7.7

Reviews of Sun Havens Apartments & Suites

Calle 6a y avenida H, Bocas del Toro, Panama

  • Frederique

    Reviewed: 25 August 2025 · Stayed in August 2025

    Verified review

    Very spacious, enough place to hang clothes. Comfortable beds and friendly host.

    Cold shower. We had bad luck with construction work in front of our room. We didn’t bother too much, but normally you wouldn’t expect this during holidays.

  • Anja

    Reviewed: 23 August 2025 · Stayed in August 2025

    Verified review

    Not too far from Main Street maybe a 5-10 minute walk and close to other nice restaurants, shops and cafes. Host was very nice and friendly we were allowed to check in early which was great and he offered to let us keep our bags there after checkout too. Gave us two sets of keys which is great when you’re in a group. The listing states that there’s building works nearby and there was so this was fine for us as we knew before arriving and we wake up around the time it starts anyway. Hot shower was great as these are hard to find sometimes! WiFi was strong, oven worked and Aircon worked well.

    Nothing it was a great stay

  • Luigi

    Reviewed: 18 August 2025 · Stayed in August 2025

    Verified review

    Nothing to like if you can't get any sleep or time to relax.

    We noticed some heavy road work when we arrived on location infact the road was closed. Unfortunately we did booked for 2 nights with the intention to stay more if we liked the place....the first impression was ok so in the afternoon we notified the owner that leaves on location that we would extend for 2 more nights....his answer was let me know when you want to change room the one in the back is more quiet and I've got a booking for the 3rd night in your room....that night at 11.00 pm a VERY NOISY pump started just outside our room and stopped the day after at 7.00 am.....at 6.00 am I went out to speak to the workers that explained that is a daily job to pump the excess water into the sea....and this has been going on for 9 Months....that night out of desperation we tried to start the TV to cover the noise...the TV was not working...the morning after we tried to make some coffee and breakfast it was NOT gas in the bottle and the electric coffee machine was NOT working either....I've tried to message the owner on Whatsapp no answer, tried to call no answer is went to ring the door bell No answer.....finally at 9.30 after we went out for breakfast (having everything in the fridge) he was there. He was clearly very uncomfortable when he saw us and when I told him that we didn't get any sleep the answer was.... me neither....well you are obviously not a paying customer so it's not my problem....I told him that if he would have been more honest and told us straight away that that room was very exposed to that noise and offered the other one straight away we probably would have managed some sleep....when I pointed at him that TV coffee machine and gas wasn't working the answer was... not possible....at that point I've invited him to see with his own eyes....after that not even an apology the only offer from him was to move to the other room.....

    Property response:

    ahahah now i understand why Italian are a joke in the world, road work are advised in the website before you book, and from someone that state to "live on the street" you didn't even been able to read it, I told you that in case of rain the pumps will be on, I changed the coffee machine and the gas tank immediately after you told me, sure I was surprised about the coffee maker as was 1 week old. Second day I moved you to the next apartment where the noise was well lower and you confirmed it, as well as confirming the 2 more nights but then the next day you left the hotel as a rat, without even say a word or goodbye just left everything open and run away..neither a thief would has been so fast...as Italian I'm ashamed of your behavior and I sincerely hope that it was a coincidence, because if it's normal for you, it show a shameful face to the world...stay at home it's better.

    ahahah now i understand why Italian are a joke in the world, road work are advised in the website before you book, and from someone that state to "live on the street" you didn't even been able to read it, I told you that in case of rain the… Show more

    Sun Havens Apartments & Suites
    19 August 2025
  • See the property
  • Andoni

    Reviewed: 15 August 2025 · Stayed in August 2025

    Verified review
  • 7.0 Good
    Remko

    Reviewed: 8 August 2025 · Stayed in July 2025

    Verified review

    shower, beds are okay, spacious

    There was work on the street outside (next door) which was not mentioned very clear in the description

  • Alexandra

    Reviewed: 21 July 2025 · Stayed in July 2025

    Verified review

    Nice apartment on two levels Fully equipped kitchen Nice balcony Lovely and welcoming hosts

    Be aware that the stairs up to the bedroom are very steep

  • See the property
  • 7.0 Good
    Heather

    Reviewed: 8 July 2025 · Stayed in June 2025

    Verified review

    The host was friendly but had very strict hours regarding her availability, which ended promptly at 7 each evening.

    There was a generator next to the lodging that had to run most of the time we were there because of the flooding. It’s a wonderful location in terms of how close it is to the beach but that also makes it prone to flooding.

    Property response:

    we work 10 hours every day, from 9 am to 7 pm outside this time we are present for emergency. unfortunately due to the strike the roadwork were suspended for almost 2 month, the flooding is dependant to the pump station that will be built underground in 2 point of the island, at the moment therain flood and it's why they are doing those works.

    we work 10 hours every day, from 9 am to 7 pm outside this time we are present for emergency. unfortunately due to the strike the roadwork were suspended for almost 2 month, the flooding is dependant to the pump station that will be built u… Show more

    Sun Havens Apartments & Suites
    8 July 2025
  • 7.0 Good
    Kaitlyn

    Reviewed: 12 June 2025 · Stayed in June 2025

    Verified review

    Everything was great, the apartment was clean and had everything we needed

    The construction around the area can be very loud at times

  • Natalie

    Reviewed: 5 June 2025 · Stayed in May 2025

    Verified review

    A very comfortable, spacious apartment with great kitchen appliances. The owner was very friendly and helpful and even upgraded us to a lovely studio where we would be less impacted by the noise from the roadworks.

    The couches were a little uncomfortable but the bed was super comfy :)

  • See the property
  • Toby

    Reviewed: 25 May 2025 · Stayed in May 2025

    Verified review

    Sun Havens is an excellent location for budget travellers who want independence with large comfortable rooms, kitchen facilities, value for money and well positioned for the best bars, restaurants, supermarkets in the nearby streets. The Sea is one street away. Be warned that very loud roadworks are happening outside the building which can go on all night and will continue for a few months probably until November. If you are going to Bocas for partying or diving then it won't matter to you but if you want a peaceful retreat try another island or come back another year!

    Leaving Bocas!

  • Michael

    Reviewed: 15 May 2025 · Stayed in April 2025

    Verified review

    Very large apartment with nice sea view. Friendly staff.

    Had road works just outside but it's white noise so not that bad. Would be good to have a few more kitchen utensils.

  • Clifford

    Reviewed: 13 May 2025 · Stayed in May 2025

    Verified review

    My room was clean and quiet. Service was good and the location wasn't too far from downtown. here is a store (3R mall) a block away. Overall, a very nice stay.

    There was noise due to the city putting in new pipes and a sidewalk but that's not Sunhaven's fault and they only made noise during the day. They didn't have a microwave and you have to provide your own coffee.

  • See the property
  • Geishaa

    Reviewed: 1 May 2025 · Stayed in April 2025

    Verified review

    They are very nice people and the place is super clean! I truly recommend it

  • Alvaro

    Reviewed: 29 April 2025 · Stayed in April 2025

    Verified review

    The place is close to the city center The hosts were nice with us giving some recomendations

    We killed a lot of crucruches during our stay and see them in our bags was terrible. Also there is a huge construction righ in the door of the place, its not the fault of no-one of course, but would have been nice to be prevented as the noice was simply terrible from 6am till 19hs, and in the second night they turn on the machines a bit at 2am. Also an idea for the hosts would be to offer another room as the construction machines were just in our street window. Quite disappointed

    Property response:

    Wow what a great idea, dunno why i didn't think about it...sir, we lowered the price to 23$ per night per 2 person exactly because there are road work in front of the hotel, unfortunately the whole hotel was full and we couldn't move you to another apartment. We did offer you to cancel the reservation for free at your arrival but i bet you couldn't find anything for a similar price so you choosed to stay. We do clean every apartment every day and never found cockroach in that apartment, neither we found "bodies" in the apartment after you left, i wonder where you did found all those insect... maybe they were coming fron your bags.

    Wow what a great idea, dunno why i didn't think about it...sir, we lowered the price to 23$ per night per 2 person exactly because there are road work in front of the hotel, unfortunately the whole hotel was full and we couldn't mov… Show more

    Sun Havens Apartments & Suites
    30 April 2025
  • Claus

    Reviewed: 29 April 2025 · Stayed in March 2025

    Verified review

    Excellent place, definitely we would come back.

    Property response:

    thanks for your review! Hope to see you again

    Sun Havens Apartments & Suites
    30 April 2025
  • See the property
  • Maria

    Reviewed: 24 April 2025 · Stayed in April 2025

    Verified review

    The property for my and my family was great .

    Everything was good I slept listening to the rain.

  • Carlos

    Reviewed: 17 April 2025 · Stayed in April 2025

    Verified review
  • Luana

    Reviewed: 15 April 2025 · Stayed in March 2025

    Verified review

    Location was good (in town) and the room was spacious.

    Unfortunately, my experience was affected significantly by the construction noise from the road. Starting at 7AM every morning, trucks and tractors were operating, which made it nearly impossible to enjoy a peaceful stay or get a good night's sleep. While I understand that maintenance work is sometimes necessary, I believe the hotel should have better communicated this issue in advance or provided guests with accommodations to minimize the disturbance.

    Property response:

    How we could provide accomodations to minimize the noise of road works done by the state itself? we cannot move the hotel... Those were not "maintenance works" by the hotel, those are a full renovation of the sewage system of the whole town, it's impossible to reduce the noise, we already got to move the start of working from 5 am to 7 am which as been a great imporvement.

    How we could provide accomodations to minimize the noise of road works done by the state itself? we cannot move the hotel... Those were not "maintenance works" by the hotel, those are a full renovation of the sewage system of the … Show more

    Sun Havens Apartments & Suites
    17 April 2025
  • See the property
  • Steven

    Reviewed: 12 April 2025 · Stayed in April 2025

    Verified review

    Two rooms

    Hot/cold water in shower could not be adjusted properly without being scalded. House cleaning was not a daily task. Noise of outside construction.

    Property response:

    what a joke.... you are the worst kind of guest ever... booked a week and at the arrival asked to cancel to pay less, you claimed to have 2 additional weeks during the Easter holidays and when we told you that unfortunately the hotel was already full you started complaining about everything, after 5 minutes from check in you complained that the apartment was not the one booked and we had to show you your reservation because you didn't even know what you had chosen yourself... the apartment was cleaned daily, even if you probably didn't even realize... did you think that the garbage would magically disappear? I strongly advise you to choose your travel destination more carefully, and to check better what you book, but above all if you want to stay for 3 weeks in a place BOOK THE WHOLE STAY instead of looking for every way to cheat the system and then complain if you don't succeed.

    what a joke.... you are the worst kind of guest ever... booked a week and at the arrival asked to cancel to pay less, you claimed to have 2 additional weeks during the Easter holidays and when we told you that unfortunately the hotel was al… Show more

    Sun Havens Apartments & Suites
    12 April 2025
  • 7.0 Good
    Danielle

    Reviewed: 1 April 2025 · Stayed in March 2025

    Verified review

    Very spacious, nice hot shower, A/C, private entrance, no loud bars in the surrounding area, easy check-in (possible late check-in) was amazing for 2 people and would even be great for up to 4 people

    At night there were a lot of bugs in the room, we were woken up by construction noises every day, even sunday. It seemed like it would be seperate apartments but it was like a hotel with big rooms, so we could hear our neighbors A bit too expensive for what it was, but still very enjoyable and comfortable!

  • Michael

    Reviewed: 30 March 2025 · Stayed in March 2025

    Verified review

    Excellent location and good value of money. Would definitely book again when we come back

  • See the property
  • Patrick

    Reviewed: 30 March 2025 · Stayed in February 2025

    Verified review

    Close to shopping, dining, Main Street and Airport.

    Not enough dishes, sheets or other supplies. The bathroom was dirty and the toilet tap broke. Mold and mildew on all surfaces.

    Property response:

    To be honest each apartment is provided with 2 sets of plates for the maximum number of occupants, as well as cups, glasses and a place settings. Each bed has fitted sheets and a top sheet and if necessary you can ask for blankets (honestly with a tropical climate we don't see the need for it). Furthermore, since you were 2 people in an apartment for 4 we are sure that you had everything you needed contrary to what is written in your review... Regarding the mold, actually in a corner of the wall we identified a strip of mold that was promptly eliminated with the appropriate disinfectants. (certainly not thanks to you since you waited more than 1 month to publish your review, and obviously you left the structure without mentioning any of these facts). It would have been better and more correct to immediately inform us of the problem also because, in this case, we would have moved you to a different apartment and you would have had a better stay.

    To be honest each apartment is provided with 2 sets of plates for the maximum number of occupants, as well as cups, glasses and a place settings. Each bed has fitted sheets and a top sheet and if necessary you can ask for blankets (honestly… Show more

    Sun Havens Apartments & Suites
    31 March 2025
  • Simon

    Reviewed: 20 March 2025 · Stayed in March 2025

    Verified review

    From our room we could see the sea between the buildings. The room was very big.

    The bathroom is very small. Everything works but it feels like everything is fixed the cheapest way. Needs a lot of TLC. Looks like I was charged more by the property and working with booking.com to get the refund.

    Property response:

    the apartment is exactly as reported by the photos and the description... maybe make a better choice next time and read the information. The payment is correct, again listening the explainations and what the staff tell you may help you saving time and effort...

    the apartment is exactly as reported by the photos and the description... maybe make a better choice next time and read the information. The payment is correct, again listening the explainations and what the staff tell you may help you savi… Show more

    Sun Havens Apartments & Suites
    20 March 2025
  • Erika

    Reviewed: 18 March 2025 · Stayed in January 2025

    Verified review

    Always an excellent, comfortable stay. Also a tip for those who want to cook in the apartment - 3R mall sells tiny packages of salt for something like $0.25, more than enough for 5 days of cooking, plus you don't have to buy a huge bag of salt. Also they sell tiny bottles of cooking oil for $0.95 and individual servings of coffee.

  • See the property
  • Stanislav

    Reviewed: 18 March 2025 · Stayed in March 2025

    Verified review
  • Showing 1 - 25

Loading

Guests also reviewed these properties:

The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

Loading...