Reviews of The Westin Playa Bonita Panama 4 stars

Everything was great. A bit difficult getting to/from downtown as the hotel is far from both the airport and downtown. I knew I wanted a beach setting so that was grand. The hotel is extremely well managed!

Good

Na

Food was ok.

DO NOT BOOK this hotel.. PLEASE.. Nightmare Graduation Celebration at the Westin Playa Bonita I normally dont write reviews,  but felt the need to warn those who are planning to stay here.  My recent stay at the Westin Playa Bonita in Panama City for a graduation celebration turned into an absolute headache. This hotel should be ashamed of its poor service and subpar facilities. First off, the room was a huge letdown with no mini bar, which is almost unheard of in a hotel like this. To add insult to injury, there was a complete lack of a hot tub, it was a bath tub with a ring around it, making it impossible to enjoy after our long days. The shower walls were disgusting and were not cleaned properly. There was coming structure being done at the hotel which woke us up with loud banging at 7:30am in the morning. No rest was recieved that morning. We tried to communicate with the hotel staff and they were not much help; however,  there were a couple of staff members that were really nice, but spoke broke ln English. If you are expecting a beautiful ocean view, think again..The **ocean view** was next to nonexistent, with **receding water** making the beach experience feel like a cruel joke. I felt utterly ripped off as the hotel was overpriced for everything we received. We paid for breakfast, which was unavailable at times, throwing our plans into disarray. Access to the executive lounge was very limited, and the pool closed ridiculously early, ruining our chance to unwind at night and enjoy fun with my family & friends. On top of that, the lack of bilingual staffmade every interaction a frustrating challenge. I was overcharged for various services, and when I ordered room service, it took over an hour to arrive. When it finally did, we were met with trash left in our room – how could they let this slide? The hotel even had the audacity to charge us a staggering $250 just for taking photos with a standard camera. Absolutely ridiculous!

Lobby area is ok

Rooms are old and run down to some extent. Beach is lousy. Rocks in the sand and very ugly water. Not worthwhile. Also the location is far from the city and traffic is awful. We actually left early and checked into a truly luxurious hotel.

Hotel had construction going on the entire week. After complaining, they moved us to another room which also was directly below unit w/ construction. Hotel promised to refund a night, then never did it

Beautiful. Clean great food

Got charged twice for the dinner. The card didnt work for the first time, they tried several times with different terminals. Didnt get refund.

The resort is huge but a bit outdated. The hotel came up with a lot of events planned to entertain guests. The staff are nice and what I have noticed is most staff speak English compared to the hotels in the city. I also love that they are pet friendly

During peak hours, I had a difficult time ordering room service. I cannot even get through the line, it just kept on ringing. I had to wait until much later to place an order. I also didn't like that restaurants are closed most of the time during my stay. Only a few are open, but some are not. And there are no clear signages on the restaurant doors on their operating hours. The mini bar in the room is empty. So if you want something from the mini bar, you have to call the staff. Which again is not so convenient. Also basics such as dental set, robes, slippers are not available in the room. You have to ask for those specifically.

Very comfortable, the hotel is beautiful, good location, staff is very kind, food was great

Some things are too overpriced there so if you don’t buy the full package, you will have to pay a lot extra. And also, you should have more diversity in the activities of the night, to make the stay even cooler.

Beautiful views and facilities-pools were fabulous. Beach walks were lovely with lifeguards very vigilant. Restaurant staff sang happy birthday and made a huge effort for my husbands birthday dinner celebration. They were amazing at the steak House restaurant. The Spa had balloons from floor to ceiling for couples massage which was breath taking and very special experience.

Booked a suite for my husbands 50th and requested surprise upon arrival which I paid 234 USD for entailing 6 balloons, bottle of sparking wine, strawberry dipped in chocolate with customised birthday greeting on plate; also there were rose petals placed on bed in shape of 50. However housecleaning took away all the rose petals leaving the room bare on his actual birthday. We were only there for 2 nights. Our room was not replenished with water or other usual supplies which was also quite disappointing. Food at the resort was limited and not in line with other Westin Resorts I have been to. My lobster dish had one piece of undercooked lobster tail which again was quite alarming. Otherwise dish was excellent. Sauna in spa was out of service-facilities in Spa were quite restricted given size of the Spa. For some unknown reason our bed was very damp on the first night-not sure if it's because the air con was so cold and high humidity or just damp bed-have never experienced this before.