Reviews of Dragonfly Hostels Cusco
Calle Siete Cuartones 245, Cusco City Centre, Cusco, Peru
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Reviewed: 5 September 2025 · Stayed in August 2025
Verified reviewThey serve good food and nice staff
If the room is close to common areas, it can get noisy if people don’t respect the silent hours
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewNice staff Free tea Excellent location Clean room
Toilet, shower and sink were not always clean The room was cold (there are available blankets but we needed 3)
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewThe location was good and the bed was very comfortable. The shower was hot.
Unfortunately I was very disappointed with the reaction of the staff. When we checked out I informed them that at 5:30am someone was at our food putting a key in the lock for a few minutes trying to enter. My husband got up and saw this person go to the next room and do the same. They then returned to reception. I just wanted staff to know as there are many solo travellers and if I had been alone this would have frightened me. When I told the guy working on reception he smirked and gave a small laugh and said ok. While I understand he couldn’t do anything about this in hindsight I felt for the safety of the guests he should have been more reassuring and maybe looked into this situation and spoke with whoever it had been.
Dear Sinead, thank you for taking your time to write this review We are glad to know that you found our facilities very comfortable and we're truly sorry for the situation you experienced and understand how unsettling it must have been. We appreciate that you brought it to our attention at check-out. Unfortunately, the receptionist was not aware of the incident at the time and did not respond as he should have. We've spoken with the team to reinforce our protocols and ensure a more appropriate and empathetic response in the future. Guest safety is always a top priority for us. Thank you for your feedback it helps us improve. We hope to see you again soon.
Dear Sinead, thank you for taking your time to write this review We are glad to know that you found our facilities very comfortable and we're truly sorry for the situation you experienced and understand how unsettling it must have been… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewGood location, good people, good food, small& cozy
Dear Fabien, thank you so much for taking the time to write this review. We're so glad to hear you enjoyed the location, the atmosphere, the food, and the warmth of the place. We're also glad you found the hostel to be a welcoming place. We look forward to welcoming you back with open arms!
Dear Fabien, thank you so much for taking the time to write this review. We're so glad to hear you enjoyed the location, the atmosphere, the food, and the warmth of the place. We're also glad you found the hostel to be a welcoming p… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewStayed for a simple night after coming back from Machu Picchu, arrived late, staff super friendly both in the evening & the morning - showers good, rooms decent enough. No complains
Dear Sam, thank you so much for your comment. We're glad to know that after a great adventure in Machu Picchu, you were able to rest well at the hostel. It's great to know that you felt well taken care of by our team, both at night and in the morning, and that the showers and rooms met your expectations. Thank you for choosing us, even if it was just for one night! We hope we can welcome you back for longer on your next visit.
Dear Sam, thank you so much for your comment. We're glad to know that after a great adventure in Machu Picchu, you were able to rest well at the hostel. It's great to know that you felt well taken care of by our team, both at night… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewVery clean & comfy. Showers were amazing!
People can smoke in the common area… so not very nice to relax there.
Dear Connor, Thank you so much for your comment! We are glad to hear that you found the place clean and comfortable, and that you especially enjoyed the showers. We are glad you noted that! Regarding the smoke in the common areas, we really appreciate your comment. We are evaluating ways to improve it so all guests can relax comfortably and without discomfort. We look forward to welcoming you again and hoping your next experience is even better.
Dear Connor, Thank you so much for your comment! We are glad to hear that you found the place clean and comfortable, and that you especially enjoyed the showers. We are glad you noted that! Regarding the smoke in the common areas, we reall… Show more
Reviewed: 12 June 2025 · Stayed in May 2025
Verified reviewIt's a nice hostel, our double room was really nice and comfortable. The staff were great too.
One certain nationality that everyone dislikes was there in their numbers...
Dear James, Thank you for taking the time to share your experience with us! We're glad to know you enjoyed your room and that our team contributed to making your stay enjoyable. It's always a pleasure to receive such kind comments about the comfort and the staff's hospitality. Regarding your final comment, at our hostel we promote respect and harmony among all travelers, regardless of their nationality or culture. We always strive to ensure the environment is inclusive, calm, and welcoming for everyone. We hope to have the pleasure of welcoming you again!
