Reviews of OYO 137 Marina Hotel 1 stars
Harat A'shamal Street 121, 120 Muscat, Oman
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Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewThe staff was very rude. There is nothing good to say about the hotel.
The worst hotel I have came across. Already made full payment for 2 rooms but refused to give us the rooms when we arrived at the hotel. They told us it is fully booked for 3 months and no rooms for us. They also told us that Booking.com did not pay them and Booking.com made a mistake in allowing us to make the booking. They made us to run around looking for another hotel in the hot sun about 12 noon. They don't have any compassion and integrity.
Dear Paul Raj, Thank you for sharing your feedback. We sincerely apologize for the experience you had at OYO 137 Marina Hotel. We understand how frustrating it must have been to arrive and not receive the rooms you had booked, especially after making full payment. This is certainly not the level of service we aim to provide. Please know that we take your concerns seriously and are investigating the issue regarding the booking and communication with Booking.com. We regret any inconvenience caused and truly wish we had the opportunity to resolve this promptly when you arrived. We appreciate you bringing this to our attention and hope to regain your trust in the future. Sincerely, OYO 137 Marina Hotel Team
Dear Paul Raj, Thank you for sharing your feedback. We sincerely apologize for the experience you had at OYO 137 Marina Hotel. We understand how frustrating it must have been to arrive and not receive the rooms you had booked, especially a… Show more
Reviewed: 10 April 2025 · Stayed in April 2025
Verified reviewVery dirty, the room is hot the icy not working, bathroom very dirty and old, no towels, any very noise in the 2 floor they have a disco so forget something called sleep, 👎no recommended very bad
Dear, Maurits! Never meant to disappoint you. We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Mahdi !
Reviewed: 6 April 2025 · Stayed in February 2025
Verified reviewNothing because no room
I had a very bad experience with this booking. The amount was deducted during the online booking, but when we arrived at the hotel, there was no room available at all. We were shocked and left stranded, especially with children and luggage. I immediately called Booking.com for help, but there was no response or support on the same night. We had to struggle and find another place to stay on our own. The next day, I contacted Booking.com again to request a refund, but they said the property was not responding. Without the property's response, they refused to process the refund. Till now, I have not received any money back. This was a very stressful and disappointing experience. I would not recommend booking this hotel, and I’m very unhappy with the customer support received.
Dear Vathanan, We sincerely apologize for the distressing experience you faced during your visit. What you described is far from the standard we strive to uphold, and we completely understand how upsetting and inconvenient this situation must have been—especially when traveling with children. Please be assured that we are urgently investigating this issue with the property team to understand why the room was not available despite your confirmed booking. We are also working to coordinate with the booking platform to help resolve the refund request. We truly regret the inconvenience caused and appreciate you bringing this to our attention. Your feedback is invaluable in helping us ensure such situations are avoided in the future. Warm regards, Tim Guest Experience Team OYO 137 Marina Hotel
Dear Vathanan, We sincerely apologize for the distressing experience you faced during your visit. What you described is far from the standard we strive to uphold, and we completely understand how upsetting and inconvenient this situation m… Show more
Reviewed: 12 March 2025 · Stayed in March 2025
Verified reviewReviewed: 10 January 2025 · Stayed in December 2024
Verified reviewThe hot water didn't work, I had to ask a few people to fix it and after more than an hour they couldn't fix it. There were many bugs on the room
Dear, Simone! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Mahir!
Reviewed: 23 June 2024 · Stayed in June 2024
Verified reviewLocation
Very bad hotel as it's bar for local class
Reviewed: 20 June 2024 · Stayed in June 2024
Verified reviewReviewed: 12 May 2024 · Stayed in February 2024
Verified reviewReviewed: 7 May 2024 · Stayed in May 2024
Verified reviewReviewed: 7 April 2024 · Stayed in April 2024
Verified reviewLocation
Cleaning
Dear, Salim! Thanks for your valuable time to write a review. We will strive to ensure your next stay with us is more comfortable and relaxing. Looking forward to welcoming you soon. Regards, Kadir!
