The room wasspacious, comfortable, and kept clean with excellent maid service. The kitchen equipment, cookware, and dishware were adequate. The appliances worked with the exception of the refrigerator, which had to be replaced. Overall, I enjoyed my stay and would stay again.

Stayed in April 2025

Everything was good. I have no complaints.

Stayed in April 2025

TVs weren’t always connected to cable so couldn’t use one of them.

Location, great staff, yummy Panamanian breakfast, amenities

Stayed in March 2025

More choices on the menu of the restaurant

We only stayed 3 nights. Nice hotel very comfortable friendly peolple working at the hotel, close to some stores where we could buy what we needed. We did like your breakfast, excellent.

Stayed in January 2025

Upon our arrival, the problems started. They couldn't find our reservation made through booking. The two girls at the reception came unconnected with hotel reservations. We gave them the reservation code and they couldn't find the reservation or provide a solution. One said she spoke English but only she understood what she was saying. The other girl named Tamala treated us with arrogance as if we went to stay at her house after an hour and since there was no solution, I asked to see the hotel manager. A polite gentleman came and after asking for our reservation code, he provided a solution in five minutes. Tamala didn't greet us once in the 8 days we stayed there and looked at us with a frown. Unfortunately, the girl is not a hotel receptionist. She deprived you of all 5 stars from my review. All the other staff, although they didn't know English, were very friendly and helpful.

The rooms is very big

Stayed in November 2024

Every thing was great

Nice

Stayed in November 2024

Breakfast options were good.

Stayed in September 2024

More vegetarian dishes would have been appreciated. Labeling the foods in Spanish and English would be great.

Stayed in September 2024

Some areas had an old musty scent. Some stains were visible on a few loungs chairs close to the gym.

The apartment style hotel with living area, kitchen, and washer and dryer options. That gave the place a home feel and this just what I needed. I also had a wonderful view of the mountains and city streets over at tower 2.

Stayed in July 2024

Re: Bonus Question: For the price I paid, it exceeded the expectations that I had when I booked. This hotel is a great and affordable place to stay!

Stayed in June 2024

The green paint

The staff

Stayed in May 2024

Room was spacious. Staff was wonderful.

Stayed in May 2024

I don't eat eggs so the breakfasts were a little challenging, not the greatest but the simple things they did right, but when in Panamá do as the Panamanians do, so there was liver, sausages, chicken stew and just more hardier food than I'm used to early in the morning. The rooms could use outlets both electric and UBS near the beds.

Torres de Alba is centrally located, we were able to walk to many restaurants like Oldies right on the corner, Puntarenas a couple blocks up, and El Trapiche my fave, and Gut up the street from El Trapiche for some really good ice cream. My mom had a medical event while we were there and the staff sprung into action, apologies because I don't remember everyone's name but Elisa, Cesar and another young woman who translated were AMAZING, they had a driver take us to the hospital and just available every step of the way. You can catch a cab or Uber right out front but Elisa matched us with drivers based on our needs, Gustavo took us on a great walking tour through Casco Antiguo. The rooms in the new tower are like suites and right up the street is a row of souvenir shops, there's a Casino across the street. And the electric shades really afforded you privacy and made sleeping great. Huge showers. I really enjoyed my stay, they will treat you como la familia a Torres de Alba!

Stayed in May 2024

The A/C in the bedroom wasn’t working properly and some guests smoked dope. Once you walked into the hallway or stepped out of the elevator smell was overwhelming.

The location and the food was good

Stayed in April 2024

No wash cloth, the breakfast wasn’t on time

Clean, close to a lot of restaurants, the staff

Stayed in March 2024

Staff was definitely below par. Poor customer service.

Spacious and well located.

Stayed in January 2024

The breakfast and mold in the bathroom.

The breakfast was okay but not very good as described. The staff was excellent !!!

Stayed in January 2024

Breakfast was good. Staff was great even though we didn't speak Spanish.

Stayed in October 2023

The breakfast was excellent The location was great

Stayed in November 2023

Walking distance to mall, restaurant. The room is like regular apt with all the facilities

Stayed in November 2023

Nothing

Outstanding customer service!

Stayed in November 2023

The breakfast was great, but BACON was missing

Stayed in September 2023

Suite size, location, staff

Stayed in July 2023

The rooms were set up like your own apartment. Free breakfast, restaurant inside, near grocery stores and others,staff was excellent and friendly. Manager was nice and willing to accommodate .

Stayed in August 2023