Reviews of Quest Atrium Apartment Hotel 4 stars
154 The Terrace, 6011 Wellington, New Zealand
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewThe room was well equipped and large with great shower water pressure.
It was noisy from outside machinery and the gym treadmill; and lots of light in the room with no option to ventilate the room without increasing the noise or lights. The bed was also made in such a way that the blankets and sheets were too short to get comfortable without completely re-making the bed.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewStaff were fantastic. Location perfect for getting around for work Relatively quiet but very comfortable accommodation
Central atrium tended to carry noise very easily but was not a huge issue
Hi Nathan, Thanks so much for your thoughtful review! We're thrilled to hear our team made a great impression and that the location worked well for your work commitments. It's great to know you found the accommodation comfortable and quiet overall. We appreciate your note about the central atrium, its open design does sometimes carry sound more than we'd like. Looking forward to welcoming you back again soon! Kind Regards Quest Atrium Team
Hi Nathan, Thanks so much for your thoughtful review! We're thrilled to hear our team made a great impression and that the location worked well for your work commitments. It's great to know you found the accommodation comfortable an… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLocation great! Spacious apartment. Very friendly staff at reception and room serviced staff were exceptional.
Hi Linda, Thank you for the kind words! We're so pleased to hear you enjoyed the spacious apartment and that our reception and room servicing teams made a great impression. We’re lucky to be in such a convenient location, and it’s wonderful to know it added to your experience. Looking forward to welcoming you back again soon! Kind Regards, Quest Atrium Team
Hi Linda, Thank you for the kind words! We're so pleased to hear you enjoyed the spacious apartment and that our reception and room servicing teams made a great impression. We’re lucky to be in such a convenient location, and it’s wond… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewHandy location with easy access… cosy room
My room had a strange odour like old cooking smells
Hi Emma, Thanks for sharing your experience with us. We're glad to hear you enjoyed the convenient location and found the room cosy. We’re sorry to hear about the lingering odour in your room. That’s certainly not the standard we aim for, and we appreciate you bringing it to our attention. We’ll make sure our housekeeping and ventilation teams take a closer look to prevent this from happening again. We hope to welcome you back with an even fresher experience next time! Kind Regards Quest Atrium Team
Hi Emma, Thanks for sharing your experience with us. We're glad to hear you enjoyed the convenient location and found the room cosy. We’re sorry to hear about the lingering odour in your room. That’s certainly not the standard we aim f… Show more
Reviewed: 27 August 2025 · Stayed in June 2025
Verified reviewClean and warm
Nil
Hi John, Thank you for the glowing review! We're so glad to hear everything was clean, warm, and just right for your stay. A perfect 10/10 means the world to us and to our hardworking team who take pride in creating a welcoming environment. Kind Regards Quest Atrium Team
Hi John, Thank you for the glowing review! We're so glad to hear everything was clean, warm, and just right for your stay. A perfect 10/10 means the world to us and to our hardworking team who take pride in creating a welcoming envi… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewPoor Balcony view of mountain
Hi Tommy, Thank you for your feedback. We're sorry to hear the balcony view didn’t meet your expectations. As Quest Atrium is located in the heart of Wellington’s city centre, views can be limited due to surrounding buildings and urban layout. While some apartments offer partial glimpses of the hills or skyline, others may face internal courtyards. If a particular view is important to your stay, we encourage guests to contact us in advance so we can do our best to accommodate. Kind Regards Quest Atrium Team
Hi Tommy, Thank you for your feedback. We're sorry to hear the balcony view didn’t meet your expectations. As Quest Atrium is located in the heart of Wellington’s city centre, views can be limited due to surrounding buildings and urban… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewWarm, safe, comfortable, convenient, clean, lovely receptionist
Nothing
Hi Karanina, Thank you so much for your kind words! We're delighted to hear that you found your stay warm, safe, comfortable, and convenient. Cleanliness and guest care are top priorities for us, so it's wonderful to know they made a positive impression. We'll be sure to pass your lovely compliment on to our receptionist; she’ll be thrilled to hear it. We look forward to welcoming you back to Quest Atrium again soon. Kind Regards Quest Atrium Team
Hi Karanina, Thank you so much for your kind words! We're delighted to hear that you found your stay warm, safe, comfortable, and convenient. Cleanliness and guest care are top priorities for us, so it's wonderful to know they made … Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewLocation Bedding was good, bed was comfortable
Room was very tired. Bathroom needs to be replaced. Windows needed a good clean. There was a window that faced the corridor, blind didn't have good coverage. Room overlooked the motorway.
