Reviews of KACLLA, The Healing Dog Hostel
Calle Porta 461, Miraflores, lima 18 Lima, Peru
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Reviewed: 31 August 2025 · Stayed in June 2025
Verified reviewEverything. The staff was great. I loved the dog Rao. Exceptional eclectic selection of music.
Nothing. This was a great place to stay in Lima.
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewI would say that the staff was exceptional, friendly, helpful, and kind. The homemade bread for breakfast was delicious! If you like hostels, this is one of the best that I have found.
I believe what I wrote above.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe breakfast was pleasant, if a bit small. The bed was comfortable and it felt very secure. Well-placed to explore Miraflores and a safe walk to the waterfront.
We found the wait for breakfast (up to 25 minutes one day) and the lack of seating for eating a bit inconvenient. The wifi was a bit patchy in our room as we were between two routers. The dorm was a bit smelly, but that’s more of an issue with guests - it always smelled like alcohol and cigarettes and there was not much ventilation. The velcro on my privacy curtain was holding on for dear life and often fell off. Trying to get the plugs for the bed lamps to stay in was a constant struggle. We tried to organise an airport shuttle using the company that they promote at the front desk; it never arrived, as it had been booked for the day before by the staff member, despite us asking for it to be tomorrow. We were then informed, rather bluntly, that it was our responsibility to confirm the information about the reservation on the WhatsApp message from the company, which we had never received. Not so much as a sorry or any accountability, just a suggestion to take a taxi.
Tristán, We sincerely regret what happened on your last day with the transfer to the airport. Beyond the situation itself, we especially regret that our apologies are coming so late. On behalf of the entire Kaclla Hostel team, we want you to know how truly sorry we are. As you mentioned in your comment, there are days when the number of guests exceeds our expectations, and unfortunately, things don’t go as smoothly as we would like. We’re only human, and although we always strive to give our best, we do make mistakes. That doesn’t take away from the fact that we owe you a sincere apology. Breakfast is one of our greatest prides, and we love preparing it specially for each guest. However, on busy days — especially when we have group reservations, as was the case during your stay — we inform guests in advance that there may be some delays. We also appreciate your feedback regarding the power outlets and Wi-Fi; we’ve already taken steps to address these issues. We wish you the very best on the rest of your journey!
Tristán, We sincerely regret what happened on your last day with the transfer to the airport. Beyond the situation itself, we especially regret that our apologies are coming so late. On behalf of the entire Kaclla Hostel team, we want you … Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewa pretty house and interior, clean, great location in Miraflores
felt unwelcome from the moment I arrived until I left, if I wanted to stay with my nagging old aunt I could for free, limited access to anything, pretty but tiny breakfast, beds and bathrooms like in military barracks
Your comment comes across as disrespectful, and particularly unacceptable is the way you referred to a member of our staff. We find it completely out of line and intolerable. Furthermore, saying that “everything has limited access” is an exaggerated and ill-intentioned remark. You checked in just before the front desk closed, and even so, you were allowed to use the yoga room after 10 PM so you could stretch and relax. The second time you wanted to use it, the receptionist simply explained the usage guidelines, which are necessary to keep the space clean and organized. This room is not only used by guests but also serves as a space for therapies. Regarding the dorm, yes — sharing a room with several people can indeed feel a bit like a barracks. That’s part of the hostel experience, and it’s clearly stated when making a reservation. As for the breakfast, we offer a fair, complete, and energizing option: one hot drink, a natural juice, a bowl of fruit with granola and yogurt, and two pieces of bread with peanut butter and jam. In our opinion — and in the opinion of many travelers around the world — this is more than enough to start the day well. We want to make it clear that it’s not our usual style to respond in this tone. However, we are clearly upset by the lack of respect shown toward the people who work here — people who give their best every day to provide a good experience for all our guests.
Your comment comes across as disrespectful, and particularly unacceptable is the way you referred to a member of our staff. We find it completely out of line and intolerable. Furthermore, saying that “everything has limited access” is an e… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewThe property is attractive and the location is very good. The dog is cute and the staff very kind.
The shared bathrooms are between ALL rooms not just one between a few rooms. We were on the second floor so using the bathroom at night was annoying and cold. In the morning people eating breakfast all stare at you as you walk to the bathroom. Also you can see into the men’s showers from the stairs. The bed was hard. The windows don’t lock so the rooms are insecure. You can hear everyone through the night especially people coming in at 2/3am drunk. There was no soap in the ladies for 2 days.
Reviewed: 2 August 2025 · Stayed in May 2025
Verified reviewThe location was okay.
The bathrooms aren't very good and aren't even close to the rooms. Breakfast is basic; if you want eggs, for example, you have to pay extra. Sometimes, the dog that roams the same areas as the guests growls and barks, which creates a feeling of insecurity because you don't know if the animal might bite or attack. It's not a pleasant or comfortable situation.
