Reviews of Sofitel Auckland Viaduct Harbour 5 stars
21 Viaduct Harbour Avenue, 1000 Auckland, New Zealand
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewBalmain products, standard mini bar & exceptional service always.
N/a
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in July 2025
Verified reviewBreakfast had a variety of options and well staffed
Dear Emma We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, Sincerely, Reto Borer
Dear Emma We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback wil… Show more
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in May 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewFabulous location and very attentive and welcoming staff. Definitely stay again.
That we didn't stay longer.
Dear Caroline, We are delighted to read your wonderful feedback and to know that you enjoyed our fabulous location and found our team attentive and welcoming. It is truly rewarding for us to hear that you would definitely choose to stay with us again. We only wish you could have stayed longer too, and we look forward to welcoming you back for an even more memorable visit next time. Sincerely, Vaibhav Assistant Manager
Dear Caroline, We are delighted to read your wonderful feedback and to know that you enjoyed our fabulous location and found our team attentive and welcoming. It is truly rewarding for us to hear that you would definitely choose to stay wi… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewWe liked everything
We didn’t like how u pay so much & you didn’t even get a bowl & fork or microwave..
Dear Cassandra, Thank you for taking the time to share your thoughts. We’re glad you enjoyed much of your stay, but we’re sorry to hear some aspects did not meet your expectations. Your feedback is valuable to us, and we’d appreciate any additional details you can provide so we can continue to improve. We value your trust and would love the opportunity to welcome you back and deliver the high standard of hospitality we are known for. Sincerely, Vaibhav Assistant Manager
Dear Cassandra, Thank you for taking the time to share your thoughts. We’re glad you enjoyed much of your stay, but we’re sorry to hear some aspects did not meet your expectations. Your feedback is valuable to us, and we’d appreciate any a… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewHow quiet it was and such a peaceful place to go for a weekend away. Such beautiful rooms and excellent service.
Nothing I didn't like. I just thought the price of mini bar in room was a bit overpriced. Otherwise excellent hotel
Dear Badorek, Thank you for the great review of our hotel and for you feedback regarding minibar pricing. We are glad that you enjoyed your stay and will use your feedback to look into making some improvements. Sincerely, Anya Front Office Manager
Dear Badorek, Thank you for the great review of our hotel and for you feedback regarding minibar pricing. We are glad that you enjoyed your stay and will use your feedback to look into making some improvements. Sincerely, Anya Front Offi… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in June 2025
Verified reviewAll the staff were exceptional in all respects - at the reception, at the restaurant, the housekeeping, the concierge. They were faultless!
I thought the balcony faced unto the harbour. Balcony furniture was dirty but that was not an issue, I wiped it clean.
Dear Tony, Thank you for the great review of our hotel and for your feedback on the balcony furniture. We will be sure to take care with this in future. Thank you again and we hope to welcome you back soon. Sincerely, Anya Front Office Manager
Dear Tony, Thank you for the great review of our hotel and for your feedback on the balcony furniture. We will be sure to take care with this in future. Thank you again and we hope to welcome you back soon. Sincerely, Anya Front Office M… Show more
Reviewed: 9 July 2025 · Stayed in May 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewServices, friendly staff
Rubbish bin not emptied
Dear Julia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay, and we will be sure to pass on your feedback regarding the bin not being emptied. We hope to welcome you back again soon. Sincerely, Anya Front Office Manager
Dear Julia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay, and we will be sure to pass on your feedback regarding the bin not being emptied. We hope to welcome you back again soon. Sincerely, Anya F… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewA Magical 12th Birthday at Sofitel We celebrated our daughter’s 12th birthday with a one-night stay at Sofitel—and from the moment we arrived, it felt like a fairytale: Effortless valet parking & check-in – Warm smiles and smooth service set the tone immediately. At reception, our daughter was delighted by a stunning bouquet of flowers, which truly kicked off the celebration. Inside our room, we discovered thoughtful details: a personalized birthday card, a delicious birthday cake, and a sweet toy gift, all beautifully arranged. These carefully curated gestures elevated an ordinary stay into an unforgettable experience. Seeing our daughter’s face light up made every touch feel meaningful.
Dear Ming, We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It was a pleasure to welcome you and your family to celebrate your daughter's 12th birthday! We are so glad that she felt special and you were all able to have a lovely weekend away to celebrate. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anya Front Office Manager
Dear Ming, We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It was a pleasure to welcome you and your family to celebrate your daughter's 12th birthday! We are so glad that she felt speci… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 6 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewI think the staff was so helpful and so friendly and just amazing! Thank you!
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Anya Front Office Manager
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewRooms and staff
In room dining
Dear Carl, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Anya Front Office Manager
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewReviewed: 18 May 2025 · Stayed in May 2025
Verified reviewService, food, staff
The bed was very uncomfortable, too soft, and the pillows were too bulky, I tried the couch but it was too short, and ended up sleeping on the floor
Dear Britt, Thank you for taking the time to share your feedback. I am sorry that you did not enjoy our Sofitel MyBed experience. Hopefully we can tailor your sleep experience better next time if we have the opportunity to welcome you back. Sincerely, Anya Front Office Manager
Dear Britt, Thank you for taking the time to share your feedback. I am sorry that you did not enjoy our Sofitel MyBed experience. Hopefully we can tailor your sleep experience better next time if we have the opportunity to welcome you back… Show more
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewReviewed: 6 May 2025 · Stayed in March 2025
Verified review