Dear James, Thank you for taking the time to share your experience with us! We're glad to know you enjoyed your room and that our team contributed to making your stay enjoyable. It's always a pleasure to receive such kind comments a… Show more
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewNice location, comfortable beds and you can arrange trips with the agency in the hostel
Bathrooms are very small, there is no place to leave your clothes
Dear Maria, Thank you for sharing your experience with us! We're glad to know you enjoyed our location, comfortable beds, and the ability to organize trips directly from our hostel. We love helping our guests get the most out of their experience! We also appreciate your feedback. We're taking all of this into account to continually improve our facilities and provide an ever-more comfortable stay. We hope to see you again soon!
Dear Maria, Thank you for sharing your experience with us! We're glad to know you enjoyed our location, comfortable beds, and the ability to organize trips directly from our hostel. We love helping our guests get the most out of their e… Show more
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 22 May 2025 · Stayed in May 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewReviewed: 6 May 2025 · Stayed in April 2025
Verified reviewGreat location, clean, great value, comfortable common area.
Shared bathrooms were very small and didn’t offer much privacy for shower stalls. Also don’t have any towels or paper towels to dry your hands in the washroom.
Dear Michelle, thank you for your review! We're glad to know you appreciated our location, cleanliness, and value for money. We also appreciate your comments about the shared bathrooms; we understand how important it is to have comfortable, well-equipped spaces. Once again thank you for helping us continue to improve. We look forward to welcoming you again!
Dear Michelle, thank you for your review! We're glad to know you appreciated our location, cleanliness, and value for money. We also appreciate your comments about the shared bathrooms; we understand how important it is to have comforta… Show more
Reviewed: 3 May 2025 · Stayed in April 2025
Verified reviewI liked that the staff was really helpful and responsive. The location is central.
The urinal beside the showers in first floor is honestly disgusting.
Dear Yasmeen, thank you for sharing your experience. We're glad to hear you found our staff helpful and appreciated the central location. We are very sorry about the impression you had about the first-floor bathroom. Comments like this help us identify areas where we can improve both the functionality and the atmosphere. Thank you again for your feedback, we hope to see you again!
Dear Yasmeen, thank you for sharing your experience. We're glad to hear you found our staff helpful and appreciated the central location. We are very sorry about the impression you had about the first-floor bathroom. Comments like this … Show more
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewThe facilities location staff and people are great
Dear Omer, Thank you so much for your comment! We are so glad to know you enjoyed the facilities, the location, and especially the hospitality of our team and the overall atmosphere. It's a pleasure to know your experience was so positive. We hope to welcome you again soon!
Dear Omer, Thank you so much for your comment! We are so glad to know you enjoyed the facilities, the location, and especially the hospitality of our team and the overall atmosphere. It's a pleasure to know your experience was so positi… Show more
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewI like the location and the staff were very friendly and responsive :) the bed was clean and comfortable
The shower was not hot
Dear Yasmeen, thank you for taking the time to leave us your review! We're glad to know you enjoyed the location, the service of our staff, and the comfort of the bed. We work hard to make sure every guest feels at ease. Thank you for choosing us, and see you next time!
Dear Yasmeen, thank you for taking the time to leave us your review! We're glad to know you enjoyed the location, the service of our staff, and the comfort of the bed. We work hard to make sure every guest feels at ease. Thank you for … Show more
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewClean bathrooms, comfortable beds. I slept well there
WiFi very poor Smoking was allowed in common area and it smelled like smoke everywhere
Dear Zuzanna, Thank you for sharing your experience with us. We're glad to know you found the beds comfortable, the facilities clean, and that you had a good night's sleep. We apologize for the inconvenience with the Wi-Fi. We're working on improvements to make future stays even more enjoyable. We appreciate your comments and hope to have the opportunity to welcome you again.