Reviewed: 16 March 2024 · Stayed in February 2024
Verified reviewNothing
All, sticky, it is not a hotel. It is the quality of new delhi hotels. They did not refund us even tough we did not accepted to stay in this hotel because it was impossible. An advise : get out !!
Dear, Driss! Sorry for the hassle you faced. We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Mahdi !
Reviewed: 24 February 2024 · Stayed in February 2024
Verified reviewReviewed: 21 February 2024 · Stayed in January 2024
Verified reviewLocation
Two night clubs downstairs played extremely loud music until 4 am Could not get to sleep.
Dear, Rezaul! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Kasif!
Reviewed: 15 February 2024 · Stayed in February 2024
Verified reviewReviewed: 13 January 2024 · Stayed in January 2024
Verified reviewOnly the location . But there are so many hotels in that area .
It was a bad experience. The room and the bed sheet was smell bad. And too much noises till 3 am, i couldn't sleep. and there was no wifi . I stayed only one night but I'll never book this hotel again.
Dear, Sarah! Something like this shouldn not have happened. Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Kasif!
Dear, Sarah! Something like this shouldn not have happened. Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Kas… Show more
Reviewed: 12 January 2024 · Stayed in December 2023
Verified reviewReviewed: 23 December 2023 · Stayed in December 2023
Verified reviewLocation was good, shower and AC functioned. Cheap to stay in.
Asked for two twin rooms and got two queen rooms. Sheets were dirty, room stank of mustiness. Loud music past 12am
Dear, Alastair! We sincerely apologize for the trouble caused. Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Mahdi !
Reviewed: 6 December 2023 · Stayed in December 2023
Verified reviewGreat location-Friendly and helpful staff
Terribly noisy
Dear, Courtine! Thank you for sharing your feedback with us. We will work even harder for your complete satisfaction and make your next stay nothing less than an amazing experience. Regards, Marhoon!
Reviewed: 5 December 2023 · Stayed in December 2023
Verified reviewNothing. Very poor service
Bed covers were not clean. Electric kettle is corroded and we requested to replace it. But the staff didn’t provide until we check out. Door locks are not properly functioning (room 302). They are charging additional 16 riyal at the property and they are not keeping a single tea bag/coffee. For this price, anyone can find a better hotel including breakfast. If anyone needs to Mutrah, there are another hotels with reasonable price.
Dear, Niranjaya! Something like this should not have happened. Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Kasif!
Dear, Niranjaya! Something like this should not have happened. Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, … Show more
Reviewed: 30 November 2023 · Stayed in November 2023
Verified reviewOnly the location. Was great.
For God's sake stay away from this stable. An extremely old fashioned, dirty hotel full of cockroaches. The smell was disgusting, the furniture was almost broken and in order to use the bathroom you need a couple of vaccinations to protect your health from the dirt. The wifi wasn't working properly, people were shouting all night, the elevator has an extremely annoying bell when it comes to to your floor but the worst think the extremely loud music from the disco bar at the last floor until 3am. Just stay away, I beg you!!!
Dear, Orestis! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Kalen!
Reviewed: 13 November 2023 · Stayed in November 2023
Verified reviewGood location and friendly staff
The wifi didn't work, only 1 towel for 2 people, no toilet roll, the shower was broken and the bathroom floor was dirty upon check in As with other reviews it is incredibly noisy with music until 3am that is very hard to sleep through, especially twinned with the bell of the lift going off all night!
Apologies for the problems you had faced, Rich! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.
Reviewed: 23 April 2023 · Stayed in April 2023
Verified reviewGood facilities
Safe
Dear, Fais! Thank you for writing this valuable review. We expect your next experience is nothing less than amazing. Regards, Kasif!
Reviewed: 7 February 2023 · Stayed in January 2023
Verified reviewThe location was very good. That's why I chose the hotel.
Cleanliness. It was incredibly noisy. Loud music until 3am. Definitely won't stay here again, or recommend it.
Hi, Anthony! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara