The property is beautiful and so close to the entrance of Machu Picchu! Beautiful grounds with waterfalls and little hidden meditation and yoga areas. The restaurant was outstanding and the staff was so kind and friendly. Just wonderful!!

Stayed in August 2025

The room and bathroom were small

The position, the staff , the attention to detail

Stayed in August 2025

I think it is overpriced based on what they offer.

Rooms were very nice facing the mountains and the food deserves a Michelin recognition.

Stayed in July 2025

Food: Hamburger and club sandwich from room service excellent! Quality and variety of buffet in coffee shop very mediocre and uninspiring…bordering on bad cafeteria standards…! 😰 Food quality in main dining room good, 👍🏻👌🏻💪🏻 but not in line with the exuberant cost of accommodations per night…would have much preferred paying a la carte for food & alcoholic beverage with a reduced room rate…

Very attentive and helpful staff, special mention of Karen who took excellent care of our group. Fantastic location immediately outside the gates of Machu Picchu! Comfortable rooms with “private” veranda and access to garden. Fabulous natural surroundings. Delightful variety of souvenir water bottles, and welcome chocolates and thoughtful amenities such as sun screen and mosquito repellant!

Stayed in May 2025

Staff

Staff was outstanding.. guide, Miguel was best guide ever. I was struggling with the altitude and he made sure I had a great experience. He also took Amazing pictures! Food was great.. can’t say enough about service…manager paid attention to every detail of our stay.

Stayed in May 2025

Beautiful garden, attentive staff.

Great location, right outside Machu Picchu entrance.

Stayed in May 2025

Wow. Just an epic experience. The most incredible and dedicated team work at this hotel. Exceeded my expectations. Can not recommend a property more. The location next to the entrance is brilliant. Food is outstanding. Thank you everyone at Sanctuary Lodge for an unforgettable experience.

Stayed in February 2025

Very professional and friendly, yet personable staff. The location !!

Stayed in September 2024

Missing a pool Hotel of this magnitude and cost needs to have outbound bus priority arranged as well. I did it in the end with the hotel staff but I had to initiate. This should be complimentary!

The location

Stayed in August 2024

Our room was smaller than I expected. We had the Standard King Patio Room. Glad to have the patio. I had read about smallish room sizes from other reviews. So not totally unexpected…

Quiet. Clean. Lovely garden area. Proximity to Citadel entrance. Excellent food. Attentive, responsive, friendly staff, without exception, starting from time of reservation and ending with luggage assistance at Aguas Calientes train station.

Stayed in July 2024

An expensive option but the location and service, plus inclusions, make it worthwhile.

Super helpful staff. Real VIP service. Amazing location. Great food. Lovely rooms.

Stayed in July 2024

Great food. Beautiful grounds. Expensive yes ... worth it YES.

Stayed in April 2024

Everything about this place was great. Beautiful location, staff was wonderful, food was delicious. The grounds were kept like a park.

Stayed in May 2024

Amazing staff, location and though the rooms are small, they are well appointed. For the price I felt I’d surely be disappointed, but the property, staff and attention to a 5 star experience far exceeded my expectations!

Stayed in May 2024

Nothing- everything perfect

Excellent for everything!

Stayed in May 2024

I only stayed one night:… if I did it again I would ask if I could save the lunch for the second day (as it was I had a big lunch and big dinner on the same day…) - just a detail though .

The location was just great… truly a sanctuary after exiting the park. The staff were delightful, special mention to Russell in the dining room and Jhun who met me off the train. I was given an upgrade to the most amazing suite… and there was even a shower room for after I had checked out so I could refresh after walking. Overall I had a blast.

Stayed in February 2024

The location of the property was perfect for arriving to Machu Picchu early in the morning, the staff at the property were to attentive to our every need, they took the best care of us and were so helpful with all our questions.

Stayed in February 2024

Nothing

It was just magical - a total escape from the tourists. The hotel was next to the site and so peaceful.

Stayed in February 2024

Nothing.

Unique hotel in front of the park entrance. The staff and the service are great. We received so many small gifts during the stay like: rain coats, water containers, unlimited free mini bar and room service, chocolates, etc… plus, dinner and lunch were included in the room price (full board). The room is rather small, but has all the luxury items! The hotel gives you access to the Hiram Bingham lounge at the águas calientes train station which is a huge plus (the station is super crowded), even if you are taking another train like vista dome. Plus, they will take care of your luggages from the hotel to the lounge.

Stayed in February 2024

There is really nothing bad to say about this place, except, of course, the price of stayung there.

The place is amazing. Every detail brings you a new sensation. I have never stayed in a hotel of this level (and I’ve stayed in some great hotels), so it’s all about wanting to spend what they charge. Every attendant makes all the difference (Kevi, Manuel, Aldana, Alex and John were special, but honestly the whole crew is really good).

Stayed in February 2024

There wasn't anything I didn't like, except the price, but it's a luxary hotel right next to an amazing archeological site, so to be expected.

We absolutely loved our stay at the Sanctuary Lodge! The place is beautiful, the staff is super friendly and helpful, the food and drinks were delicious, and being steps away from Machu Picchu was magical. It was very expensive, but it was worth the splurge. It was absolutly luxurious, from being met at the train in Agua Caliente and seen off there a few days later. Shout out to Jorge, Eddie, Sebastian, and all the other staff at the Sanctuary Lodge. They were exceptional.

Stayed in December 2023

We were very happy during our entire stay.

One of the best hotel experiences I've ever had. We were provided not only a comfortable room at such an excellent location but also yummy meals throughout the day, ample snacks and skin care amenities as well as useful tools such as water bottles and raincoats for our hiking at Macchu Picchu. I'm also happy to see that the hotel is dedicated to providing environmentally friendly products in the room. The staff were super helpful. Was impressed by their staffer John's warm and genuine service from the time we got off the train at the Macchu Picchu Station.

Stayed in December 2023

Dogs barking on and off through the night. Very expensive for what you get compared to other hotels of similar standard with several unexpected extra charges.

Beautiful setting , loved the Orchid garden and the proximity to the citadel can’t be beaten

Stayed in December 2023

Transportation to hotel after 3:00 p.m. It was very unacceptable to try to get to hotel after 3:00p.m. The hotel needs to have transportation to hotel when guests arrive.

Great

Stayed in September 2023