You should ask for a room not on the 1st and 2nd floors and windows facing the courtyard (not road), otherwise it is very noisy and impossible to sleep. We asked to change a room and the staff did - so it was good :)

The hotel is located in an area with many shops and restaurants. It is 15 minutes walk to the city center and just next to the train station. The hotel is nice, clean and the staff is extremely friendly and helpful!

Stayed in August 2025

The rooms with windows into the hotel were very noisy- could always hear people very easily and especially early in the morning by the dinning room was so loud with all the dishes going out to prep for breakfast or even dinner too.

I liked the location and the staff were great and accommodating - food was great too!

Stayed in July 2025

The rooms at the front, facing the street were a bit noisy due to the traffic

The place was clean, accessible and the staff were friendly.

Stayed in August 2025

The fact that their laundry service wasn’t available 24/7 which most smaller hotels offer. After a 6 days trekking in the mountains, we ran out of clean clothes. Really counted on using the laundry service in the facility. Just because we arrived late after a long train, bus ride, we couldn’t get it done. And wasn’t going to pay 50% more than regular price for express service which seemed too inflated. I was also surprised by really early checkout time which is 9:00 am. They told us we could stay till 10:00 am but most hotels standard checkout time is between 11 am -12 pm. Great breakfast buffet Supper was good as well. Room was clean and comfortable.

It was conveniently located closer to the airport. Nice and open lobby with warm welcoming staffs.

Stayed in July 2025

It's a bit oldish....if they could improve their reception a bir....especially the furniture. It looks very old and worn-out But staff was amazing especially Percy.. . He was od real good help. I forgot the name of the bellman who was also very kind helpful

Stayed in March 2025

WiFi was not great, and the my group’s room keys did get mixed up a few times by the staff (not a huge deal at all).

The free buffet breakfast was great, the rooms were clean & comfortable. Staff was super helpful as well!

Stayed in November 2024

10 mins walk to the mayor square. Very easy for money exchange and city exploration. People all very kind here, helping us to book a restaurant.

Stayed in October 2024

Nothing - WiFi occasionally drops

Great location Friendly staff in the restaurant, prepared an early breakfast before rainbow mountains Clean rooms

Stayed in September 2024

Check- in experience and the restaurant waitress.

Ecco friendly

Stayed in July 2024

Internet was not good .the mattress was not good.

Good location,good breakfast Close to inca rail office and also main plaza in cuzco .about fiftheen minutes walk.

Stayed in June 2024

Mattresses...beds were very hard and bathrooms could use updating

Staff was excellent

Stayed in July 2024

The early check out time with no flexibility

It was conveniently located a walking distance from the train station and not very far from the old city square. The housekeeping staff and the other wait staff are pleasant and friendly, the front desk attendants are a little icy.

Stayed in May 2024

Staff were super helpful, breakfast was great and it was an easy 10 min walk to the centre.

Stayed in May 2024

The room isn’t equipped with sound proof that I could hear everything from the next door, even the noise from traffic as it’s located right in the main road, and when I closed the balcony properly the room become so stuffy with no fresh air or conditioner

Modern room.. free breakfast.. including minibar

Stayed in November 2023

Room not sound proof. Party room or conference room noisy.

Close to everything. Beautiful hotel.

Stayed in October 2023

There was no WiFi available for over 48 hours, which made it difficult for us to plan our travels. We were disappointed by the lack of communication from the hotel management regarding this issue. We like to walk but the location of the hotel was a bit far from Plaza de Armas, especially if you intended to visit multiple times in a day. Moreover, whenever we left the hotel, we were approached by persistent street vendors. Although there was a UV-treated water station in the lobby, we found the taste to be unpleasant. As a result, we purchased bottled water.

Comfortable bed, very clean. Very good breakfast with lots of choices. Tea was available in the lobby at all hours. Free welcome drink. Very comfortable seating in the lobby. We enjoyed our dinner in the hotel restaurant.

Stayed in November 2023

I wouldn't call it a 4 star, more like 3 star hotel. Everything else was good

Stayed in September 2023

Street sellers constantly bothered you at the entrance to the hotel and no one seemed to do anything.

The staff was helpful and welcoming. Breakfast was good with good variety. The room was comfy and the toilets did not smell too bad. The location was great for shopping, sites and access to good restaurants and the main square.

Stayed in September 2023

Breakfast was excellent - wide variety. Opens at 5 am, so if you need to depart at 6am for airport or attraction you can still get something to eat. Staff was helpful in providing suggestions of things to do/see.

Stayed in September 2023

Location was excellent. Breakfast was excellent - starts at 5am. Stored luggage there while on Inca Trail. No issues. Plenty of hot water for shower.

Stayed in September 2023

The fridge at the room didn't seem to be plugged in. Inside rooms had to have curtains closed because people walked by could peek in. A 20 min talk to the main square.

Room was comfortable. Daily changes of towels and sheets. Location is on a main street. Outside street view rooms with small balcony. Daily breakfast had many choices and an expresso/ latte machine. Coca tea and Mint tea were available all day at the lobby.

Stayed in August 2023

Noisy room facing Avenue.

Clean and good facilities

Stayed in August 2023

Because of the early tours there may be some steps noise/running water very early. But then again, Cusco is a city meant for doing tours! It´s really not much of a problem.

Their best asset: their staff. Always willing to assist and help. Corteous, efficient, friendly. Their restaurant is also remarkable. I really enjoy their breakfast (and I love that touchscreen-automatic-coffee machine) Everything is clean and tidy.

Stayed in August 2023

Everything was great

Great food, clean rooms, and we cleft our bags for a few days. Close to airport

Stayed in July 2023