Reviews of Novotel Cusco 4 stars
San Agustin, 239, Cusco City Centre, 00 Cusco, Peru
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Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewBeautiful spaces
Only personal of restaurants was nice
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewLocation and cleanliness.
There’s really nothing I didn’t like.
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juan Tapia Laguna Gerente General Novotel Cusco
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewThe staff here are truly exceptional. Their warmth and helpfulness was world-class. This was our favorite hotel experience throughout our 55 days in Peru!
Dear Paul David, We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Tapia Laguna Gerente General Novotel Cusco
Dear Paul David, We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as a… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewGreat location and atmosphere.
Nothing
Dear Mica, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juan Tapia Laguna Gerente General Novotel Cusco
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewBeautiful hotel, lovely building and great location right in the city centre close to all the main attractions. Buffet breakfast is of very good quality and they staff are very attentive.
It’s a bit dated for the price you pay, plus the rooms are a bit too small.
Dear Eguskine, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Juan Tapia Laguna Gerente General Novotel Cusco
Dear Eguskine, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it&… Show more
Reviewed: 3 August 2025 · Stayed in June 2025
Verified reviewLocación and the staff
Dear Carla, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juan Tapia Laguna Gerente General Novotel Cusco
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewLoved the layout , the ambience . Quiet colonial setting
I loved everything
Dear Gilberto, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juan Tapia Laguna Gerente General Novotel Cusco
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in June 2025
Verified reviewThe staff really did everything to help us feel comfortable with our little ones, loved getting a massage at the spa after a full day of hiking.
The center of the hotel is the lobby/restaurant, our room was on the first floor facing the lobby and we had to close the windows so people would not see us/to shut down the noise from diners. If you are claustrophobic, not the right place
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Juan Tapia Laguna Gerente General Novotel Cusco
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it'… Show more
Reviewed: 20 July 2025 · Stayed in May 2025
Verified reviewReviewed: 12 July 2025 · Stayed in June 2025
Verified reviewN/A
N/A
Dear Monika, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juan Tapia Laguna Gerente General Novotel Cusco
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewWell located, the rooms were clean and beautiful, the middle roon ( lobby) was very nice.
Dear Martine, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juan Tapia Laguna Gerente General Novotel Cusco
Reviewed: 21 June 2025 · Stayed in May 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in May 2025
Verified reviewReviewed: 3 June 2025 · Stayed in May 2025
Verified reviewWonderful location. Easy walk to many shops, restaurants and attractions. Beautiful hotel.
Street noise at night. Bring ear plugs. No air con in rooms.
Dear Kerry, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Juan Tapia Laguna Gerente General Novotel Cusco
Dear Kerry, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it'… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewDear Nileshkumar, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juan Tapia Laguna Gerente General Novotel Cusco