The master bed is really low to the ground and rather firm. The couches are also not the most comfortable as they are a day bed style but as we didn’t spend a long time in the apartment it was ok for us

Great restaurant and the room was perfect for 2 adults and 3 kids. The little kitchenette is well equipped and we were able to easily make breakfast and snacks

Stayed in August 2025

nothing😊

I had a wonderful stay! Spotless clean, super friendly and accommodating staff peaceful location with a lovely countryside vibe. Highly recommended!

Stayed in August 2025

Fairly challenging to get a good parking spot as the place seems busy especially in the evening. The heater in our room fluctuates every now and then. i struggled to sleep during my first night as it was very cold.

Good location (in the middle of Queenstown and Frankton.). the breakfast was great! i loved the scramble eggs, oysters and mushrooms.

Stayed in August 2025

Parking was nightmare with young baby.

Great value for money. Good restaurant loves the apartment style accomodation.

Stayed in August 2025

The restaurant menu are too fancy. Pizzas are too small. Staff at the restaurant were not friendly

Very happy with the room, we were able to cook breakfasts. Room is big with separate single & double beds. The sauna is a bonus ( need to book)

Stayed in August 2025

No Micro wave but it should be as part of full kitchenette. Parking problems no allocated parking. Only panne heater and no Heat pump .

Reception and cleaning

Stayed in August 2025

Access to car park

All the small details , well styled

Stayed in July 2025

Enjoyable Thursday night music event

Stayed in August 2025

Bathrooms need an upgrade.

Thoughtfully curated. Fabulous restaurant and common areas.

Stayed in August 2025

Excellent rooms locations and restaurant would highly recommend

Stayed in July 2025

Lighting in rooms was terrible, struggled to locate things even with all lights on. Storage wasn't very good with a lot of ski gear, some hooks or shelves would have helped

Great location, great restaurant, value for money

Stayed in July 2025

Tv would have been good. Bathroom needs updating

It was a nice stay. Food was excellent

Stayed in July 2025

I think there is a lack of comfortable seating around the fire in the dining room, would have been so nice to sit and have our Mulled wine (which was the best Mulled wine EVER!!) in front of the fire. I love the intermate atmosphere, but there is a lack of lighting to see the menu and eat under. Could maybe do with some tabletop lights(?) The lower seating area had the best views but not used. Overall, we love it here and have stayed many times!

Lovely setting and great views from the lower restaurant. We had mulled wine and snacks and then later we had dinner which was excellent. The room is comfortable and the bed althro a bit low was nice. I love the decor.

Stayed in July 2025

Laundry expensive but necessary

Resturant on site chefs hat quality. Games area for kids. Firepit & outside dining nice apres ski. Staff amazing, nothing a problem. Roms bespoked and comfy, clean & kitchenette great.

Stayed in July 2025

NOT HAVING A TV, OR A HEAT PUMP, OR AN ELECTRIC BLANKETS,OR A BATHROOM HEATER,OR HEATED TOWEL RAILS, OR COMFORTABLE SEATING

FRIENDLY STAFF SPACIOUS ROOM

Stayed in July 2025

Windows need double glazing, the condensation each morning on inside of rooms was full on.

Loved their commitment to sustainability. Amazing restaurant and bar!

Stayed in July 2025

was keen to use the sauna but didnt know you had to book so missed out - Maybe add this to the booking?

Stayed in June 2025

Great

Stayed in July 2025

The restaurant staff were very kind and welcoming reception and hotel staff was completely non-existent. Housekeeping did an excellent job daily of refreshing the room.

We loved the cozy restaurant the outdoor fire area and the warm well equipped thoughtful rooms.

Stayed in July 2025

Love this place - amazing restaurant- some things getting a little tired but overall great value for money

Stayed in July 2025

The rooms were a bit tired and did not have a TV. The walls were a bit on the thin side, as we could hear the guests next door.

The location was perfect as it was in between Queenstown and the airport. The only problem was turning right towards Queenstown when traffic was heavy.

Stayed in July 2025

Shower temperature hard to control, either too hot or too cold. Parking spots very limited.

Views

Stayed in July 2025

Like the eco concepts, staff lovely and responsive

Stayed in July 2025

There aren't too many drawbacks to the rooms. However, the road noise does take some minor getting used to & was initially a bit of shock. You get the central location, but the whirring of cars is the cost for that. Similarly, the bathrooms had some unique quirks, with the space lacking storage space for longer stays, so just keep that in mind when packing your skincare or haircare products. Lastly, the doors are treated with a kind of opaque glass or resin, that doesn't block lights of cars. So, at times there were headlights shinning into the room which did break the otherwise relaxing ambience. The hoteliers were fine, but they weren't as warm or supportive as the restaurant staff. Whilst they obviously work very hard, there is an appreciable disconnect between the way the hotel staff operate and the Sherwood restaurant staff operate. This was noticeable and did leave my partner, and I feeling a little confused at this disconnect. This hotel is a gem and potentially worth the cost, particularly in contrast to nearby hotels, but it comes with the above quirks. I would be more than happy to improve this rating if the hotel matched the calibre of the restaurant.

The hotel is situated just outside town and is really close by the main bus route. Rooms are warm and suitably comfortable for winter visits. The adjacent restaurant whilst very expensive (even with currency conversion considered) is very, very good. The restaurant staff are top-notch and are very hospitable. I would also add that the hotel does do its best to stick to the branding of sustainable and eco friendly, however, just note many of the offered soaps etc. contain animal products, which might not gel with certain guests' particular philosophies as they relate to sustainability. Otherwise, the rooms are clean and modern and feature most basic amenities you would need for short - and long-term stays.

Stayed in July 2025