Reviews of The Com Plex Motel
39 The Strand, 3120 Whakatane, New Zealand

Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Reviewed: 5 September 2025 · Stayed in August 2025
Verified reviewGreat location and very modern looking rooms
The bathroom needed an extra door to seperate toilet and shower
Reviewed: 5 September 2025 · Stayed in September 2025
Verified reviewGreat location, clean and modern. The way the units are setup you aren’t connected directly to the neighbouring unit so nice and quiet. Great facilities and big parking spaces for large vehicles (I have a UTE and Ia lot of places I stay in have tight spaces and often limited parking)
Nothing
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe location was great as you only have to walk next door to eatery ideal when traveling for work.
Could maybe do with a table to do work on.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLocation
Room was very basic. Bed ok. Upstairs unit with no protection from the rain.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewClean, Nice big beds, warm, parking avalaible, location location location.!
The room we booked turned out not to be one in the acutal com plex rooms and a suite above the restaurant. Quite dated and up a million stairs. Be prepared to lug your luggage!. There was no rubbish bin in the room other than the tiny one in the bathroom only pl to make a coffee is right on the TV stand. Sheets were like cardboard.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewClean comfortable unit.Quiet.Great staff
Have to wash any dishes in the bathroom sink.Really dont like that..Minimal cutlery Bread and fruit knives would have been very helpful
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewI enjoyed everything about my stay here! Very happy will definitely be back:)
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe room i originally booked, the receptionist said would be noisy, (builders etc were staying upstairs)so she put me in a ground floor unit,which was ok
Pleasant
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewI come to Whakatane regularly, and my favorite place to stay is at the Complex. I have found the container cabins to be really light and bright, which I like. They are always clean and the reception lady is lovely.
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewGreat location, friendly staff, clean facilities and overall just a great place to stay
N/A
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewExcellent stay
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewVery clean! And beautiful view
Nothing it was great
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewRooms were spacious & very clean. Bathroom facilities were ok but lacked spaces/hooks for towels/clothing/ toiletries. They supplied us with a coffee plunger & coffee which was excellent. Location was great & could easily walk to town for breakfast etc.
The bedding was actually noisy! I think there was a rubber type underlay for mattress protection so when you moved/rolled over it was quite noisy. Also, the modern shipping container design included metal stairs from the upper rooms & guests in heels made noise when using.
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewGreat spot. New and super clean and nice.
Winter is cold, so I needed the extra blanket. No electric blanket!