9 Merioneth street, 9302 Arrowtown, New Zealand
#8 of 43 hotels in Arrowtown
Guests' ChoiceBased on 477 hotel reviews
9.0Cleanliness
9.4
Comfort
9.4
Location
9.8
Facilities
9.0
Staff
9.5
Value for money
9.3
Free Wifi
8.2
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End of dialog contentReviewed: August 18, 2025
Debbie
New ZealandParking was a bit tight
So close to town, could walk everywhere. Small but well appointed rooms. Friendly staff. The motel was quaint and blended nicely into the historic town theme.
Stayed in August 2025
Reviewed: August 18, 2025
Rae
New ZealandA little dated
Location
Stayed in May 2025
Reviewed: August 16, 2025
Kelly
United StatesExcellent location, friendly staff, warm cozy clean room. Kitchenette had all the amenities we needed.
Stayed in June 2025
Reviewed: August 14, 2025
Eve
New ZealandSize of room
Location, very friendly owner
Stayed in August 2025
Reviewed: August 13, 2025
Alison
New ZealandMicrowave was really difficult to operate
Cosy
Stayed in August 2025
Reviewed: August 12, 2025
Trish
New ZealandHave stayed here previously. We love the location. Staff are friendly and the room is adequate size. Large bathroom, walk in shower wet room, Comfortable bed. Kitchen is tidy and has small fridge. Heaters on low keep the room warm and cosy. Free carparking on site, The best location, so handy to town and all Arrowtown has to offer
Stayed in August 2025
Reviewed: August 5, 2025
Susan
New ZealandTight parking but we made it work
Location and value for money
Stayed in July 2025
Reviewed: August 5, 2025
Kristy
AustraliaThe only thing I could fault was that you have to pay to use the washing machines & dryers.
Location was perfect the owner/manager was friendly and helpful.
Stayed in July 2025
Reviewed: July 31, 2025
Elaine
New ZealandMy room was small but had everything I needed for a couple of nights. Amazing location just off the Village Green. Really friendly and accommodating staff.
Stayed in July 2025
Reviewed: July 28, 2025
Jane
New ZealandN/A
Highly recommend unit. With a bedroom and sitting area, roomy bathroom, all very clean & very friendly service in the best location. The best place we love to stay here..
Stayed in July 2025
Reviewed: July 28, 2025
Steve
New ZealandNothing
Great location Enjoyed Brenda’s (the owners) dry sense of humour
Stayed in July 2025
Reviewed: July 26, 2025
Marg
New ZealandCold tiles in the bathroom!
Very handy to town, and we always enjoy staying at Shades. Very comfy bed, and all necessary appliances etc provided.
Stayed in July 2025
Reviewed: July 23, 2025
Sue
New ZealandLocation, quiet so close to town and walkways. Super clean with comfy bed and electric blanket. Owners delightful and could give local tips.
Stayed in July 2025
Reviewed: July 23, 2025
Judy
New ZealandClean and comfortable, friendly staff, very handy location.
Stayed in July 2025
Reviewed: July 17, 2025
Mcg
United StatesThe car park is tiny, but we had no problem parking. If we did we would have easily parked on the street and that would have been perfectly fine. Not really a "didn't like" just a heads up.
Amazing stay, heat worked great in our room, which was important in the middle of winter. The owner was so kind and lovely. It's in a lovely spot right at the edge of Arrowtowns main shopping street. Driving to Queenstown is super easy and it's so quiet in town when you return, it's wonderful. Sometimes the fire department alarm goes off, but it's so loud, everyone in Arrowtown must hear it. It's like you're a local! Really enjoyed our stay. Thank you!
Stayed in July 2025
Reviewed: July 13, 2025
Christian
AustraliaLady was lovely! Really helpful and great location to access the town.
Stayed in July 2025
Reviewed: July 11, 2025
Rosalind
AustraliaNothing
Loved our stay! The owners were super friendly, and their dog Jack was a legend. The room was cosy with great heating and electric blankets. Only a 2-minute walk to the main strip of Arrowtown. Would definitely stay again!
Stayed in July 2025
Reviewed: July 10, 2025
Arend
New ZealandSmall table requiring computer work to be done in one's lap. Heating was a bit of an issue, with a wall fan heater working only very intermittently (which is possibly why an oil fin heater was also located in the room), and the bathroom heater not working at all. Given that our time of visiting was during winter, these items were very essential. Ensuite bathroom was always cold and subject to a lot of condensation, even with the fan going for a period of time after having a shower. Other than hand washing soap, no shower gel or hair washing shampoo was provided. Parking is very much at a premium with only very few car spaces being available for the many units. If not early, parking on the road becomes necessary. Wi-fi was intermittent. Perseverance was needed at times.
Friendly welcome upon arrival. Small studio room which was nevertheless well laid like a tiny home space. Contained a large comfortable bed, easy chair, bedside dressers. Also had a small table. The room also contained a discreet cute little kitchenette nicely disguised, containing all the essential items required, including top plates and a microwave. Motel manager was also very generous in resupply of coffee during our stay. Ensuite bathroom was small but had a good shower with plentiful hot water. Very well located, being within extremely easy walking distance of the town centre, walking tracks, and plentiful dining options.
Stayed in July 2025
Reviewed: July 3, 2025
Tracey
New ZealandOurstanding location. Great room. Awesome staff
Stayed in April 2025
Reviewed: July 1, 2025
Caroline
New ZealandEasy check in, great location.
Stayed in June 2025
Reviewed: June 30, 2025
Calum
New Zealandliterally the only thing that wasn't ideal was being woken up very early by some loud warning sirens from the fire station round the corner, but that's hardly the fault of the motel so no marks lost for that.
The lady on reception was super friendly and sweet, the room was comfy and clean, and the location was pretty and near to town. totally did the job!
Stayed in June 2025
Reviewed: June 26, 2025
Jenny
New ZealandFabulous...lovely helpful owners and doggie, clean, warm & perfect
Stayed in June 2025
Reviewed: June 3, 2025
Wendy
AustraliaIf staying in a room with a shared wall - the wall is thin & any neighbour noise is easily heard. Earplugs will fix.
Great central location. Easy walk to cafes & shops
Stayed in June 2025
Reviewed: June 2, 2025
Lani
New ZealandNothing
Everything.. the location.. the quiet.. peaceful... staff is very friendly... very nice☺️
Stayed in June 2025
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