Reviews of Sequoia Steps
21a Sequoia Grove, Merrilands, 4312 New Plymouth, New Zealand

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Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewThis accommodation was perfection. Every last little detail was thought of. Immaculately clean. The most comfortable bed and bedding. A delicious breakfast with so many options. Gorgeous location and setting. Will be coming back
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewThis was EXCEPTIONAL. Immaculate facilities and attention to detail. Supremely comfortable bed and couch and armchair. Faultless kitchen and fridge facilities, top quality breakfast and drinks included, including a crystal decanter of whiskey. The bathroom was wonderful, and the towelling robes were just the icing on the cake. The steps and deck at night were breathtaking
The lounge lights were flickering, but we just used the other lights and had ample lighting.
Thank you so much for the wonderful review. so glad you enjoyed your stay. very sorry about the lights. Sometimes the dimmer control is responsible for the flickering. Thank you for letting us know so we can getbit checked out. 🙂
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewVery spacious, well decorated. Extremely thought out little unit. Great location into town with a connecting walkway. Such a lovely, comfortable stay! Highly recommend
Thank you for the lovely review Becci. We would love to have you stay again!
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewIt’s such a cozy place to stay in. The host Mel prepared so many different things for breakfast. Definitely will be back again.
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewThis place was exceptional! It was very tastefully decorated, spotlessly clean and everything had been thought of. I highly recommend this place.
Thank you for this review. We are so glad you enjoyed your stay.
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewBreakfast provisions were very generous. Garden at property was awesome and a credit to the owners Shane and Mel
An electric frypan would have been appreciated.
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewReviewed: 3 May 2025 · Stayed in May 2025
Verified reviewEverything love it beautiful warm cosy private lovely owners clean would recommend it to everyone
Nothing
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewnice place, nice hosts. beautiful garden. Very, very clean. Very calming space, beautifully designed. There is everything one might need - hairdryer, shampoo and conditioner, iron and ironing board etc. we have really enjoyed our stay.
i would love to see less small packets of jams and peanut butter etc. This is not environmentally friendly.
thank you so much for review. We are glad the you enjoyed the gardens and the green spaces we offer. Sadly, it is very difficult to offer a wide a variety of spreads in a hygienic manner without these small individual packets. We try to balance the carbon footprint with other things we do. Absolutely agree that this is not an optimal practice though but have not found a solution that meets health and safety requirements.
thank you so much for review. We are glad the you enjoyed the gardens and the green spaces we offer. Sadly, it is very difficult to offer a wide a variety of spreads in a hygienic manner without these small individual packets. We try to bal… Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewVery nice continental breakfast with lots of options.
Nothing
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewVery clean and tidy accommodation. The gardens were exceptional This is a very quiet location
Reviewed: 17 March 2025 · Stayed in March 2025
Verified reviewReviewed: 11 March 2025 · Stayed in March 2025
Verified reviewReviewed: 4 March 2025 · Stayed in March 2025
Verified reviewEverything!
Nothing!
Reviewed: 25 February 2025 · Stayed in February 2025
Verified reviewReviewed: 7 February 2025 · Stayed in February 2025
Verified reviewReviewed: 1 February 2025 · Stayed in February 2025
Verified reviewBeautiful apartment, thoughtfully appointed, lovely detail throughout. Bathroom was gorgeous. Bed was comfy. And the yard/garden/art and lighting was stunning. The beauty of the garden came in every window of the apartment. Our host, Shane was friendly and attentive. We really did not want to leave!
There was nothing to not like.
Reviewed: 28 January 2025 · Stayed in January 2025
Verified reviewWell located, secluded and set in exceptional gardens which were floodlit at night. Absolutely stunning! Very well appointed and tastefully furnished. Plenty of choice for continental breakfast. The most luxurious bathroom we have ever been in.
Loved everything!
Thank you for your fabulous review Simon. Glad you enjoyed your stay and hope to see you both again.
Reviewed: 22 January 2025 · Stayed in January 2025
Verified reviewReviewed: 13 January 2025 · Stayed in January 2025
Verified reviewReviewed: 11 January 2025 · Stayed in October 2024
Verified reviewReviewed: 6 January 2025 · Stayed in January 2025
Verified reviewThe place was clean, beautiful, and cosy. All the small touches also made our stay feel more like home away from home. Last but not least, the garden is absolutely stunning. Mel and Shane are friendly and super hosts
Nothing, everything was perfect.
Thank you for your fabulous review. We are so glad you enjoyed your stay and had time to relax.
Reviewed: 22 December 2024 · Stayed in November 2024
Verified reviewVery nice garden and very confortable appartement.
Lack of daylight because the appartement is situated in the basement and surrounded by vegetation. Breakfast is a bit light and mostly based on sweet aliments (cereals, fruit yogourts, sirop fruits...)
Hi Sylvie, sorry to hear that you did not enjoy your stay with us. We hoped that the bread and savory spreads would balance the breakfast but understand that the fresh fruits and cereals may not be to everyone's taste. being situated in a garden with large trees can create shade in the apartment but we have not had a negative comment about this previously. Thank you for drawing this to our attention. We will look at what we can do to cut some of the garden back a little.
Hi Sylvie, sorry to hear that you did not enjoy your stay with us. We hoped that the bread and savory spreads would balance the breakfast but understand that the fresh fruits and cereals may not be to everyone's taste. being situated in a g… Show more
Reviewed: 13 October 2024 · Stayed in October 2024
Verified reviewA beautiful, private and peaceful setting with wonderfully attentive hosts. A very spacious area and well appointed. The continental breakfasts were very generous and thoughtful. Will definitely stay again.