Hi Mellisa, Thank you for taking the time to share your feedback. We're pleased to hear you found the location convenient and the bedding comfortable. We also appreciate your honest comments regarding the condition of the room. We're excited to share that a refurbishment program is scheduled to begin shortly. This will include upgrades to bathrooms and overall room presentation to ensure a more modern and comfortable experience. Being in the heart of the city, some rooms do face the motorway or internal corridors. We hope you'll consider staying with us again to experience the refreshed apartments firsthand. Kind Regards Quest Atrium Team
Hi Mellisa, Thank you for taking the time to share your feedback. We're pleased to hear you found the location convenient and the bedding comfortable. We also appreciate your honest comments regarding the condition of the room. We'r… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewvery accommodating with a very late arrival and a late check-out.
Hi Frank, Thanks so much for your feedback. We're delighted we could make your arrival and departure smooth and stress-free. Flexibility is a key aspect of how we tailor the experience to suit each guest’s needs, and it’s great to hear that it made a difference for you. We hope to welcome you back again soon, whether it’s early, late, or somewhere in between. Kind Regards Quest Atrium Team
Hi Frank, Thanks so much for your feedback. We're delighted we could make your arrival and departure smooth and stress-free. Flexibility is a key aspect of how we tailor the experience to suit each guest’s needs, and it’s great to hear … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewLocation was good, very central and the kids loved the balcony to look out over the street and see the buildings and things. Was still a decent walk to get to waterfront area and other places like Willis St etc. wasn’t too bad for us but trickier with young kids.
Hi Courtenay, Thanks so much for sharing your experience! We're thrilled to hear the kids enjoyed the balcony views, it's always special to see the city through their eyes. Being centrally located means you're close to the action, though we understand that even a short walk can feel longer with little ones in tow. We really appreciate your feedback and hope to welcome you back again soon, perhaps with a few tips to make exploring even easier for families. Kind Regards Quest Atrium
Hi Courtenay, Thanks so much for sharing your experience! We're thrilled to hear the kids enjoyed the balcony views, it's always special to see the city through their eyes. Being centrally located means you're close to the actio… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewGreat location Comfortable bed Felt secure
The shower was tiny and impractical The room was cold No where for luggage Room was not reset so didn't have coffee second morning
Dear Karla, Thank you for taking the time to share your experience with us. We're pleased to hear that you enjoyed our location and found the bed comfortable. For future visits, we recommend one of our larger room types, which offer more space for luggage and a more spacious bathroom layout. We’d be delighted to assist with selecting a room that better suits your preferences. Kind regards Quest Atrium
Dear Karla, Thank you for taking the time to share your experience with us. We're pleased to hear that you enjoyed our location and found the bed comfortable. For future visits, we recommend one of our larger room types, which offer mor… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewGreat comms prior to the stay and staff were efficient and friendly. Room was well equipped with everything you needed in a small space. Nice and quiet.
Dear Kelly-Ann, Thank you so much for your kind words. We're thrilled to hear that our team made a great impression and that you found the room well-equipped and peaceful. It’s always a pleasure to welcome guests who appreciate the little details, and we’re glad the communication and comfort met your expectations. If your travels bring you back to Wellington, we’d love to host you again. Kind Regards Quest Atrium Team
Dear Kelly-Ann, Thank you so much for your kind words. We're thrilled to hear that our team made a great impression and that you found the room well-equipped and peaceful. It’s always a pleasure to welcome guests who appreciate the litt… Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe location was good
Very worn down facilities and rooms. They have small heaters for the entire apartment. Has a mouldy smell. Just not what we expected for the amount we paid for one night
Hi Divashli, Thank you for sharing your feedback. We're pleased you enjoyed the location, though we're truly sorry the apartment didn’t meet your expectations. We understand how important comfort and quality are, and we regret that the condition of the unit impacted your experience. We also want to let you know that we’re currently working on a renovation plan to upgrade our units and improve the overall guest experience. Warm regards, Quest Atrium
Hi Divashli, Thank you for sharing your feedback. We're pleased you enjoyed the location, though we're truly sorry the apartment didn’t meet your expectations. We understand how important comfort and quality are, and we regret tha… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified review