Nothing everything was good

Amazing

Stayed in August 2025

The room service menu is hard to find/navigate, ordering isn't that easy either. We did go to the rooftop bar which we heard was amazing and they were having an oyster special. We ordered the oysters, and they were the smallest oysters i've ever seen before in my life - and I get oysters wherever we go. They were way below average. 6 would equate to 1 or maybe two oysters at a push. We did let the bar staff know that we thought they were very small, but they weren't very interested. The blanket in the room was quite thin, I would request another blanket if staying again.

The staff were very friendly, the bell boys who took our car were super friendly. Check in was easy and they were lovely. The rooms were beautiful as well with little touches that were nice. The hotel itself is beautiful, the pool and spa are also nice. It has everything and is very central, great place to stay!

Stayed in August 2025

The location was very convenient to tourist spots and food restaurants.

Stayed in September 2025

Rooms look good but impractical. A few examples…Light switches controlling the bedroom only situated in the lounge area. Lighting in the bathroom not suitable for applying makeup. Hairdryer cord not long enough to use in front of the bathroom mirror.

Helpful, friendly staff.

Stayed in September 2025

The pillows - way too soft

We enjoyed a wonderful stay! The staff were amazing, the room was ideal and the breakfast couldnt have been better.

Stayed in August 2025

The restaurant options menu was minimal with only restaurant options not every day meals/snacks or desserts ie burgers, fish n chips & and the main meals did not include common additions like potatoes or chips; you had to order and pay additional for them & the water option was directed to us by our waiter as “ tap water or a spritz?”

The bedroom was cosy, deep bath tub/shower area behind bed head was unique and stylish. Movie selection was such a good extra as most hotel tv channels are just plain NZ tv. The facilities were great and down in a nice private area with the pool lights on a permanent dim lighting.

Stayed in August 2025

Can’t fault it!

Really enjoyed our stay at SO/ Auckland. The rooms are modern, clean, and comfortable with great city views. Staff were friendly and helpful.

Stayed in August 2025

the room was a little grubby

everythig was perfect

Stayed in August 2025

That there wasn't really an after 10pm menu. Was anit disappointed and stuff said this should swap on the TV to let us know that menu but it didn't.

The room was perfect size. Asked for a bath by the window a and this was filled as requested. Morning breakfast was fantastic though, spot on.

Stayed in July 2025

Great location, comfortable and modern facilities. The roof top bar is fantastic for a cocktail!

Stayed in August 2025

Layout of room

Location, freestanding bath

Stayed in August 2025

Absolutely loved my stay at SO/ Auckland! Everything about this hotel is pure luxury – from the stunning room to the beautiful facilities. I truly enjoyed the pool, sauna, and jacuzzi – all immaculate and so relaxing. The hotel is spotlessly clean, and every detail feels high-end. The staff are exceptional – warm, professional, and always ready to help. A special shoutout to Claudia, who kindly refilled my water bottle every day before my activities – such a thoughtful gesture that meant a lot! And thank you as well to Vinish for the great service and kind energy throughout my stay. I’ll definitely be back. Highly recommended!

Stayed in August 2025

Clean, nice design reasonable price

Stayed in July 2025

A beautiful hotel with beatiful staff. Thanks Melle for a wonderful stay.

Stayed in June 2025

Great facilities and rooms and gym and pool

Stayed in July 2025

The cost of parking, this could be the only reason we might choose the sky city grand over so/ Auckland.

loved the service, room was tidy, clean and warm. The elevators were strangely a highlight.

Stayed in July 2025

Staff were amazing and helpful. Breakfast was top notch. Pool and sauna also amazing

Stayed in July 2025

wasn’t much to not like. even though the shower head needs replacing and the shower tends to flood a little.

very modern and stylish. staff were super friendly helping us to celebrate our anniversary. love the bath and extra tvs.

Stayed in June 2025

Would have done away with the bath and had a couch. I know that’s not really feasible.

There was a wide variety to choose from. The staff were very friendly and very on to it.

Stayed in July 2025

Everything was great

Great hotel, room was perfect as well. Excellent location.

Stayed in July 2025

More info on valet parking as we were unsure…

Everything was absolutely amazing. We stayed for a night but enjoyed everything from room to the roof top bar. And staff were really friendly. Location is also a bonus!

Stayed in July 2025

Happy staff, new, clean , nice bathroom

Stayed in July 2025

At least for our room, the toilet did not have a whole lot of privacy with the sliding door not fully closing, but it really wasn't that much of an issue.

Room was amazing, along with the tub and shower. It was quiet as well and we found it very easy to rest and relax. The staff were incredibly friendly and helpful and the buffet breakfast was absolutely divine! We would come back again just for that buffet breakfast!

Stayed in June 2025

Absolutely nothing

Honestly everything.

Stayed in June 2025