Reviews of Quality Hotel Oceans Tutukaka 3 stars
11 Marina Road, 0173 Tutukaka, New Zealand
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Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe staff were amazing when they heard we were there to celebrate an anniversary. They made us feel very special.
Kia ora Gay, Thanks for the great review. We're very pleased you enjoyed your stay. Hope to see you again soon. Nga mihi nui, Steph Oceans Hotel
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewroom size
booking process
Kia ora, Thanks for the review. Sorry to hear you had a rough time trying to book your stay. Please let us know how we can improve the booking process. Our staff are happy to help. Nga mihi nui, Steph Oceans Hotel
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewGreat location. Outlook gorgeous. Lovely bathroom. Comfortable bed.
Tv viewing options a bit limited. Stained carpet.
Kia ora Annie, Thanks for your feedback. We changed the TV's to Smart TV's recently so our guests could continue watching Netflix/Prime/Disney shows while they were on holiday. It sounds as though this doesn't suit you. Please talk with our Reception team next time you stay and we may be able to help you with streaming options on TVNZ on Demand. We've recently purchased a new carpet stain removing machine and we try and keep on top of new stains immediately but if there's something we haven't noticed please just mention it at the front desk and we'll ask the Housekeeping Team to attend to it. I hope your next visit will be more enjoyable. Nga mihi, Steph Oceans Hotel
Kia ora Annie, Thanks for your feedback. We changed the TV's to Smart TV's recently so our guests could continue watching Netflix/Prime/Disney shows while they were on holiday. It sounds as though this doesn't suit yo… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewWell appointed up to date rooms, great bed. In house restaurant was superb and very welcoming team there too
Kia ora Neil, Thanks for the great review. We're working on improving the facilities and we currently have some staff in training, which may account for the service not being up to standard. We hope to see you again soon. Nga mihi, Steph Oceans Hotel
Kia ora Neil, Thanks for the great review. We're working on improving the facilities and we currently have some staff in training, which may account for the service not being up to standard. We hope to see you again soon. Nga mihi, … Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewIt's quite easy to find the hotel, and the stay is enjoyable. It's just beside the harbor and many stores and restaurants are just within walking distance.
nothing
Kia ora Wei, It's wonderful to see you had such a great time here in Tutukaka. Our team make every effort to ensure this is the case, and it's a pleasure to hear such good feedback. We hope to see you back again someday soon. Nga mihi nui, Steph Oceans Hotel
Kia ora Wei, It's wonderful to see you had such a great time here in Tutukaka. Our team make every effort to ensure this is the case, and it's a pleasure to hear such good feedback. We hope to see you back again someday soon. Ng… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewThe room was very clean but the carpet stains were disgusting. The room needs renovating with the skirting coming away from the walls leaving a full paint job necessary.
We are people who are to old to understand technology. The wifi password did not work and this was needed to activate the TV. My husband went to reception for help to connect my phone so the password would work. They would not do this for him. So no wifi, no TV except freeview channels. I did not think to ask about sky tv when I booked and no they didn't have it. My husband was very disappointed.
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewStaff super friendly and helpful
Having to pay for wifi so couldn't seem to watch netflix or other channels
Kia ora, Thanks for your review. We have free unlimited wifi for guests - please just ask one of our Reception Team if you have any issues accessing the wifi. The password is on the keycard cover. I'm sorry you couldn't watch TV while you were here. Hopefully next time you stay we can help you with this. It's pleasing to see the other aspects of your stay were good. Nga mihi, Steph Oceans Hotel
Kia ora, Thanks for your review. We have free unlimited wifi for guests - please just ask one of our Reception Team if you have any issues accessing the wifi. The password is on the keycard cover. I'm sorry you couldn't watch TV w… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewStaff were helpful and accommodating as we were a group of 5 friends staying together and they split the king beds up to singles for us and made up a pullout couch which was very comfortable. Gave us extra blankets and key tags. We had adjoining rooms and they were spacious and clean. Would definitely stay here again.
Only one shower in the adjoining rooms but it was a good big one. Being winter the restaurant didn’t open till 8.30 so we had to go elsewhere. Otherwise no other complaints.
Kia ora Sandra, Thanks for your review. It's great to hear you had a good experience with our team here. I'm sorry you weren't aware that there was only one full bathroom in the family suite. Perhaps next time when you stay try and book apartment 106, it has a full kitchen, washing machine, dryer and 2 bathrooms. I'll also pass your feedback on to our restaurant team. With a party of 5 people they may have been able to open early if you booked a table. Just ask Reception and they will be happy to try and arrange this for you. Nga mihi, Steph Oceans Hotel
Kia ora Sandra, Thanks for your review. It's great to hear you had a good experience with our team here. I'm sorry you weren't aware that there was only one full bathroom in the family suite. Perhaps next time when you stay t… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewThe room was large and clean with great views. Bathroom was very good and recently renovated. Very comfortable couch. Easy parking on site and is free. Comfortable beds and pillows. Laundry on site
Staff could be just a bit more enthusiastic and welcoming
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in June 2025
Verified reviewNice rooms. Pleasant staff.
Reviewed: 12 July 2025 · Stayed in June 2025
Verified reviewReviewed: 8 July 2025 · Stayed in May 2025
Verified reviewReviewed: 7 July 2025 · Stayed in June 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified review.
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Reviewed: 24 June 2025 · Stayed in May 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewGreat staff, easy check in, great recommendations for food
Reviewed: 21 June 2025 · Stayed in May 2025
Verified review