The staff aren't very helpful

The size of the room

Stayed in September 2025

Spa bath wasn’t a good spa Little bit dirty

Very roomy and great bed

Stayed in September 2025

Cleanliness & Disappointing, no Buffet available, no prior Message about it

Stayed in September 2025

No decent mugs for cup of tea

Location and view

Stayed in September 2025

maybe a bit old and better clean needed

spa and size of room

Stayed in August 2025

Location was great, right next to the park which made for a lovely stroll through to find some dinner. The staff member was lovely and super helpful. Parking was right on site. The executive rooms were very spacious and had excellent ensuites with a spa bath and good water pressure.

Stayed in September 2025

No stove top. No Smart TV. Room facing main road is noisy at night.

Free on-site carpark, easy access to food. Big room with sofa. Bathtub is the best !!

Stayed in August 2025

Please change the carpet in the hallways and lift. It needs a well-deserved upgrade. Be mindful of the cleanliness of the car park.

I was amazed by the size of the room. The facilities were very clean in the room. The locality of the hotel was great and the car park. Monster Chicken and the bar were just downstairs.

Stayed in September 2025

Carpeting of hallways and furniture in the room really need renewing (iron burn on our sofa, hallway carpet looks very grubby and stained). There is always a big puddle at the doorway leading from the rooftop car park. This is dangerous and also your shoes get wet.

Hotel well placed for the central city and the University. Spacious, clean and kitchenette was great.

Stayed in September 2025

Nobody on the reception desk, very impersonal check in process

Great location

Stayed in August 2025

A little noisey buts that's pretty expected. No soap in the dispenser at basin but no biggie

Excellent location, nice sized room

Stayed in August 2025

Communicating with the staff was next to impossible as the reception desk was often not occupied, and when it was English was not their first language, so trying to ask anything, make requests, etc. was extremely difficult. Trying to pay the bill was also a challenge with no one at reception and no one would answer the phone for several hours. Eventually found out they had just charged my card anyway, which was not what the booking stated, so that was frustrating.

The room was huge, warm and comfortable. Excellent shower! The location was pretty good for what I needed and had a great view of Hagley Park. Car parking was easy which is always welcome.

Stayed in June 2025

The pillowcase had a red mark on it, resembling blood or a stain, which made it seem like it hadn’t been changed. The towels were not replaced, and the bed was not made either when we went out.

The hotel was conveniently located close to Hagley Park and the Botanical Gardens. For me, it was one of the best spots for a stay—peaceful and not too crowded, yet still close to the main street. There were also restaurants on the ground floor and convenient stores nearby.

Stayed in August 2025

We didn't have any hand soap in the dispenser and the coffee mugs were no bigger than a small teacup. We asked for larger cups.

Great location, very handy to the city, lovely and clean.

Stayed in August 2025

There was an issue with the credit card machine. All my cards worked before and after paying for our stay. We tried 3 cards and all methods, and the machine still wouldnt work. We ended up doing a bank transfer. Other than that, the wifi was kind of weird. Any time I connected to wifi, other people were able to control functions on my phone.

Location was great, staff were helpful, room was spacious and cozy.

Stayed in July 2025

Dated decor and noisy restaurant below

Location and size of room

Stayed in August 2025

Nothing to complain about

Location

Stayed in August 2025

Comfy, clean for a great price

Stayed in August 2025

The shower was hard to work as the handle was broken and the sky batteries were swollen and not working

Good size room, handy location and warm

Stayed in August 2025

Location and lovely room and facilities

Stayed in August 2025

Carpark was tight to access, and there was a fair bit of rubbish around. Looked as though there may have been some homeless or other hanging around and would have felt uncomfortable accessing this at night. Traffic noise was quite loud during peak times

Easy to find, and convenient to a couple of good eating options

Stayed in July 2025

After a few hours on the road, I arrived at the hotel wondering… “Wait, is there no reception here?” A couple of loops around later, I spotted the parking area right at the back — where the reception was hiding all along. Check-in was quick and easy (in fact, so quick I almost had time to re-park the car in the lot next door — just kidding!). The room was huge, spotless, and comfortable. There was a mysterious noise that I never managed to figure out — maybe it depends on the room, maybe it’s part of the charm. When hunger struck, I discovered there’s a restaurant right in the building serving delicious Korean burgers and some of the best milkshakes I’ve ever had. Back to the room, I half-heartedly tried solving the mystery noise again… but the comfy bed and fresh linens won. Overall, a great balance between quality and price — and a stay full of little surprises.

Stayed in August 2025

The view from our room but we where only there a short stay so I didn’t affect the overall stay

Location was excellent

Stayed in August 2025

The first night of our stay was not great as we had someone banging on doors to be let in and talking very loudly by our room. This was around 11.30 pm and went on for about 1 hour.

The good price and the great location. Also, appreciation the off-road parking.

Stayed in August 2025