Reviews of Luisa

I liked the location and decoration of the room! I liked the glass water bottles and extra warm blanket. Also the sky window was really nice to see the ruins during the day and the stars at night.

Low water pressure, lukewarm shower, mosquitoes entered the room even with door closed we put a towel under door entry. Heater barely worked and there was no blow drier or towel holder. The worst part… it was noisy. You could hear everything through the walls. We had to be up early for the Inca trail the next day. 9pm it was noisy even till 12pm. Loud people talking singing even till 3 am and it was a Wednesday night :(

Rooms are just like the photos, and helpful staff. Lovely fruit salad, yoghurt, bread and eggs for breakfast in the courtyard. Location also very convenient and the laundromat next to the reception has fast turn around times.

Location wise I guess that’s why they charge so much. (Up an ally off the main plaza)

Having said that location meant it was noisy. Dogs barking. We were in an attic room it was absolutely freezing and no curtain in the sky light which was directly over our heads in the bed. (I guess you could flip this and say that star gazing is romantic…) I was too cold to care. Shower was horrid. We didn’t take the breakfast as it was going to be outside and too cold. Oh and two small children checked us in and was all just a bit weird then taking photos of our passports on their phones. Too pricey for the quality of room but I guess that’s because of where it is!

very nice place with an inner yard and centrally and quite

a bit complicated with the payment but otherwise all good

Beautiful location, close to square, clean

Cold room, hot shower not so reliable

The breakfast was lovely, the location was amazing, the courtyard was beautiful, and the views were beautiful. The staff was very accommodating, they held our bags for two days while we went to machu picchu, and we got the same room back when we retuned. The whole facility was incredibly clean, and we had decent hot water (plenty for one good hot shower at a time, had to wait a couple hours for a second person to get hot water but still better than some of our other hotels). We really appreciated the service at breakfast.

We were there on a couple cold nights and although they did provide a space heater in the room it was still pretty cold, maybe some extra blankets in the room would have helped? Although I have no doubt they would have given us some if we had asked. The only other issue I think couldn't be controlled by the hotel, but our second night stay it sounded like someone had locked and anxious dog in the neighbor's yard just below our window and it barked all. night. long.

Breakfast was wonderful, the setting and location were amazing. They held our bags for us and were very friendly and helpful.

Nothing really

Comfortable and clean. Heater in room worked great.

Our shower didn't have hot water. But then again we were only there one night and didn't ask how to correct this.

Great location and clean. Had good breakfast.

The portable heater was slow to heat up the room. Had no hot water overnight and had to ask them in the morning to turn on the hot water. We were there during winter.

Great staff. Homey atmosphere.

Some dogs barking later in the evening - not sure hotel could do anything about it.

how traditional and historic the building is, and what an amazing introduction to all things Incan!

Location is good but almost all hotels in Ollanta have a good location

We arrived at the hotel at 12pm and were told we couldn’t check in until 2pm, even though rooms were clearly ready. That’s their policy, fine. But when we came back at 2:30pm, no one was at the front desk—we had to wait over 30 minutes for someone to show up. Once in the room, there was no hot water. We had to go back to reception and ask them to turn on the water heater, then wait again. Even worse, we told them in advance we had an early check-out for our 6am train to Machu Picchu, yet they turned off the water heater overnight. No hot water in the morning, no shower before a long, exhausting day. The water in the room came in glass bottles with metal caps—no bottle opener provided. We couldn’t even drink the water. It honestly felt intentional. Other annoyances: the sliding bathroom door was awkward to use, and there was no power outlet near the bed—very inconvenient in a tourist hotspot where everyone needs to charge phones for photos. This was easily the worst hotel during our otherwise amazing trip in Peru.

Closeness to the square.

You have to walk from the main square in Ollyantaytambo to this hotel. The pathway does not accommodate any vehicles. This info should be included in the hotel description as its not easy to walk with much luggage.

Great hotel with wonderful location, just one stop to the main square. Bathroom is great, bathing water is hot.

Anything good was spoiled by one member of staff.

Exceptionally rude male staff member who thinks everyone inside the place wants to listen to his phone on full volume at night and then very loud music in the morning. Was up talking and watching TV until midnight, you get inconsiderate pricks everywhere in the world but when they work in the hotel it completely soils it.