This is not my first stay at the Mandarin, and it certainly won’t be my last. All the staff are amazing, and I am truly grateful for their kindness. The hotel is clean, the location is great, and all the facilities are well maintained. I look forward to my next stay 🙏🏻

Stayed in August 2025

Upon arrival, the hotel staff assumed that since we were two women, they could move us to a deluxe room and tried to sell it as an “upgrade” with a better view. At first, I thought an upgrade would be nice, but when we got to the room, it was actually smaller than what we booked. I immediately called reception to clarify, and they insisted it was the same size with a better view. After checking my booking, I made it clear that I wanted exactly what I reserved a king-size room with a balcony. The staff initially made excuses about summer bookings and unavailable rooms, but I insisted on receiving the correct room. In the end, we got what we booked. Overall, the room was spacious and comfortable, but be careful when checking in to ensure you get the room you reserved.

At first, the arrival experience wasn’t very pleasant tried to trick us and down size our room, but eventually things improved. The room was spacious, the hotel was lovely with an amazing balcony view, and the food was outstanding. The staff became friendly and organised, which made the stay much better overall. In the end, it was a lovely stay.

Stayed in June 2025

The staff were warm, enthusiastic, professional and full of energy (sometime just a tiny bit too much), though a few of our requests and one food order were mixed up — nothing major, and understandable for a hotel that only opened a year ago. Just mentioning this as this amazing hotel exceeded our expectations on many levels; this was the only area with room for improvement honestly.

Another stunning, brand new Mandarin Oriental property! The design is breathtaking, blending traditional Omani patterns with a clean, elegant simplicity. The staff were warm, enthusiastic, and full of energy, though a few of our requests and one food order were mixed up — nothing major, and understandable for a hotel that only opened a year ago. Our room was spectacular: spacious, beautifully detailed, and impeccably maintained by the excellent housekeeping team. We opted for a city and mountain view, which we loved. The location is fantastic — right by the public beach promenade, in a district where many embassies are located and expats tend to live. We rented a car and really appreciated the secure basement parking, which kept the car cool and offered direct lift access to our suite. Overall, a luxurious and memorable stay, with just a few service hiccups that we’re confident will smooth out with time.

Stayed in August 2025

Nothing.

The diligence and attention of the staff to detail. The food was good. We ask for a very late checkout and the hotel obliged. It is worth noting that Felix, the manager of the restaurant where we breakfasted, made the request for us when he found out that our flight was late in the day. He took the trouble to make the request for us.

Stayed in August 2025

Nothing

The hotel is new. The staff was amazing they’re super helpful, very clean they clean the room twice a day. they knew that it was my birthday and they’ve surprised me with a birthday cake 😆

Stayed in July 2025

We genuinely enjoyed our stay overall. However, we weren't informed at check-in about the full range of Suite guest privileges — including breakfast at Rawya Restaurant and complimentary drinks and canapés at the 258 Club. We initially thought breakfast was only available at the 258 Club, which had a limited selection. Fortunately, a fantastic staff member, Krish, explained everything to us later. Clear communication at check-in would have made the experience smoother from the start.

We absolutely loved our stay. The Suite room was spacious, elegant, and very comfortable. Breakfast was excellent, and once we discovered the Rawya Restaurant, the variety and quality were fantastic. The pool was excellent — clean, well-maintained, and a great place to relax. The Kids Club was also brilliant; our children loved it. The staff’s knowledge of the local area was impressive, and they were consistently helpful and attentive throughout our stay. A special shout-out to Krish at the 258 Club — his warmth, professionalism, and genuine care made a real difference. He’s an absolute star!

Stayed in May 2025

The hotel provided an exceptional experience, combining elegance and comfort seamlessly. The facilities were immaculate, catering to every need with a touch of luxury. The reception staff were outstanding, exuding warmth and professionalism, ensuring every guest felt welcomed and attended to with impeccable attention to detail. Truly, a stay to remember.

Stayed in May 2025

N/A

Exceptional facilities - everything still so new noting that the property is only a year or so old.

Stayed in May 2025

There is definitely no ATM inside or near the hotel. And the spa, for a Mandarin, absolutely lacks a jacuzzi, sauna and obviously an indoor pool.

The staff was very helpful in fulfilling all requests. And the room was very comfortable with a nice view

Stayed in May 2025

The pillows were not comfortable, even when changed to more firm pillows. Some toiletries were missing or not replaced after using.

The staff The breakfast buffet The staff at the pool The service at the pool The spa The Fitness center The club lounge was amazing with great staff.

Stayed in May 2025

Location, Vibes, Staff

Stayed in May 2025

Location was amazing! Views was spectacular!

Stayed in May 2025

Restaurants were average

Everything was spot on! cleanliness, quietness, comfort

Stayed in February 2025

The pool is too close to the restaurant’s tables, a bit uncomfortable for the guests who are swimming.

Everything was perfect

Stayed in March 2025

Beautiful hotel with friendly and attentive staff who welcomed us on arrival with anecdotes about the interior

Stayed in March 2025

Staff not yet a at full potential - team still needs to become more fluid. It is not a beach hotel - we knew that but if you should not book it if you are looking for a beach holiday.

The decor and size of the rooms is great. The staff is very friendly and helpful. The gym is great.

Stayed in February 2025

Nothing

Everything! Could be the best hotel we stayed in within Muscat. Sheryl, the front desk manager, was the best! She was very supportive and assisted us the whole stay! We will come back to this hotel because of the amazing experience we had. thanks again Sheryl

Stayed in March 2025

Nothing to mention.

Absolutely everything! Rooms are amazing, the lobby and restaurants are great and the pool area is nice and comfy.

Stayed in February 2025

Shower could be stronger . It is little bit think shower

Clean, spacious room, high tech facilities, so modern and new.

Stayed in February 2025

I like every detail in the hotel and the way they take care of customers

The staff was too freindly and she really try to help us as we was searching for diffrents hotels but all was full and we was travelling for 5 hours..she realy was kindly and helpful..hotel was amazing and really for relaxing

Stayed in December 2024

The room is fantastic and so is the service. Beach walk was accessible and surroundings are clean and well kept. Very well equipped gym and wonderful spa service. Nearby also to other restaurants and cafes.

Stayed in December 2024

The only small complaint was a lack of German and English TV channels, BBC World was in Arabic!!!

Everything, wonderful food, marvelous personnel, excellent location. Large state of the art rooms. Wii definitely return.

Stayed in December 2024

I wish access to the beach was more private to the hotel guests only

The hotel was perfect, attention to details was the theme from all staff. The food at the breakfast and the Italian restaurant was delicious

Stayed in December 2024

Very kind and friendly staff. The team at the Italian restaurant, Ilario and his team have been extremely nice and welcoming. Also the guys at the pool and lifeguards very kind and helpful.

Stayed in November 2024