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  5. Reviews of Frankincense Hotel Muscat فندق اللبان مسقط

Reviews of Frankincense Hotel Muscat فندق اللبان مسقط This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Dohat Al Adab Street, 133 Sarūq, Oman

#1 of 1 hotels in Sarūq

Guests' Choice

Review Score

Based on 50 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.2

  • Location

    9.0

  • Facilities

    9.1

  • Staff

    9.2

  • Value for money

    8.9

  • Free Wifi

    9.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 25, 2025

    8.0
    fantastic
    • Leisure trip
    • Family with young children
    • Deluxe Double Studio
    • Stayed 3 nights

    Nothing as my stay was very short

    All Good me and family were Happy

    Stayed in August 2025

  • Reviewed: June 6, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Superior Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Pillows are not comfortable

    Clean, new, price and location

    Stayed in May 2025

  • Reviewed: May 22, 2025

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Gentleman at the reception at nigh of my arrival t was rather unpleasant. As he demanded I pay upon arrival. As I had 3 nights stay I wanted to pay in the morning, after I exchange cash. However, as I was left without any choice, I needed to pay by card, with commission and unfavorable exchange rate.

    Breakfasts and the room were good. Person on the reception during the day was very friendly and gave me his adapter

    Stayed in April 2025

  • Reviewed: May 13, 2025

    8.0
    Very Good
    • Business trip
    • Couple
    • One-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Reception staff

    Super clean and excellent location

    Stayed in May 2025

  • Reviewed: April 28, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights

    The view was nor very good - to the other building, it's very close

    Stuff was very nice and helpful. I booked non-smoking room, but at my floor and in my room was smoking smell and my room was replaced to the fresh one. The room was clean.

    Stayed in April 2025

  • Reviewed: April 9, 2025

    9.0
    Clean, professional staff, cost per service
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    No swimming pool

    Cost per service Professional staff especially Ms Asma at reception and Mr Bader at restaurant both are very welcoming and professional

    Stayed in April 2025

  • Reviewed: April 7, 2025

    10
    Modern, newly constructed hotel right in the middle of the city.
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Absolutely nothing.

    Spotless, newly constructed hotel right in the middle of the city. Close to Oman Avenues Mall, Mall of Oman, and Qurum, and a few minutes drive to Matrah. There is plenty of parking space below too. The receptionts and staff especially Mehmood are accommodating, attentive, and swift to fulfilling your requests. The room assigned to us was big and enough for 3 people. The sofa bed can be easily transormed to another cozy bed to accommodate 1 adult or 2 kids. There are restaurants and convenience stores nearby too. Will stay here again when we come back.

    Stayed in April 2025

  • Reviewed: March 14, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    All staff is not well informed about the information for the restaurant timings or meals available during this fasting month. In the end, they served a very spicy chicken curry for Suhoor which is not very good if you will be fasting after an hour or so

    Clean and spacious rooms

    Stayed in March 2025

  • Reviewed: February 24, 2025

    10
    Brand new hotel with very kind staff
    • Leisure trip
    • Solo traveler
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Super clean hotel with very attentive staff at front desk. The building seems to be new and they did not cut any corners. You will find a lot of business people and families traveling here so dress conservatively if you do not want to stick out. It’s a great place to stay and in a good location.

    Stayed in February 2025

  • Reviewed: February 23, 2025

    8.0
    Comfortable place to stay.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights

    We had an issue with our room key cards not working, so it was annoying to have to go back to the front desk several times.

    The size of the rooms was generous and the staff helpful. It was very comfortable and there is onsite free parking. Shower water pressure was perfect!

    Stayed in February 2025

  • Reviewed: February 14, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I could hear every single word my neighbours were saying behind the wall. The soundproofing in the room I stayed needs to be improved.

    The room is beautifully designed. The staff is hospitable and courteous.

    Stayed in January 2025

  • Reviewed: February 9, 2025

    9.0
    Awesome
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Just stayed two nights but it was pleasant! Helpful and friendly staffs from reception to housekeeping❤️

    Stayed in February 2025

  • Reviewed: February 2, 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nil

    Wonderful location

    Stayed in January 2025

  • Reviewed: January 30, 2025

    9.0
    comfortable stay
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights

    nothing

    Room is clean, bed is comfortable and place is quiet. no frills hotel.

    Stayed in January 2025

  • Reviewed: January 26, 2025

    9.0
    Great stay in Muscat!❤️
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 11 nights
    • Submitted from a mobile device

    One thing to be aware of are connecting family rooms in Muscat cause if next door is not your family you hear EVERYTHING😁

    I liked the location, new hotel, very clear, excellent service and stuff

    Stayed in November 2024

  • Reviewed: January 15, 2025

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Staff was very helpful especially Mahmoud at the reception.

    Stayed in January 2025

  • Reviewed: December 30, 2024

    10
    I had a car thats why the location was reasonable
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The restaurant closes early.

    It is clean with good service

    Stayed in December 2024

  • Reviewed: December 30, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Hotel Staff was very cooperative, New and cleaned rooms.

    Stayed in December 2024

  • Reviewed: December 19, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing,

    Nice , clean , design of room is comfortable and inspiring, location is excellent

    Stayed in December 2024

  • Reviewed: December 18, 2024

    8.0
    nice place to for a short business trip
    • Business trip
    • Solo traveler
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    clean place, new building & medern design

    Stayed in December 2024

  • Reviewed: November 30, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Highly recommended Hotel. Confortable, clean modern rooms, kind staff. Good location, specially to reach by car other parts of the city (or even to arrive/leave Muscat without many traffic). I even arrived directly from the airport by bus plus 18/20 minutes walking (taking bus 8 till Al Khuwair souq stop).

    Stayed in November 2024

  • Reviewed: October 29, 2024

    10
    Fabulous Hotel
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    nothing

    every thing: reception, cleannes, quietness,..

    Stayed in October 2024

  • Reviewed: October 17, 2024

    10
    We were here for examination of my son in British Councy. Feels homely and comfortable in this hotel.
    • Business trip
    • Family with young children
    • Executive Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Clean and well maintained.

    Exceptional property. Staff is “Mashalha”. Very very cooperative and caring. Specially I want to thanks to Mr. Sanjay who is Manager here. He is so humble and kind towards each other and every guest that you can’t imagine. He is always there for any time to solve your problems personally. Thanks lot for this memorable experience.

    Stayed in October 2024

  • Reviewed: September 22, 2024

    8.0
    It was amazing
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night

    I don’t like that there is no swimming pool. The bed was itching.

    The cleanliness ,the good attitude from the workers. the gym and the spa

    Stayed in August 2024

Showing 1 - 25

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