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in June 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewThe location is perfect and the staff is very nice. They are very simpatic
The shower room doesn't have individual cabins to change clothes. You need to do it outside the curtains or in the wet area of the shower.
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewVery relaxed vibe, nice people, great breakfast
All good
Dear Lisa, We’re so happy to hear that your trip started off on the right foot with us! It was lovely having you at KACLLA, and we’re glad you enjoyed the relaxed vibe, the people, and our breakfast. Wishing you many more great moments on your journey! Warm hugs from all of us 🐾
Dear Lisa, We’re so happy to hear that your trip started off on the right foot with us! It was lovely having you at KACLLA, and we’re glad you enjoyed the relaxed vibe, the people, and our breakfast. Wishing you many more great moments on y… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewThe room was comfortable with a lovely bed. The staff were very nice and even made us a coffee when we checked out an hour earlier than needed for our 6am pick up!
The toilets were downstairs and you had to walk past people having breakfast/coffee to use toilets and showers!
Reviewed: 15 July 2025 · Stayed in June 2025
Verified reviewGood quiet location. Comfortable beds, nice kitchen, excellent music playlist and lovely yoga room.
Staff were not super friendly/helpful, 4 bed dorm is right by the kitchen and bathroom so loud in the mornings. Dog isn't super friendly and barked/lunged at some male guests.
Reviewed: 11 July 2025 · Stayed in June 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in June 2025
Verified reviewIt's a friendly place to arrive in peru. There is a shared kitchen. Toilets and showers are shared. The style of the bunk beds are very snug and comfy, they have curtains and their own lamp.
I'd prefer unsuite, however it's within an old courtyard setting, so doubt there's room
Dear Alice, Thank you so much for your kind words! We're really happy to know you felt welcome upon arriving in Peru — that’s exactly the feeling we hope to give. It’s great to hear you liked the cozy bunk beds and the shared spaces. We understand that having an ensuite is sometimes preferable, and you're right — our charming old courtyard layout does limit some things, but it’s also part of what makes KACLLA unique. We hope to see you again if you ever come back to Lima. Safe travels! Warm hugs from the whole KACLLA team 🐾
Dear Alice, Thank you so much for your kind words! We're really happy to know you felt welcome upon arriving in Peru — that’s exactly the feeling we hope to give. It’s great to hear you liked the cozy bunk beds and the shared spaces. We… Show more
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewThe breakfast was very tasty.
It was great.
Dear Ian, Thank you so much! We’re really happy to hear you enjoyed the breakfast — we always try to make it a nice start to the day. It was great having you with us! Warm hugs from all of us at KACLLA 🐾
Reviewed: 3 July 2025 · Stayed in May 2025
Verified reviewNice vibe. Close to some good restaurants.
Miraflores just isn't my scene; I preferred Barranco.
Dear Ian, Thanks for your kind words! We're happy you enjoyed the vibe and the nearby restaurants. And yes, Barranco definitely has its own special charm — we’re glad you got to explore and find your spot in Lima. Wishing you great adventures ahead!
Dear Ian, Thanks for your kind words! We're happy you enjoyed the vibe and the nearby restaurants. And yes, Barranco definitely has its own special charm — we’re glad you got to explore and find your spot in Lima. Wishing you great adve… Show more
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewGreat location. Clean room. Only stayed for a short night but friendly staff !
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewGreat hostel, with great breakfast, clean amenities and confortable beds. Would fully recommend it !
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewLovely staff, delicious breakfast, excellent space where I immediatly felt at home - able to chill on my own or meet people and have conversations. Excellent. Couldn't possibly have been better. Excellent location too - the corner shop just 30 seconds away has everything you could want, and the main person working there was extremely kind and we ended up having many conversations each time I went there.
Nothing - everything was perfect.
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewWe had a two bunk bed dorm room the beds have curtains so are very cosy and private. Lovely breakfasts. I will stay again
Not en suite
Dear Alice, Thank you so much for your kind words! We’re really happy to hear that you enjoyed the privacy of the dorm with curtains and our breakfast spread. It means a lot to us that you felt cozy and well taken care of. We'll be more than happy to welcome you back anytime! Warm hugs from all of us (and the dog too!) 🐾
Dear Alice, Thank you so much for your kind words! We’re really happy to hear that you enjoyed the privacy of the dorm with curtains and our breakfast spread. It means a lot to us that you felt cozy and well taken care of. We'll be more… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewGreat location and unique building.
The mattress and pillow could be more comfortable.
Dear Aurelia, Thank you so much for your kind words! We're really happy to know that our location and the charm of the building made your stay in Lima special. We’ll definitely take note of your comment about the mattress and pillow — your comfort matters to us and we're always looking to improve. Warm hugs from all of us (and the healing dog too)!
Dear Aurelia, Thank you so much for your kind words! We're really happy to know that our location and the charm of the building made your stay in Lima special. We’ll definitely take note of your comment about the mattress and pillow — y… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified review