The worst hotel I have came across. Already made full payment for 2 rooms but refused to give us the rooms when we arrived at the hotel. They told us it is fully booked for 3 months and no rooms for us. They also told us that Booking.com did not pay them and Booking.com made a mistake in allowing us to make the booking. They made us to run around looking for another hotel in the hot sun about 12 noon. They don't have any compassion and integrity.

The staff was very rude. There is nothing good to say about the hotel.

Stayed in May 2025

Very dirty, the room is hot the icy not working, bathroom very dirty and old, no towels, any very noise in the 2 floor they have a disco so forget something called sleep, 👎no recommended very bad

Stayed in April 2025

I had a very bad experience with this booking. The amount was deducted during the online booking, but when we arrived at the hotel, there was no room available at all. We were shocked and left stranded, especially with children and luggage. I immediately called Booking.com for help, but there was no response or support on the same night. We had to struggle and find another place to stay on our own. The next day, I contacted Booking.com again to request a refund, but they said the property was not responding. Without the property's response, they refused to process the refund. Till now, I have not received any money back. This was a very stressful and disappointing experience. I would not recommend booking this hotel, and I’m very unhappy with the customer support received.

Nothing because no room

Stayed in February 2025

The hot water didn't work, I had to ask a few people to fix it and after more than an hour they couldn't fix it. There were many bugs on the room

Stayed in December 2024

Very bad hotel as it's bar for local class

Location

Stayed in June 2024

All, sticky, it is not a hotel. It is the quality of new delhi hotels. They did not refund us even tough we did not accepted to stay in this hotel because it was impossible. An advise : get out !!

Nothing

Stayed in February 2024

Two night clubs downstairs played extremely loud music until 4 am Could not get to sleep.

Location

Stayed in January 2024

It was a bad experience. The room and the bed sheet was smell bad. And too much noises till 3 am, i couldn't sleep. and there was no wifi . I stayed only one night but I'll never book this hotel again.

Only the location . But there are so many hotels in that area .

Stayed in January 2024

Bed covers were not clean. Electric kettle is corroded and we requested to replace it. But the staff didn’t provide until we check out. Door locks are not properly functioning (room 302). They are charging additional 16 riyal at the property and they are not keeping a single tea bag/coffee. For this price, anyone can find a better hotel including breakfast. If anyone needs to Mutrah, there are another hotels with reasonable price.

Nothing. Very poor service

Stayed in December 2023

For God's sake stay away from this stable. An extremely old fashioned, dirty hotel full of cockroaches. The smell was disgusting, the furniture was almost broken and in order to use the bathroom you need a couple of vaccinations to protect your health from the dirt. The wifi wasn't working properly, people were shouting all night, the elevator has an extremely annoying bell when it comes to to your floor but the worst think the extremely loud music from the disco bar at the last floor until 3am. Just stay away, I beg you!!!

Only the location. Was great.

Stayed in November 2023

The wifi didn't work, only 1 towel for 2 people, no toilet roll, the shower was broken and the bathroom floor was dirty upon check in As with other reviews it is incredibly noisy with music until 3am that is very hard to sleep through, especially twinned with the bell of the lift going off all night!

Good location and friendly staff

Stayed in November 2023

Safe

Good facilities

Stayed in April 2023

Cleanliness. It was incredibly noisy. Loud music until 3am. Definitely won't stay here again, or recommend it.

The location was very good. That's why I chose the hotel.

Stayed in January 2023

This was, by far, the worst experience I had. Even the worst of european capital are far better than this. This should be advertised as a disco of third grade. Music is horribly loud till 3 am. There are confused movements in the corridors and elevators. People argue loudly all night long. Nothing works: AC is dead on arrival. This is clearly not a place to sleep, but a den for nightly adventure that I would not dare to describe. To avoid at all costs.

at the heart of old Muttrah

Stayed in January 2023

The hotel is very, very bad and dirty, the bad smell in the hotel and the smell of cooking spread in the hotel that reaches the room, as well as the constant disturbance, from the party that takes place below until late until three in the morning, which made me unable to sleep, which made me leave the hotel without sleeping, Also, the staff's lack of interest in this situation.

Nothing

Stayed in November 2022

Very dirty, sometimes the water was missing and than was yellowish/brownish. As I went to sleep some loud music started.

The location is very good!

Stayed in November 2022

Room not good

Location

Stayed in October 2022

Cleaning

Location

Stayed in April 2024

Asked for two twin rooms and got two queen rooms. Sheets were dirty, room stank of mustiness. Loud music past 12am

Location was good, shower and AC functioned. Cheap to stay in.

Stayed in December 2023

Terribly noisy

Great location-Friendly and helpful staff

Stayed in December 2023

The lift has a bell. Each time the lift arrives at my floor, the bell rang - all night long. The management should stop this entirely useless ringing. The Wifi was instable. The roof top bar is very expensive. May be this was the reason that nobody was there. Price quite high for the room quality The bed sheets were clean as well as the room itself. The bathroom was also clean exept the soap holder and the bathroom ceiling. The balcony was dirty. The tea cooker was very dirty.

good situated, very close to the souq and the fish market nice view from the room and from the roof top bar Friendly staff

Stayed in January 2023

There was a party above our room until 3 am. The room was good but poorly equipped. Not enough toilet paper, a kettle which did not work and no tea or coffee or water. Only one towel for 2 people. They did try to sort us out when we asked and were good about it.

The location is excellent

Stayed in November 2022

TV did not work. Sometimes no water in bathroom The worse t'he music from the disco on the top of t'he building until 3:00 am..

T'he Guy at recepción .

Stayed in October 2022

There are no comments available for this review

Stayed in May 2025