Dear Zuzanna, Thank you for sharing your experience with us. We're glad to know you found the beds comfortable, the facilities clean, and that you had a good night's sleep. We apologize for the inconvenience with the Wi-Fi. We'… Show more
Reviewed: 12 April 2025 · Stayed in April 2025
Verified reviewI didn’t like that the plugs were kind of loose when I tried to charge my phone
Dear Marcelo, Thank you for taking the time to write this review and share your experience! We greatly appreciate your feedback, as it helps us continue to improve. We hope to welcome you back soon! Best regards
Reviewed: 7 April 2025 · Stayed in March 2025
Verified reviewGreat location n different kind of hostel
Dear Pranav Thank you so much for your kind words! We’re thrilled that you appreciated our great location and the unique vibe that sets us apart as a hostel. Hope to have you stay with us soon again! Warm regards,
Reviewed: 6 April 2025 · Stayed in April 2025
Verified reviewVery friendly staff and very helpful and polite.Also the Perú travel company based inside the hostel were excellent,offering a wide range of tours at a very good price.
Dear Paul Thank you so much for sharing your experience! We are sincerely happy to know that our friendly, helpful, and courteous staff made a difference in your stay. Your review is very important to us and to future guests. We are delighted to hear that our team made your experience even better. We would love to welcome you back! You are always welcome. Best regards,
Dear Paul Thank you so much for sharing your experience! We are sincerely happy to know that our friendly, helpful, and courteous staff made a difference in your stay. Your review is very important to us and to future guests. We are deligh… Show more
Reviewed: 5 April 2025 · Stayed in April 2025
Verified reviewNice hostel in the middle of the city centre, they have good options for food as well recommended.
Dear Mourat Thank you so much for sharing your experience! We're glad to know you enjoyed our central location, the food options, and that you highly recommend our hostel. Your review is incredibly encouraging: we appreciate your kind words and appreciate you highlighting the strengths we strive to maintain every day. We'd love to welcome you back on your next visit to the city 😊. Best regards.
Dear Mourat Thank you so much for sharing your experience! We're glad to know you enjoyed our central location, the food options, and that you highly recommend our hostel. Your review is incredibly encouraging: we appreciate your kind … Show more
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewAn absolute haven in Cusco - stayed here twice. It’s very homely and the staff are lovely! Only thing stopping me eating 10/10 is the wifi
Dear Dan, Thank you so much for sharing your experiences with us! We are so glad you enjoyed both the atmosphere and the staff. We are very sorry that the Wi-Fi didn't live up to your expectations. We know how important a reliable connection is these days. We sincerely apologize for the inconvenience caused and have contacted our internet provider to resolve the aforementioned issues and provide a better experience for our guests. We truly appreciate your trust and choosing us twice. We would love for you to come back and enjoy that paradise in Cusco, this time with a solid Wi-Fi connection as it should be. Best regards,
Dear Dan, Thank you so much for sharing your experiences with us! We are so glad you enjoyed both the atmosphere and the staff. We are very sorry that the Wi-Fi didn't live up to your expectations. We know how important a reliable conn… Show more
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewVery nice location in the heart of the city center. The bathrooms are clean and the rooms are big. The beds are confortable.
There is music in the lobby until 11pm and when sleeping on the first floor, it can be noisy with people speaking in the lobby.
Dear Noémie, We sincerely appreciate you sharing your experience with us. We are pleased to know that you enjoyed our central location, spacious rooms, clean bathrooms, and comfortable beds, all of which we greatly appreciate as guests. We have noted your observation about the noise level in the lobby at night. We regret any inconvenience this may have caused and will review our noise policies in common areas to ensure a better night's sleep. Thank you again for your valuable comment. We hope to have the pleasure of welcoming you back on your next visit.
Dear Noémie, We sincerely appreciate you sharing your experience with us. We are pleased to know that you enjoyed our central location, spacious rooms, clean bathrooms, and comfortable beds, all of which we greatly appreciate as guests. We… Show more
Reviewed: 29 March 2025 · Stayed in March 2025
Verified review