Opiniones del Close to Beach King Suite in Town Center

Thank you for your feedback. I’m truly sorry that you experienced inconveniences during your stay. However, I would like to clarify several points to ensure the situation is properly understood by future guests and Booking.com. During your stay, I was at home with a 39°C fever and confirmed influenza, which is why I couldn’t attend in person — both for health reasons and to avoid exposing guests. Despite my condition, I responded immediately and sent a qualified technician, who arrived within one hour. He identified a minor short circuit, and within 15 minutes, an extension cord was provided so the TV could be used without issue. The issue affected only the TV, and no other services in the apartment were interrupted. You later requested compensation for three hours, which I believe was disproportionate considering the limited impact. As a goodwill gesture, I offered full access to the pool area until 5:30 pm — well beyond the standard 11:00 am check-out. This was declined. I still allowed you to remain until 12:00 pm, despite needing to prepare for incoming guests at 3:00 pm. This arrangement compensated part — if not all — of the inconvenience. You also mentioned a problem with the coffee maker. As you reported, it was accidentally dropped. I did not ask for reimbursement, even though replacing it cost me $30. I also tested all electrical outlets after your departure, and they were working normally, with no sparks. I must also strongly reject the suggestion that there was a lack of empathy due to your disability. This is simply not true. You were comfortable in the apartment while I worked — despite being ill — to resolve the issue as quickly as possible. I treat all my guests with the utmost respect and care, without exception. Finally, I would like to highlight to Booking.com that despite maintaining a 9.8 average rating through consistent effort and care, misleading or exaggerated reviews can unfairly damage a host's reputation. I hope Booking takes this into account, especially in cases where it appears the guest is seeking compensation by overemphasizing minor issues. Warm regards, Janka

Thank you for your feedback. I’m truly sorry that you experienced inconveniences during your stay. However, I would like to clarify several points to ensure the situation is properly understood by future guests and Booking.com. During your… Mostrar más

Estimado Eric, gracias por sus comentarios. El apartamento cuenta con acceso al área que está designado para huéspedes en la pisicina grande. La otra playita es solamente disponible para proprietarios y lamentablemente solo dejan entrar visitas cuando van acompañados por el dueño 😔

Estimado Eric, gracias por sus comentarios. El apartamento cuenta con acceso al área que está designado para huéspedes en la pisicina grande. La otra playita es solamente disponible para proprietarios y lamentablemente solo dejan entrar vis… Mostrar más

Gracias por su comentario. Los mosquitos en el camino hacia la playa no son parte del apartamento, no podemos influir en la cantidad de mosquitos. es temporada de lluvia, hay muchos mosquitos,. Alrededor del edificio donde queda el apartamento fumigan 2 veces a la semana.

Gracias por su comentario. Los mosquitos en el camino hacia la playa no son parte del apartamento, no podemos influir en la cantidad de mosquitos. es temporada de lluvia, hay muchos mosquitos,. Alrededor del edificio donde queda el apartame… Mostrar más