חוות דעת על Selina Playa Venao

Thank you for your feedback, and we're truly sorry to hear that your experience did not meet expectations. We sincerely apologize for the issues you encountered with the room conditions, water supply, and lack of response regarding the towels. This is far from the standard we aim to provide, and your comments have been shared with our team to address these areas with urgency. We understand how frustrating this must have been, especially during a long journey, and we appreciate you bringing it to our attention. We hope you had more positive experiences throughout your trip, and we wish you all the best on your future travels.

Thank you for your feedback, and we're truly sorry to hear that your experience did not meet expectations. We sincerely apologize for the issues you encountered with the room conditions, water supply, and lack of response regarding the … הצג יותר

Thank you so much for your detailed and lovely review! We're thrilled to hear you enjoyed the location, atmosphere, and all the amenities Selina has to offer. It’s great to know your group found peace, fun, and comfort during your stay with us. We’re sorry about the delay in resolving the hot water issue — we understand how important that is, and we appreciate your patience. Your feedback helps us improve and serve you better in the future. We hope to welcome you back soon for another relaxing getaway!

Thank you so much for your detailed and lovely review! We're thrilled to hear you enjoyed the location, atmosphere, and all the amenities Selina has to offer. It’s great to know your group found peace, fun, and comfort during your stay … הצג יותר

Thank you for your detailed feedback. We're sorry to hear that your experience did not meet expectations. We are currently working on improving our shared kitchen setup, including better organization, more seating options, and regular maintenance. Our housekeeping team has been instructed to increase the cleaning frequency of shared areas like bathrooms and showers. We're also reviewing the linens and checking all air conditioners to prevent issues like dripping and wear. Regarding WiFi, electricity, and water outages, we are in a remote beach location where occasional service disruptions can occur, but we're actively working with local providers to minimize their impact and communicate them more effectively. The maintenance work you mentioned was part of a scheduled improvement project, and we apologize if the communication around it was unclear. Finally, we're reinforcing our guest communication channels to make sure guests can reach us quickly through WhatsApp and reception. We appreciate your input and are committed to improving every aspect of the guest experience.

Thank you for your detailed feedback. We're sorry to hear that your experience did not meet expectations. We are currently working on improving our shared kitchen setup, including better organization, more seating options, and regular m… הצג יותר

Thank you for your feedback. We’d like to clarify that guests are absolutely allowed to sit outside their rooms at night. However, we kindly ask that everyone respects the quiet hours by avoiding loud music or parties, in consideration of other guests who may be resting. We appreciate your understanding and are always here to ensure a pleasant stay for all.

Thank you for your feedback. We’d like to clarify that guests are absolutely allowed to sit outside their rooms at night. However, we kindly ask that everyone respects the quiet hours by avoiding loud music or parties, in consideration of o… הצג יותר

Thank you for sharing your feedback. We're glad you appreciated the location. We're sorry to hear that the experience with our team and the overall value did not meet your expectations. Your comments help us identify areas where we can improve, and we truly appreciate you bringing them to our attention.

Thank you for sharing your feedback. We're glad you appreciated the location. We're sorry to hear that the experience with our team and the overall value did not meet your expectations. Your comments help us identify areas where we … הצג יותר