Reviews of The Sebel Auckland Viaduct Harbour 4 stars
85-89 Custom Street West, 1010 Auckland, New Zealand
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewgreat location and comfy bed
The view was a bit obscured, considering it was "harbour view" room
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewPerfect spot n the viaduct easy access to transport the marina and down town queen st and great restaurants including the giraffe in the same building
Nothing
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in July 2025
Verified reviewRoom had excellent view of the harbour and marina. Couldn’t fault it.
Dear Trish, Thank you very much for sharing your review and for giving us such a wonderful rating. I am delighted to know that you enjoyed your stay and that the view of the harbour and marina made your experience memorable. It is always rewarding to receive such positive feedback, and I will be sure to share your kind words with our team. We look forward to welcoming you back for another enjoyable stay. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour
Dear Trish, Thank you very much for sharing your review and for giving us such a wonderful rating. I am delighted to know that you enjoyed your stay and that the view of the harbour and marina made your experience memorable. It is always … Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewLocation great, staff lovely. Room had a nice view
Very tired, shabby interior. Stains scratches marks on everything . It made me wonder how clean it was
Dear Erin, Thank you for sharing your feedback regarding your recent stay with us. I am pleased to read that you enjoyed the location, found our team members to be lovely, and appreciated the view from your room. I am sorry to learn that the overall condition of the room did not meet your expectations. Please be assured that your comments have been shared with the team as we continue to focus on improving the quality and comfort of our accommodation. We truly value your comments as they help us identify where we must do better, and we look forward to providing you with a more enjoyable stay in the future. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour
Dear Erin, Thank you for sharing your feedback regarding your recent stay with us. I am pleased to read that you enjoyed the location, found our team members to be lovely, and appreciated the view from your room. I am sorry to learn that … Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewCentral location
Nothing
Dear Debbie, Thank you very much for your wonderful feedback and perfect rating. It is a pleasure to know that you found our central location to be exceptional and that your experience with us was a positive one. We greatly appreciate your kind words and look forward to welcoming you back for another enjoyable stay. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour
Dear Debbie, Thank you very much for your wonderful feedback and perfect rating. It is a pleasure to know that you found our central location to be exceptional and that your experience with us was a positive one. We greatly appreciate you… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewAbsolutely disappointed-extremely noisy-wouldn’t stay again
Thank you for taking the time to share your feedback. I am very sorry to read that your experience did not meet expectations and that you left feeling disappointed. Your comments are valuable to us, and we will use them to review how we can improve the experience for our guests. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour
Thank you for taking the time to share your feedback. I am very sorry to read that your experience did not meet expectations and that you left feeling disappointed. Your comments are valuable to us, and we will use them to review how we can… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewI will absolutely be back. Loved that it was an 11am check out as it gave you a little more time in the morning. "Nitesh" ( I'm sorry if I got that wrong) who checked us in was a real delight. After dropping our things in the room we noticed a massive deck that didn't have any table or chairs. When we went out we asked if we could have a small table and 2 chairs for our deck as it was a beautiful day and wanted to sit out there and enjoy the view. We didn't hold out much hope for this request being fulfilled. When we got back there were 2 chairs and a little table set up on the deck. It was perfect.
The bathroom was so small that the toilet felt way to close when doing anything. But not a deal breaker. It's definitely very loud with the nightlife and sounds like you're IN the club till 4am. But take air plugs and problem solved. Although we checked in on check in time there were no car parks at the hotel. But the viaduct car park is a 5 min at most walk. Easy.
