Reviews of The Devon Hotel A Heritage Hotel 4 stars
390 Devon Street East, 4312 New Plymouth, New Zealand

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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewWe had the buffet dinner on our first night, all the food was fresh and tasty. We will be recommending it to all our friends. The complimentary bikes were also a nice touch. The front desk staff were all friendly and helpful.
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewIs lot of amenities that are fantastic, great food and facilities
Although understandable why not, a smoking area would be good
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewbed and room service. TV too
nothing
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewKing room with garden view and the Rocks Bar
Lack of parking is arriving late
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewBed was very soft
Thanks for joining us William, We appreciate your support. Kind regards, Peter and Rosemary Tennent and family (and all The Devon Hotel crew).
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewLovely warm and comfortable rooms. Amazing food from the buffet. Well priced. Frendy staff . Will definitely be back . : )
All good.
Thanks for joining us John, We appreciate your support. Kind regards, Peter and Rosemary Tennent and family (and all The Devon Hotel crew).
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewIts a one stop shop...the marbles restaurant was awesome for breakfast and dinner. I would stay there again for sure. Its great value for money
There wasn't anything i didnt like
Thanks for joining us Suzanne, We appreciate your support. Kind regards, Peter and Rosemary Tennent and family (and all The Devon Hotel crew).
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewBed was extremely comfortable and the room was overall very comfortable for what I needed
Not much to say! All was good
Thanks for joining us. Kind regards, Peter and Rosemary Tennent and family (and all The Devon Hotel crew).
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewDining facilities were excellent
Room was upstairs, no lifts and difficult for 78yr Olds to get our luggage up and down.
Thanks for joining us Donald, Yes our small queen studios are in the original wing, not serviced by a lift. But we are here around the clock to help with luggage. Kind regards, Peter Tennent
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe room I was in was clean, spacious, good sized bathroom & comfy bed
N/A
Thanks for joining us. Kind regards, Peter and Rosemary Tennent and family (and all The Devon Hotel crew).
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewHad everything I needed
Armchair in room would have been nice instead of having to sit / lie on bed
Thanks for joining us Sally, You may like to try one of our larger rooms or suites next stay. Kind regards, Peter and Rosemary Tennent and family (and all The Devon Hotel crew).
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewEverything was good
The bed was horrible in room 785
Thanks for joining us Marcus. Kind regards, Peter and Rosemary Tennent and family (and all The Devon Hotel crew).
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewBed and pillow were super comfy.
n/a
Thanks for joining us Brianna, We appreciate your support. Kind regards, Peter and Rosemary Tennent and family (and all The Devon Hotel crew).
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewVery nice
Thanks for joining us Ann. Kind regards, Peter and Rosemary Tennent and family (and all The Devon Hotel crew).
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewIt was a good place to stay. Nothing to write home about but the room was clean and had what we needed. The price was on point for what you got. The bar was good for a drink and the bar snacks were good.
Rooms were on the small side.
Thanks for joining us Janine, You may like to trey one of our larger rooms or suites next stay. Kind regards, Peter and Rosemary Tennent and family (and all The Devon Hotel crew).