deluxe Double or Twin Room with Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    In all honesty, we wouldn’t describe the accommodation as luxury or 5-star ... a thoughtful refresh could help restore it to its former charm. We also noticed quite a few instructions posted around the property; which made things feel a little ‘rules-oriented.’

    If your focus isn’t on Queenstown itself, you’ll be close to the newer area around Frankton and the Five Mile precinct near the airport, with convenient access to onward travel. There are some pleasant morning walks around the historic Shotover Bridge a few minutes from this accommodation. Warren, the proprietor, is attentive and enjoys a good chat.

    Stayed in August 2025

  • Reviewed: July 5, 2025

    10
    Roomy suite, nice suburb, and the best host.
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Garden View
    • Stayed 4 nights
    • Submitted from a mobile device

    Warren went above and beyond to help us.

    Stayed in July 2025

  • Reviewed: June 18, 2025

    9.0
    Very good. I'd recommend.
    • Business trip
    • Solo traveler
    • Deluxe Double or Twin Room with Garden View
    • Stayed 3 nights
    • Submitted from a mobile device

    Only thing to be aware of is that there is no kitchen/sink. No issue - just something to be aware of.

    Warran is a great host. Amazing guy.

    Stayed in June 2025

  • Reviewed: April 24, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    Just as a suggestion a kitchen sink would have been great but totally livable without it as well.

    Pretty much everything. Warren is a great host and the suite is in top shape. The deck at the back is amazing for some stargazing if you are into it. The property has easily become our dream holiday home.

    Stayed in April 2025

  • Reviewed: April 20, 2025

    10
    Excellent, great facilities and a welcoming and helpful host
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Garden View
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing as everything was wonderful. Would probably need to have a car to stay here.

    Excellent facilities and very clean. Warren met us on arrival and was very helpful with advice about parking in the area, places to eat and some information about the whole area. It was out of Queenstown but a very quiet area and was easy to drive and park at Frankston bus station and get a bus into town as traffic was quite manic and little parking in town. Easy drive to Arrowtown and the shot over river and the Onsen that we were booked into. Actually much better than being in town if you want to do things out and around Queenstown.

    Stayed in April 2025

  • Reviewed: April 3, 2025

    10
    Large comfortable well-located accommodation close to Queenstown
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Garden View
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing. One minor suggestion is that the owner inquire if guests have any sensitivity to scents and fragrances and take appropriate action.

    The Haven suite is truly a fine place to stay near Queenstown. The owner has paid attention to every detail to ensure the comfort of his guests. Large comfortable bed. Super clean. Onsite parking which is rare in town.

    Stayed in April 2025

  • Reviewed: April 2, 2025

    9.0
    Great stay
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Garden View
    • Stayed 4 nights

    WiFi poor

    Host Warren was very friendly & informative. Told us a great deal about Queenstown surround & South Island in particular

    Stayed in March 2025

  • Reviewed: March 12, 2025

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Deluxe Double or Twin Room with Garden View
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing.

    Very homely, comfortable stay. Very spacious and had everything we needed. Great location and fantastic hosts. Thank you so much Warren and Sue!

    Stayed in March 2025

  • Reviewed: February 19, 2025

    10
    We can recommend this accommodation as very comfortable.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    Accommodation was beautiful, very well designed with nice details to feel very homely, specious with nice area outside and on great location.

    Stayed in February 2025

  • Reviewed: February 2, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Garden View
    • Stayed 3 nights
    • Submitted from a mobile device

    Peaceful location out of the Hustle and Bustle.Great for walking or biking the trails around the Shotover River.A car is needed for ease of getting there.

    Stayed in February 2025

  • Reviewed: January 19, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Garden View
    • Stayed 3 nights
    • Submitted from a mobile device

    Beautiful place, immaculately kept and run by a wonderful host. Superb attention to detail with all the tiny little extras that make for a perfect stay. We were particularly happy with the BBQ which was used on every one of our three nights. Will be back asap!

    Stayed in January 2025

  • Reviewed: January 13, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Garden View
    • Stayed 3 nights
    • Submitted from a mobile device

    Beautiful and peaceful surroundings. Very comfortable and cosy.

    Stayed in January 2025

  • Reviewed: January 6, 2025

    10
    Perfect!
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Garden View
    • Stayed 3 nights
    • Submitted from a mobile device

    We had a great stay! The room was spacious, with a beautiful private courtyard. The place was well equipped. Warren was also super friendly and helpful. Would highly recommend staying here.

    Stayed in January 2025

  • Reviewed: December 19, 2024

    10
    Nice stay
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Garden View
    • Stayed 3 nights
    • Submitted from a mobile device

    Room is spacious, well equipped. Beds are comfortable. The BBQ is really nice. The owner is very kind & helpful.

    Stayed in December 2024

  • Reviewed: December 17, 2024

    10
    Fantastic! Would recommend to anyone.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Garden View
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing!

    Everything! Warren is a fantastic host - super friendly and helpful and had great tips for the area. The place was lovely and also very clean and the little details throughout made the stay very comfortable. The location is great as it is slightly out of town (not too far though) making it quiet and tranquil. We will definitely be staying again in the future! :)

    Stayed in December 2024

  • Reviewed: December 2, 2024

    10
    Comfortable, relaxing and felt like home.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing, everything was perfect.

    The room was beautiful, smelled amazing. Had all the comforts of home and felt very homely. Definitely loved relaxing on the deck between our adventures. Bed was sooo comfy, slept amazing. The owners animals are so friendly and cute. The owner is great with so much knowledge of what to do and we're to eat. Will happily book again next time I'm there.

    Stayed in November 2024

  • Reviewed: December 1, 2024

    10
    Great place to stay near to Queenstown. It’s best to Arrowtown too
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    No kitchen sink, but the host will dishes for us everyday.

    Clean and spacious.

    Stayed in November 2024

  • Reviewed: November 14, 2024

    10
    The perfect location to base yourself for a Queenstown visit.
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room with Garden View
    • Stayed 3 nights
    • Submitted from a mobile device

    Our only minor criticism is that there was no place for us to unpack our clothes to during our stay. We needed to keep our clothes in our suitcases on the floor. Everything else was really great.

    The property was beautifully presented and quiet. Very comfortable and our host Warren was wonderfully friendly and helpful. Warren actually saved us several hours of lost travel time and immense stress by informing us of an unexpected road closure (major slip due to heavy rain) that impacted the next leg of our NZ trip. Without Warren’s advice we would not have been able to adjust our plans and travel route and amend our next accommodation arrangements so effectively. The room was beautifully decorated and Warren removed, cleaned and replenished our dirty dishes daily. Wifi was excellent and reliable and Netflix etc was available in the suite. The outlook from the room was gorgeous as well. Partial views of the mountains between the leafy grounds.

    Stayed in November 2024

  • Reviewed: October 2, 2024

    10
    Wazzzzza
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room with Garden View
    • Stayed 9 nights
    • Submitted from a mobile device

    Nothing

    Good location, good hosts.

    Stayed in October 2024

  • Reviewed: September 13, 2024

    10
    Superb and luxury suite
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Garden View
    • Stayed 6 nights
    • Submitted from a mobile device

    Cleanliness of the room A lot of kitchenwares plus the grill Good coffee machine Lovely books to read Coziness and great location near airport Warren has been a very helpful and great host

    Stayed in September 2024

  • Reviewed: July 23, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Garden View
    • Stayed 5 nights

    Nothing - it was exactly what we were looking for. Perfect!

    Warren was a great host. Very attentive to our needs, extremely helpful with advice on things to do and see, where to park in town etc. Even put the heaters on for us while we were out so we could come back to a nice warm room after a day at the snow. Some great recommendations for dinner and meals and good directions to avoid snow traffic and roadworks - always great to benefit from some local knowledge. Also, don't be put off by being a little out of Queenstown; it's quieter, quicker to all of the resorts, airport and the local shops (which are excellent). If you do want to venture into town, it's only a few minutes down the road.

    Stayed in July 2024

  • Reviewed: April 11, 2024

    10
    Perfect Stay
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Garden View
    • Stayed 4 nights
    • Submitted from a mobile device

    Warren and Sue were the most lovely hosts. The suite is immaculate, with lots of space and all the facilities you need to do some cooking and relaxing. There is parking available on their property and it’s a nice quiet area close to Queenstown with views of the mountains. The hosts went out of their way to welcome us, asking us how our days had gone, sharing local tips, made us freshly baked cookies and we were even lucky enough to be invited to share a real Kiwi dinner with them on our last evening. We would highly recommend Haven Suite to anyone visiting the area and we were certainly sad to leave! Look forward to meeting Warren and Sue again when they visit us in Ireland 😊

    Stayed in April 2024

  • Reviewed: March 27, 2024

    10
    I recommend to everyone please experience night stay at this place.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Garden View
    • Stayed 3 nights
    • Submitted from a mobile device

    Location of the accomodation is too handy near by city centre. Room is big enough than your exceptions. If you love music 🎧and reading 📖 you will get everything in your own room 🎸😃. There is plenty of space for walk at back of your room. All in all I recommend to my friend for this room. Thank you for the complimentary snacks sir.

    Stayed in March 2024

Showing 1 - 25

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