Dear Kelly, Thank you for sharing your feedback regarding your recent stay with us. It is always a pleasure to hear when our guests have had an enjoyable experience and appreciated the service provided by our team. I appreciate your comments regarding the bathroom layout, the sound from the surrounding nightlife, and the availability of parking. Feedback such as yours assists us in identifying where we can enhance the experience for our guests while maintaining the aspects that make a stay enjoyable. It is wonderful to know that you plan to return, and we look forward to welcoming you again. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour
Dear Kelly, Thank you for sharing your feedback regarding your recent stay with us. It is always a pleasure to hear when our guests have had an enjoyable experience and appreciated the service provided by our team. I appreciate your comme… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in June 2025
Verified reviewLocation was awesome
A bit disappointed with outside space
Dear Michelle, Thank you for taking the time to share your feedback regarding your recent stay with us. I am pleased to read that you enjoyed the central location of the hotel. I regret to learn that the outside space did not fully meet your expectations. Your comments are valuable to us as we continuously work on improving both our facilities and the overall guest experience. We appreciate your review and the opportunity to welcome you back as our guest. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour
Dear Michelle, Thank you for taking the time to share your feedback regarding your recent stay with us. I am pleased to read that you enjoyed the central location of the hotel. I regret to learn that the outside space did not fully meet y… Show more
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewThe location is great. The views are amazing and the rest of the room was good.
but there were a few areas where the cleaning wasn’t finished. The balcony door was either off the rails or required servicing.
Dear Morris, Thank you very much for sharing your feedback with us. I am pleased to read that you enjoyed our central location, the views, and the comfort of your room. I am sorry to learn there were aspects of your stay that did not meet expectations. Please be assured your comments have been shared with the team to ensure improvements are made. Your feedback is greatly appreciated, as it assists us in enhancing both our facilities and our service. We look forward to welcoming you again for an even more enjoyable stay. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour
Dear Morris, Thank you very much for sharing your feedback with us. I am pleased to read that you enjoyed our central location, the views, and the comfort of your room. I am sorry to learn there were aspects of your stay that did not meet… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewLocation was great . Nice room
Cold showers on Saturday evening and Sunday morning weren’t ideal
Dear Chris, Thank you for taking the time to share your recent experience with us. I am very pleased to read that you enjoyed our location and found your room to be comfortable. I am very sorry to learn of the issue you encountered with the shower temperature during your stay. This is certainly not the level of comfort we want our guests to experience, and I will be addressing this matter with our team to ensure it is investigated and rectified. Your feedback is very valuable to us as it allows us to improve both our service and facilities. We would very much like to welcome you back for a more seamless stay in the future. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour
Dear Chris, Thank you for taking the time to share your recent experience with us. I am very pleased to read that you enjoyed our location and found your room to be comfortable. I am very sorry to learn of the issue you encountered with t… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewConvenient location, staff were helpful with last minute changes to rooms
Limited parking available
Dear Alycia, Thank you for your wonderful rating and kind words. I am delighted to know that you enjoyed our convenient location and that our team was able to assist you with your last minute room changes. We are very pleased that you had such a positive experience with us and we look forward to welcoming you back for another enjoyable stay. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour
Dear Alycia, Thank you for your wonderful rating and kind words. I am delighted to know that you enjoyed our convenient location and that our team was able to assist you with your last minute room changes. We are very pleased that you had… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewlocation
check in
Thank you for sharing your feedback regarding your recent stay with us. I am concerned to learn that your experience did not fully meet your expectations. We will review this with our team to identify areas where we can improve. Providing a high standard of service and comfort is a priority, and we look forward to the opportunity to welcome you back and provide a more enjoyable experience. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour
Thank you for sharing your feedback regarding your recent stay with us. I am concerned to learn that your experience did not fully meet your expectations. We will review this with our team to identify areas where we can improve. Providing … Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewLocation was so beautiful and convenient to restaurant
The room was amazing clean and the stuff was so helpful and the smell in the lobby was beautiful.
Dear Naiomi, Thank you very much for your wonderful rating and for sharing such kind feedback following your recent stay with us. I am very pleased to know that you enjoyed our beautiful and convenient location, and that your room met your expectations for cleanliness and comfort. It is also lovely to read your kind words about our helpful team and the welcoming atmosphere of the lobby. Creating a memorable and pleasant experience for our guests is always our goal, and your comments are greatly appreciated. We look forward to welcoming you back on your next visit to Auckland. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour
Dear Naiomi, Thank you very much for your wonderful rating and for sharing such kind feedback following your recent stay with us. I am very pleased to know that you enjoyed our beautiful and convenient location, and that your room met you… Show more
Reviewed: 29 July 2025 · Stayed in June 2025
Verified review