Reviews of ibis Auckland Ellerslie 3 stars
72-112 Greenlane East, 1051 Auckland, New Zealand
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewgreat food selection .BUT cold plates and luke warm food. easy fix . oh my t/v didnt work . they had to fix it next day.
all good very helpfull staff at desk and bar .
Dear Graham, Thank you for taking the time to share your feedback. We're glad to hear you enjoyed our food selection and found our front desk and bar staff helpful - your kind wordsd mean a lot to the team! We sincerely apologise for the inconvenience caused by the cold plates, lukewarm food, and the television issue in your room. Your comments highlight areas we can and will improve. We'll be addressing the food tempreature and plating immediately with our kithcen staff to ensure a better dinnig experience for all guests. Additionally, we'll revivew our room checks to prevent technical issues like the TV from affecting future stays. We truly appreciate your patience and understanding - and thank you again for pointing out how we can improve. We hope welcome you back soon for a much smoother and fully enjoyable experience. Sincerely, Varna Musalini Front Office Manager
Dear Graham, Thank you for taking the time to share your feedback. We're glad to hear you enjoyed our food selection and found our front desk and bar staff helpful - your kind wordsd mean a lot to the team! We sincerely apologise for th… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewRestaurant was good
Rooms very small, parking was for Minis only
Dear Terrence, Thank you for taking the time to share your feedback. We're gald to hear you enjoyed your experience at our restaurant - it's always great to know our food and service and appreciated. We also appreciate your comments regarding the room size and parking. While our layout can be more compact that some may expect, we understand this may not suit everyone's preferences. Parking in the area can be challenge, and your feedback ishelpful as we continue to lok for ways to improve the overall guest experience. We hope to have the opportunity to welcome you back again in the future. Sincerely, Varna Musalini Front Office Manager
Dear Terrence, Thank you for taking the time to share your feedback. We're gald to hear you enjoyed your experience at our restaurant - it's always great to know our food and service and appreciated. We also appreciate your comments rega… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe room was cosy and comfortable, the restaurant had a good menu
Parking was very tight and cost 20 which I wasn’t aware i was being charged for until I checked out. While it’s a nice hotel , it wasn’t convenient for me travelling to the office in Favona
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewClose to conference. Amazing food
Lack of parking spots available
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewGreat room, clean, tidy, modern
Nothing
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewNo facilities in the room. Room service food was expensive and below average
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewGood location easy to locate
Small room
Dear Josh, We very much appreciate your comments regarding your stay at the ibis Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Front Office Manager
Dear Josh, We very much appreciate your comments regarding your stay at the ibis Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve … Show more
Reviewed: 14 August 2025 · Stayed in June 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe room was clean, tidy and quiet.
I am writing regarding my recent stay at your property on [dates of stay] and to formally express my disappointment with the way parking was handled. At the time of booking, there was no mention whatsoever of a parking fee. This charge was only disclosed at check-in, by which time I had no practical option but to accept it. This omission feels disingenuous, as the room rate appeared attractively low during booking, but once the parking fee was added, the total cost was no better than other hotels in the area — many of which include parking in their advertised rate. Furthermore, the number of guest car parks was clearly insufficient, and I later discovered nearby parking options that were not only available but cheaper than the rate charged by the hotel. This made your parking fee appear unreasonably high and reinforced the sense that guests are not being treated transparently. This approach comes across as misleading and undermines trust. All charges — particularly essential services like parking — should be clearly stated prior to booking, so guests can make an informed decision. I believe this practice needs urgent review to avoid further dissatisfaction from guests.
Thank you for taking the time to share your detailed feedback. We’re pleased to hear you found your room clean, tidy, and quiet, but we sincerely apologize for the frustration caused by our parking policy and communication. We understand how important it is for all charges, especially essential services like parking, to be clearly disclosed upfront. Your experience highlights where we fell short, and we truly regret any sense of inconvenience or mistrust this caused. Please be assured that your feedback has been shared with our management team as we review how we present parking information during the booking and check-in processes. Our goal is to be as transparent as possible so guests can make fully informed decisions. Thank you again for bringing this to our attention. We appreciate your constructive comments and hope to have the opportunity to provide you with a more seamless experience in the future.
Thank you for taking the time to share your detailed feedback. We’re pleased to hear you found your room clean, tidy, and quiet, but we sincerely apologize for the frustration caused by our parking policy and communication. We understand h… Show more
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewVery friendly staff Good location, close to everything
Bathroom was small and outdated Carpark situation was not the best
Dear Bailey, Thank you for your feedback and for highlighting our friendly staff and convenient location — we're glad those aspects of your stay stood out. We appreciate your comments regarding the bathroom and parking. We understand that these areas can impact overall comfort, and your feedback helps us identify where improvements are needed. Please know that both are being reviewed as we work to enhance the guest experience. We hope to have the opportunity to welcome you back in the future for a more comfortable stay. Sincerely, Varna Musalini Front Office Manager
Dear Bailey, Thank you for your feedback and for highlighting our friendly staff and convenient location — we're glad those aspects of your stay stood out. We appreciate your comments regarding the bathroom and parking. We understand that… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewClose to where I needed to be. Good bar facilities
Room was too warm even after we had the temperature down. Room felt stuffy. Wondered if the air conditioning was working.
Dear Rachelle, Thank you for your feedback and for highlighting our convenient location and bar facilities. We’re sorry to hear that your room felt too warm and stuffy despite adjusting the temperature. We will have our maintenance team check the air conditioning to ensure it is functioning properly. Your comfort is very important to us, and we appreciate you bringing this to our attention. We hope to welcome you back for a more comfortable stay in the future. Sincerely, Varna Musalini Front Office Manager
Dear Rachelle, Thank you for your feedback and for highlighting our convenient location and bar facilities. We’re sorry to hear that your room felt too warm and stuffy despite adjusting the temperature. We will have our maintenance team c… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe restaurant was fantastic
Pillows were a little uncomfortable, very well used
Dear Ryan, Thank you for your wonderful feedback about our restaurant — we’re thrilled you enjoyed it! We also appreciate your honest comments about the pillows. We’re always looking to improve guest comfort and will take your feedback into consideration as we update our amenities. We hope to welcome you back soon for another fantastic stay. Sincerely, Varna Musalini Front Office Manager
Dear Ryan, Thank you for your wonderful feedback about our restaurant — we’re thrilled you enjoyed it! We also appreciate your honest comments about the pillows. We’re always looking to improve guest comfort and will take your feedback in… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewMy room was so tiny and old. My shower leaked water out onto the floor and disked the bathroom, the drain wasn’t draining and the bathroom was so tiny too.
Thank you for sharing your feedback. We’re very sorry to hear that your room and bathroom did not meet your expectations and that you experienced issues with the shower and drainage. Please accept our sincere apologies for any discomfort this caused during your stay. We take your comments seriously and will address these maintenance concerns promptly to improve our facilities. We appreciate you bringing this to our attention and hope to have the chance to provide you with a better experience in the future. Sincerely, Varna Musalini Front Office Manager
Thank you for sharing your feedback. We’re very sorry to hear that your room and bathroom did not meet your expectations and that you experienced issues with the shower and drainage. Please accept our sincere apologies for any discomfort t… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewGood location, friendly staff, lovely buffet.
We were not advised there was a charge for car parking. Came as a bit of a shock to find extra charge on my card I wasn’t expecting. Also really struggled to find a free park.
Dear Wilson, Thank you for your kind words about our location, staff, and buffet — we’re delighted you enjoyed these aspects of your stay. We sincerely apologize for the unexpected parking charge and any difficulty you experienced finding a free parking spot. Your feedback is very important to us, and we will review how we communicate parking fees to ensure future guests are fully informed before arrival. Thank you again for sharing your experience. We hope to have the opportunity to welcome you back and provide an even smoother stay. Sincerely, Varna Musalini Front Office Manager
Dear Wilson, Thank you for your kind words about our location, staff, and buffet — we’re delighted you enjoyed these aspects of your stay. We sincerely apologize for the unexpected parking charge and any difficulty you experienced finding… Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified review