Reviews of Quest Ponsonby Serviced Apartments 4.5 stars
68 Ponsonby Road, Ponsonby, 1011 Auckland, New Zealand
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLocation was excellent. I have stayed several times before. Staff are polite and accommodating. Instructions on how to use the facilities are clear.
I only have two discrepancies. 1. I would prefer a walk in shower for the larger 1 bedroomed apartment (not a shower over the bath). 2. The King size bed was 2 double beds put together. If the room is advertised with a King size bed then it should be one King Size bed.
Thank you for your feedback, Robert. We really appreciate it. We have taken your feedback and passed it on to the management. See you next time :)
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewLocation central to Ponsonby, K Road. Great vibe. Room amenities spot on. Kitchen, laundry, spacious living area. Nice view to Mt Eden. Metro supermarket around corner.
Sticky flush button on toilet, Shower soap dispenser not easy to operate, Soap reservoir seemed too big for the plastic cover/pump.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewGreat Location with a comfortable bed and lovely shower. will defiantly consider staying here when need a hotel in Auckland. Washing machine and dryer in bathroom would be useful if we were staying longer. Good communication when we needed a later than expected check-in. Onsite parking a bonus.
Thank you for your marvelous feedback. We are really glad you enjoyed your stayand we are looking forward to seeing you next time :)
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewClean, warm, so quiet, loved the shower, lovely bed. Beautiful restaurant a few steps away from room. Safe parking.
The stain on the carpet near bed & now & again got a whiff of stale smoke by curtains & bedding.
Thank you for your valuable feedback. We sincerely appreciate your comments and are pleased to hear that you enjoyed your stay. We apologize for the minor issues you mentioned and will address them promptly. We look forward to ensuring an even more satisfactory experience during your next visit.
Thank you for your valuable feedback. We sincerely appreciate your comments and are pleased to hear that you enjoyed your stay. We apologize for the minor issues you mentioned and will address them promptly. We look forward to ensuring an e… Show more
Reviewed: 4 August 2025 · Stayed in June 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewLocation is excellent - Rooms are clean, large and functional
Thank you, Aaron, for your kind feedback. See you next time :)
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewYou guys should let customer know that you have to pay extra for the car parking. Bit annoying when I heard that if you want to park car here you need to pay 30$ extra
Hello, Thank you for your feedback. Car park charges are listed on the Booking.com website and in the confirmation email. We recommend reviewing all details before booking. It was also informed to you upon your arrival.
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewLocation and room size
Thank you for your feedback. See you next time :)
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewLocation, handy parking on site (paid), friendly helpful staff, clean and room serviced on Sunday which we did not expect. Thanks!
Nothing
Thank you for your kind feedback. See you next time :)
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewExcellent location. Great space to relax. Nice balcony and kitchenete.
Thank you, Jack, for your kind feedback. We hope to see you again :)
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in May 2025
Verified reviewLack of signage. Very difficult to locate. Signage is only on one recessed wall saying Quest. Should be on the left hand wall & right hand at the footpath with an arrow pointing to where the office so it can be seen as you drive from either direction. Saw a couple of clients looking and directed them when we walked out that evening.
Thank you for your feedback. We have forwarded your suggestions to management. We apologize for any inconvenience and will improve for your next stay with us.
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewHandy location. Friendly and accommodating staff.
Reviewed: 21 June 2025 · Stayed in May 2025
Verified reviewEverything
Nothing
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewLocation , Room size
Hot over night
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewThe location is fantastic, lots of cafes and boutiques on the same street. Also next to a good Woolworths supermarket.
The reception and common areas smelt like a backpackers.
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewLove the location bed very comfortable best staff
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewGreat value for money and location
Vacuuming The Hallway right outside my room at 7:45am and banging my door multiple times is nuts. Happened both mornings
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewBig bed and tidy clean room
The cups and glasses were in the top shelf of a high cupboard, no way I could reach them, so no morning cup of tea. That is ridiculous as cups are probably the most used item in the kitchen. I didn't find this out till early in the morning