Comentários de Sanctuary Lodge, A Belmond Hotel, Machu Picchu 5 estrelas

Prezado Carlos Alberto, Muito obrigado por compartilhar sua experiência conosco. Ficamos muito felizes em saber que a localização, as instalações e o serviço atenderam às suas expectativas e contribuíram para uma estadia agradável. Também agradecemos sinceramente sua observação sobre o valor. Entendemos que o custo pode parecer elevado, e levamos esse tipo de retorno muito a sério, especialmente considerando o esforço constante da nossa equipe para oferecer uma experiência memorável em um local tão único e remoto como Machu Picchu. Esperamos ter a oportunidade de recebê-lo novamente no futuro. Com cordialidade, Mirko Hernandez Guest Relation Supervisor

Prezado Carlos Alberto, Muito obrigado por compartilhar sua experiência conosco. Ficamos muito felizes em saber que a localização, as instalações e o serviço atenderam às suas expectativas e contribuíram para uma estadia agradável. També… Mostrar mais

Dear Ms. Angela, Thank you for sharing your feedback. We deeply regret that your experience did not meet your expectations. We understand your concerns about the room size, bathroom, and shower, and we apologize for the discomfort caused. We take your comments seriously, and we will work closely with our team to address these areas and improve the overall guest experience. We are also very sorry for the confusion regarding the billing. We will review the situation with our team to ensure that future discrepancies like this are avoided, and we appreciate your patience as we work to resolve this matter. On a positive note, we are glad that you enjoyed the food and found our staff attentive. Your comments regarding staff knowledge will be shared with the team so that we can continue to enhance their training and service. Thank you again for your valuable feedback. We hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Fernando Bertolotti Front Desk Supervisor

Dear Ms. Angela, Thank you for sharing your feedback. We deeply regret that your experience did not meet your expectations. We understand your concerns about the room size, bathroom, and shower, and we apologize for the discomfort caused. … Mostrar mais

Dear Monika, Thank you for your feedback. We're glad you enjoyed the location near the park. We’re always looking for ways to improve and provide better value for our guests, so we appreciate your input and will take it into consideration. Kevi Chávez Guest Relations Supervisor

Dear Monika, Thank you for your feedback. We're glad you enjoyed the location near the park. We’re always looking for ways to improve and provide better value for our guests, so we appreciate your input and will take it into considerati… Mostrar mais

Dear Mr Tadeu Thank you for your fantastic feedback! We’re thrilled to hear you had a great experience. Your insights are incredibly valuable to us Warm regards Kevi Chavez Guest Relations Supervisor Sanctuary Lodge, A Belmond Hotel Machu Picchu

Dear Mr Tadeu Thank you for your fantastic feedback! We’re thrilled to hear you had a great experience. Your insights are incredibly valuable to us Warm regards Kevi Chavez Guest Relations Supervisor Sanctuary Lodge, A Belmond Hotel Mach… Mostrar mais

Dear Fernando Thank you for your kind words! We're thrilled you enjoyed our location and found our service and amenities to be a great highlight. Hope to welcome you back soon! Kevi Chavez Guest Relations Supervisor Sanctuary Lodge, A Belmond Hotel Machu Picchu

Dear Fernando Thank you for your kind words! We're thrilled you enjoyed our location and found our service and amenities to be a great highlight. Hope to welcome you back soon! Kevi Chavez Guest Relations Supervisor Sanctuary Lodge, A… Mostrar mais

Dear Eva Thank you for your wonderful review. We are thrilled to hear that you enjoyed the special breakfast with natural foods, the beautiful views, and the excellent service. It’s great to know that you felt pampered and that your experience was lovely and special. Your feedback is much appreciated, and we look forward to welcoming you back for another memorable stay. Best regards, Andrea Huaman Front Desk Manager

Dear Eva Thank you for your wonderful review. We are thrilled to hear that you enjoyed the special breakfast with natural foods, the beautiful views, and the excellent service. It’s great to know that you felt pampered and that your exper… Mostrar mais

Dear Silvia Thank you for your wonderful review. We are delighted to hear that you enjoyed the unique experience of waking up next to Machu Picchu and that our location enhanced your stay. It’s great to know that our staff were kind and helpful, and that you enjoyed the breakfast and the quality of Peruvian food at our restaurant. We appreciate your feedback and look forward to the opportunity to welcome you back for another memorable stay. Best regards, Andrea Huaman Front Desk Manager

Dear Silvia Thank you for your wonderful review. We are delighted to hear that you enjoyed the unique experience of waking up next to Machu Picchu and that our location enhanced your stay. It’s great to know that our staff were kind and h… Mostrar mais

Caro Francisco, Muito obrigado por seus comentários sobre nós. Estamos felizes que você tenha desfrutado de nossas instalações e que tenha gostado do seu quarto. Aguardamos sua próxima visita com muito prazer. Desejo-lhe um bom dia e lembre-se de que você é bem-vindo ao Sanctuary Lodge. Saudações, Sanctuary Lodge a Belmond Hotel

Caro Francisco, Muito obrigado por seus comentários sobre nós. Estamos felizes que você tenha desfrutado de nossas instalações e que tenha gostado do seu quarto. Aguardamos sua próxima visita com muito prazer. Desejo-lhe um bom dia e lem… Mostrar mais