Reviews of Masonic Hotel

Had breakfast in their Restaurant and it was fantastic, bit on the high side price wise but good.

Well, it was very rowdy Friday night, so much so the walls felt like they weren't even there!! They did warn us but really?? I would hate to have any children with us as they would of been awake all night!!!!!! Couldn't even cook some toast in room, had a toaster but nothing to put it on or knife to butter toast!! The parking out back is disgusting!!!! Broken glass every where and uneven surface, I would suggest Sound proofing all walls and floors for noise control and get rid of the rubbish and glass from out back and then seal the whole ground to make it a better place to leave your car in!!!!!!

Did have breakfast

nil

The bed room had soft clean towels. Bed was comfortable and warm Location perfect.

Everything on entering the premise was worn, tired, and gruppy. Padbolts were used to secure double doors at entry. One of the double doors was pad bolted and had to squeeze past a grubby three seater couch, which partially hindered my entry. Laundry bags left on the floor in reception during my two day stay. Private parking had cracked concrete and debris. Was assured it was safe. Parked on road outside entrance. Carpets were filthy and worn. Lightning in the hallway was dull. The lights on the air conditioner in the bedroom kept flicking off, and on clearly, the air con was not working. I had to call twice for assistance. The attendant pushed buttons said it doesn't work and left. Window curtains were missing hooks and had to overlap both curtains to secure privacy. Kept shoes on in room carpets looked cleaner than hallway and stairwell, but they felt grimmy. Pictures on the website were definitely misleading and fictional. Outside had no flowers as depicted in pictures.

I was checked into a room that had not been made up and the second room was adequate at best. Incredible amount of noise from other rooms. The carpet in the corridor was threadbare and filthy. There was no mention until I asked that the Restaurant was closed on a Monday. When I went to check out I couldn't raise anyone from Staff to pay my bill so I got a phonecall the next day. This would have to be my worst experience in a hotel in my life.

Staff were very visible by their absence and they didn't seem to know what they were doing. No level of service.

Suited our needs to a T :)

Staff were helpful and attentive.

There was a mix up regarding a change of dates, and the hotel had to wait several months to be paid.

Not much.

The t.v didn't work and the tea cups were not clean. Only one big towel for 2 night stay.

Was in town to attend family funeral and the property was close and allowed us to be with family but also leave and go have a rest and relax before the funeral day

Things were fine no complaints

The location

The curtain fell off the window. I reported it and was told it would be fixed within an hour, but it was never fixed. The window faced the street which it was not private and the street light shone in the room all night

The location. Was close to family. Dining room good Meals good Staff very good

Very noisy thru the walls and from the bar downstairs No change of towels Not enough tea bags or milk for 2 people Rubbish bin not emptied daily

Everything was easy, friendly and comfortable

It was very central.

There was no parking at the back as indicated on the web and also on the hotel signage, so has to park on the road. I had asked for 2 single beds, but there was a double. We were moved to another room, that was dirty. The TV didn’t work. There was tea & coffee but no milk. Only 1 glass was available. The central heating didn’t work. There was extremely loud music that sounded like it was in our room. Fortunately that stopped at 11:30. We were hoping to get breakfast in the morning, but the restaurant wasn’t open. Very disappointed.

We left early

The place definitely hadn't been cleaned there was pee on the toilet seat,the curtain fell down couldn't be fixed bedsides had marks from glasses air con didn't work carpet was filthy and more

The music was noisy at night even though the pub below was closed. Second night I went a spoke to the bar person who had the sounds blasting. But the food was nice.

Location, room had a modern look

Shower head broken, no milk in room & fridge froze the milk in the morning. Entrance door after hours needed a clean, No information on how to use the aircon in room