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Reviews of Hugo & Carters Backpackers & Motel

16 Manchester Way, Judea, 3110 Tauranga, New Zealand

#29 of 37 hotels in Tauranga

Guests' Choice

Review Score

Based on 778 hostel reviews

7.2

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.3

  • Location

    7.6

  • Facilities

    7.5

  • Staff

    8.2

  • Value for money

    7.6

  • Free Wifi

    9.1

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Showing 1 - 25

  • Reviewed: September 6, 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 5 nights

    That we have our own kitchenette but we are not allowed to eat our food in our room. No TV remote

    Location

    Stayed in September 2025

  • Reviewed: March 24, 2025

    7.0
    Not Happy This Time Round
    • Solo traveler
    • Bed in 8-Bed Dormitory Room
    • Stayed 3 nights
    • Submitted from a mobile device

    This time round the occupants who stayed there over this period, were very disrespectful and left kitchen messy and dirty. Far cry from previous visits. Toilets had no toilet paper

    Staff and location

    Stayed in February 2025

  • Reviewed: March 1, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    They need a number listed in the room for concerns/emergencies, there were people in a car outside our room from the moment we got there (at 4pm) until we got back from being out at dinner (around 10) which seemed very odd. We didn't know if they had a room or if they were planning to stay in their car overnight and it was weird enough that we slept with all the windows closed a. From their noise, b. Safety, which meant it was a hot sleep overnight as no AC and the fan could only do so much. Did need a dust on little ledges around the place. Could do with a mini face-lift with some things like discoloration of grout on the sinks and more attention to details like white paint brush marks on black fixtures, latches on the windows so you could feel safe but still let air in, the blind need some TLC, upgraded showers, flannels provided and our soap dispenser lid kept falling off. Just those little things that make it feel in person as modern as the photos. If you're after a soft bed I suggest booking their motel option which looked like it had more hotel-like beds. We had a studio and the beds were hard. Other than that if you're just after a tidy and cheap place to stay it fits that brief well. We would stay again.

    Easy check-in even after hours, they were proactive in letting us know where the key would be when we turned up. The place is very tidy, our beds were beautifully made and for the price and the fact we were only there to sleep it was great and would stay again. Only minor critiques.

    Stayed in March 2025

  • Reviewed: February 22, 2025

    6.0
    Exhaustion
    • Leisure trip
    • Solo traveler
    • Bed in 4-Bed Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    The girls I shared the 4dorm room with had there phones out standing up facing the beds, one had her computer facing the door. One girl was always asking me to unlock the door, she also told me not to lock the room if I'm inside the room. It became exhausting

    Stayed in February 2025

  • Reviewed: February 10, 2025

    6.0
    Great if you lack options
    • Leisure trip
    • Travelers with friends
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Lacked a backpackers' hostel energy. Far from the city centre. Having your own transport was essential

    Spacious, clean n quiet complex adequate number of toilets n common facilities

    Stayed in February 2025

  • Reviewed: February 9, 2025

    8.0
    Happy summer holidays
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights
    • Submitted from a mobile device

    I thought I had read somewhere that we were to be charged extra if we used the linen, so we didn't use it. We also brought our own pillows.

    Great value for money. Loved that it was backpacker low key style, but lots of outdoor space. The gardens were beautifully kept. We were on a tight budget, so this place helped us achieve our goals. Loved the fridge storage space in shared kitchen.

    Stayed in February 2025

  • Reviewed: February 8, 2025

    6.0
    Ok but nothing special
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Quite basic units for the price. No swimming pool. Location was OK but need to drive everywhere

    Good shared kitchen and shared lounge

    Stayed in January 2025

  • Reviewed: February 7, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Small Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Out side lights shone into the room.

    Very neat n tidy, peaceful, great facilities, great value

    Stayed in February 2025

  • Reviewed: January 30, 2025

    6.0
    Location was good and staff friendly. Services were OK. Bathroom was a bit untidy.
    • Leisure trip
    • Family with young children
    • Bed in 4-Bed Dormitory Room
    • Stayed 2 nights

    The room was simple and comfortable

    Stayed in January 2025

  • Reviewed: January 27, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Bed in 4-Bed Dormitory Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Friendly guests, good party time in this motel.

    Stayed in January 2025

  • Reviewed: January 17, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    Only thing we didnt like is that one top bunk doesnt have a railing.

    As a family, having the option of staying at an affordable place for a night is soooo appreciated!!!

    Stayed in December 2024

  • Reviewed: January 12, 2025

    8.0
    Very Good
    • Family with young children
    • Small Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No Coat hangers on walls or behind doors to pop your clothes on, no shelf in showers to put shampoo containers etc and not much space to store toiletries items in bathroom.

    I liked that it's more like a unit complex (room wise) and the Kitchen was Large. Plenty of Space for cooking, eating and Storage.

    Stayed in January 2025

  • Reviewed: January 7, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The kitchen facilities were not the best. Not everything was cleaned properly.

    The rooms were great, good location and friendly staff.

    Stayed in January 2025

  • Reviewed: January 6, 2025

    8.0
    Really good value for money, comfy beds
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Thought we had 2 rooms and the top bunk didn’t have a barrier and we were scared of falling out

    Comfy beds, good parking

    Stayed in January 2025

  • Reviewed: December 30, 2024

    8.0
    Great facilities and still convenient although out of town
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Onsite parking. Quiet location

    Stayed in December 2024

  • Reviewed: December 19, 2024

    6.0
    Okay if on a budget
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    no air-conditioning in rooms made it feel like an oven at times during summer, some dishes weren't too clean. Seemed like others were sleeping in common area couches to escape the heat in their own rooms. Location was far from the city centre, not walkable to anywhere

    bathroom was fairly spacious and bed was comfortable. large kitchen and common area

    Stayed in December 2024

  • Reviewed: December 14, 2024

    7.0
    Stayed here for the 2nd time. For some reason had a very high expectation but turned out to be avera
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    Smelly room, sunken mattress, missing bed slats made the sleep really uncomfortable and no iron (at least was unable to locate)

    Customer service, location, communal kitchen and the car park.

    Stayed in December 2024

  • Reviewed: October 12, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Kitchen cleanliness needs improving, carparking was often over subscribed

    Good location

    Stayed in October 2024

  • Reviewed: October 2, 2024

    7.0
    Hidden gem convenience
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Sheet set and duvet cover are cheap thin polyester, not the type you'd expect from hotelling. Duvet was too thin and there was no blanket despite still being cold in the evening. Admittedly I didn't ask for an extra blanket which I'm sure I would've been given. The mattress was very firm. A topper would've helped. A coat rack or hooks for hats, jackets, bags and keys would have been handy as there is no chair or table in the room and the bedside table has slats. Likewise a rug in between the beds for cold feet would've been nice. The water pressure and stream in the shower was disappointing but at least it was very hot and the bathroom roomy.

    Convenient location, off street quiet complex, lots of parking close to accommodation for ease of luggage transfer, clean, towels and bathmat, soap dispenser in shower and at basin, radiator wall heater (on timer), 4 plush pillows. Friendly, helpful manager and family.

    Stayed in September 2024

  • Reviewed: September 29, 2024

    7.0
    Warm welcome
    • Leisure trip
    • Solo traveler
    • Bed in 4-Bed Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    Quiet and 👍

    Stayed in September 2024

  • Reviewed: September 14, 2024

    8.0
    The staff and the rooms make this place great.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The oven in the kitchen was broken, and a lot of the pans had the handles hanging off. We managed for the few days we were there, but a longer stay might have started to wear thin.

    The staff were fantastic and reception opening hours were long so you could speak to them up until 9pm. The double en-suite room was like a little cabin, shower and toilet facilities were lovely.

    Stayed in August 2024

  • Reviewed: September 12, 2024

    7.0
    Pleasant & friendly
    • Leisure trip
    • Solo traveler
    • Bed in 4-Bed Dormitory Room
    • Stayed 6 nights
    • Submitted from a mobile device

    The super jet like shower system

    Excellent location

    Stayed in September 2024

  • Reviewed: September 3, 2024

    8.0
    Overall good experience with good money
    • Business trip
    • Solo traveler
    • Bed in 4-Bed Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    Need to improve bed,

    Kitchen facility, lounge and clean washroom

    Stayed in September 2024

  • Reviewed: August 31, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    The small refrigerator in the room is a bit dirty. And the TV in the room seems not working.

    The family room is big. And it's good that we can prepare meals in the common kitchen.

    Stayed in August 2024

Showing 1 - 25

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