The staff here are truly exceptional. Their warmth and helpfulness was world-class. This was our favorite hotel experience throughout our 55 days in Peru!

Stayed in August 2025

Nothing

Great location and atmosphere.

Stayed in July 2025

It’s a bit dated for the price you pay, plus the rooms are a bit too small.

Beautiful hotel, lovely building and great location right in the city centre close to all the main attractions. Buffet breakfast is of very good quality and they staff are very attentive.

Stayed in August 2025

Locación and the staff

Stayed in June 2025

I loved everything

Loved the layout , the ambience . Quiet colonial setting

Stayed in July 2025

N/A

N/A

Stayed in June 2025

Well located, the rooms were clean and beautiful, the middle roon ( lobby) was very nice.

Stayed in June 2025

Street noise at night. Bring ear plugs. No air con in rooms.

Wonderful location. Easy walk to many shops, restaurants and attractions. Beautiful hotel.

Stayed in May 2025

Breakfast was good but overpriced

Stayed in April 2025

I'm glad we weren't in the newer part of the hotel, which looked institutional based on the hallway.

My room in the historical section was great! Loved the courtyard.

Stayed in April 2025

Reception area and restaurant is gorgeous setting. Location is great, very central, staff lovely.

Stayed in March 2025

Hotel Novotel in Cuzco, Peru, is a perfect blend of historic charm and modern convenience. Its central location allows guests to easily walk to many of Cuzco's top attractions, making it an ideal choice for exploring the city. The historic architecture of the hotel adds a unique touch to the stay, offering an authentic and memorable experience. The breakfast is a standout feature, offering a wide variety of delicious options. Guests can enjoy a buffet filled with flavorful items, as well as custom-made eggs and omelets prepared to perfection. The quality and range of choices ensure that every morning starts on a high note. The dining area provides a welcoming atmosphere, enhancing the overall experience. The rooms are exceptionally clean, comfortable, and well-maintained. They are designed to provide a relaxing retreat after a day of sightseeing. Guests can rest assured knowing that the rooms offer both modern amenities and thoughtful attention to detail, ensuring comfort throughout their stay. The staff at Hotel Novotel truly make a lasting impression. They are warm, friendly, and always ready to assist with a smile. Their dedication to exceptional service is evident in the way they go above and beyond to ensure every guest feels valued. Thanks to the combination of location, comfort, and outstanding hospitality, I would definitely stay at this hotel again if visiting Cuzco and highly recommend it to anyone visiting Cuzco.

Stayed in February 2025

The staff are very friendly and helpful. The breakfast is very good. The fruit is in season and delicious. The room was very clean. We rested well as the altitude took an adjustment of a few days.

Stayed in March 2025

Beautiful property.

Stayed in February 2025

The bathrooms tub were too high a little uncomfortable and not safe for my mother in law.

Perfect location. Beautiful building.

Stayed in January 2025

The quality of the rooms varies greatly, even within the same price range.

The staff was beyond friendly and helpful, the hotel is beautiful and the food delicious.

Stayed in December 2024

Nothing was a great hotel and beautifully maintained

The Novotel staff were amazing from the moment I stepped in, we had to book accommodation for that night due to issues with our previous accommodation. They got us into our room early at 9am while we enjoyed the amazing buffet breakfast, where again the staff were attentive. Every time we walked in and out of the hotel we were greeted with a smile and hello. We felt extremely safe here and wish we could’ve stayed a few more nights!

Stayed in January 2025

Heater made the room a bit too dry

Nice lobby area, water fountain refill, amazing room, EXCELLENT customer service

Stayed in January 2025

No complaints at all!

Loved the open area where I could run into other friends. It was a lovely area to just hang around, and the staff were excellent!

Stayed in December 2024

Very uncomfortable beds, not enough outlets in the rooms

Beautiful, great location, nice staff

Stayed in November 2024

Staff was helpful when our plans changed. Food at restaurant was delicious with excellent service from the waiter. His recommendation of food was wonderful.

Stayed in November 2024

Close to the shops. Nice lobby

Stayed in October 2024

Nothing

Very central and easy to access. The staff were amazingly helpful throughout. I arrived on a very early flight and they were able to get me checked in into my room hours before scheduled time.

Stayed in October 2024

For the price we paid I think breakfast should have been included.

Great location in the centre of Cusco. The room was big, clean, had double glazing and black-out curtains which made it very comfortable. The breakfast was great (at additional cost). There's a friendly lady with a baby alpaca that comes in the morning and you can take pictures at your ease for a tip, which was nice.

Stayed in September 2024