Reviews of Hilton Queenstown Resort & Spa 5 stars

The property was nice. Hotel rooms and bathroom nice. Swimming pool and spa lovely.

$16 per day for parking but it goes from the time you enter and 24 hours from there which can leave it inconvenient time for rebooking. I got fined $85 dollars after leaving for not booking a period. Which I was paid up to a late time and left early hours. Absolutely disgusting that you pay a lot of money for a hotel and then have to pay for parking on top of that. Aircon was making ticking noises through the night which was not resolved in my stay. I had to leave it off the entire time. I was told maintenance checked it and it was resolved which it wasn’t.

Disappointing Experience at a Supposed 5-Star Hotel Unfortunately, my recent stay at the Hilton Queenstown was far from the 5-star experience it claims to offer. Upon arrival, I was completely ignored by the man behind the front desk, who didn’t acknowledge me at all and continued what he was doing. I wasn’t assisted until the woman next to him finished checking in another guest, not exactly the welcome you expect from a Hilton. I had paid for two king rooms, but they couldn’t locate the second booking at first and ended up taking two separate deposits. On top of that, our rooms were placed on different floors with very different views, which was disappointing for a group booking. The beds themselves were comfortable, but the pillows were terrible, flat and unsupportive, which made sleeping difficult. Housekeeping didn’t show up until after 4:30pm, knocking to ask if we wanted the room serviced. At that point in the day, we were usually back from activities and getting ready to relax, it just felt like poor timing and planning for a hotel of this calibre. We booked a few activities through the concierge, and I have to say, the lady at the desk was wonderful, friendly, helpful, and one of the few highlights of the stay. After a cold day on the snow, we returned looking forward to a hot shower, only to find there was no hot water. An hour later (and another phone call initiated by us) we were informed the boiler was under repair. Five hours on, still no hot water, we made another phone call and the manager on duty told us she might not be able to find anyone to come fix it that night. There was no follow up, no updates, and not even an apology. By morning the hot water had returned, but the lack of communication and care was very disappointing. Overall, this stay felt like a premium price for a subpar experience. With better service, communication, and attention to detail, it could live up to its 5star label but in our experience, it missed the mark on too many...

Fantastic property always a great stay! The staff of 10/10

Everything was amazing, I think it was the fact that we didn't spend long enough here. But will definitely be back.

For the amount of time we had spent here which was only a night, it wasn't long enough to enjoy all the amenities and things that Hilton had to offer. So don't just stay for one night.

Loved that it was across the lake and not in busy Queenstown. The water taxi made it easy to get to town or the marina. Toasty warm at all times. Great views. Nice walking trail. Great pool. Great restaurant

Room a bit dated. Carpet was rippling and nearly a trip hazard. Cupboard in front of fridge was broken. Room sold as Lakeview but has a whole section of rooms in front of it. Partial Lakeview more realistic

The entire experience was amazing. I had an IT problem that the hotel staff sorted out for me. They went above and beyond.

The location is stunning. Loved that the rooms have both fireplace and bath. We enjoyed the ferry trips into town, and the Hilton restaurants, pool/hot tub room, lounge areas were luxurious. The staff were lovely and we felt loved on with the little extra details made for our wedding anniversary celebration. Would highly recommend!

Wonderful staycation

Nothing

Staff especially at front desk were wonderful. Bed and room King suite with outdoor spa was very comfortable.

Lack of minibar in room, in room coffee pod machine was not upto room standard and lack of in room dining options again not consistent with hotel/room quality.

Location

Bed, service, parking,

The pillows were probably the only thing I could say we’re not comfortable but the room was amazing. The service was sensational in the restaurant and the breakfast buffet had amazing choices.

Better pillows

The resort is outside of the town so it’s better if you have a car to stay here. We had a relaxing stay. The rooms were large so it was comfortable. Reception was really nice and welcoming.

The pool wasn’t heated enough in comparison to the last Hilton we stayed at in Lake Taupo. The hotel does require a refresh.