Staff

The restaurant bellow, it was part of the hotel and the food was satisfying.

Stayed in July 2025

Access is by a narrow stairs from the street.

Big comfortable bed, good hot shower.

Stayed in May 2025

Climbing narrow stairs, although we were helped with our luggage by the staff.

The room we had was rather spacious and had a nice balcony. An easy walking distance to the train station even with luggage, although there’re no taxis in the tiny town anyways. Bus boarding line to Machu Picchu is right in front the hotel across the river, just make sure you buy the tickets ahead of time online. Nice staff at the reception

Stayed in May 2025

Takes quite some time to fill up the jacuzzi. The pineapple juice at breakfast somehow turned out to be alcoholic. Not the best pre-workout drink for climbing to Machu Picchu.

Nice rooms, loved the jacuzzi after a long trek. Breakfast was fine.

Stayed in April 2025

hot water is not always available

location

Stayed in April 2025

This is gonna be very European of me, but the lack of air conditioning is a huge deal for us, especially mid day when it gets hot. The Hot tub is huge and fantastic, but considering it was a big part of why we booked this place, it is kinda sad that there was an issue with hot water, the guy at the desk was attentive and amazing he grabbed a look, he managed to fix it by adjusting the pressure somewhere in the hotel’s tank. We filled the tub but as soon as we stopped the tap once it stopped giving hot water again. I know in Latin America it’s not common to even have hot water but with this hot tub, the hot water is a must.

The property is right by the river in the heart of the city so the balcony and window views are exceptional. Huge bed and a nice chilling area just like on the photos absolutely loved it. Felt cozy and fresh when you open up everything. Booked it honestly mostly cus of the view and the hot tub. P.S. Incredible orange juice during the included breakfast

Stayed in April 2025

This review is hidden because it doesn't meet our guidelines.

Nothing

The location is great just by the river and queue for the buses. The hotel was clean and there boxed breakfast kept you going. We only stayed one night but the staff were friendly and there is a nice restaurant on the ground floor

Stayed in October 2024

the place is good for one night stay. if your staying for 2 nights or more maybe get a bigger room.

great staff, super friendly. location is good, just outside the train station and across from the bus stop that take you up to Machupicchu.

Stayed in October 2024

Internet was not good.they need to put another router upstairs.the one in the restaurant does not the rooms upstairs

Staff,breakfast and location

Stayed in April 2024

Unfortunate problems with lack of running water for almost whole day during my stay . May not have been hotel ‘s fault though

Clean , modern hotel . Perfect central location . Enormous and very comfortable bed . Pleasant staff

Stayed in October 2023

Centrally located, 5min walk from train station, 5min walk to bus stop, shops and restaurants all within 5min walk.

Stayed in June 2025

The room roof was covered in black mold and no ventilation for the bathroom

Nice location comfortable bed

Stayed in June 2025

The hot water was not working. They do not have window blind for some windows. And the smell of oil

The location

Stayed in May 2025

Everything. Rude staff, dodgy manager, poor facilities. Toilet was leaking, jacuzzi was not working and they didn’t have a spare key in case of lost. Also they wanted to charge me the fee from booking which is NOT my responsability and there was more people having issues as well.

The location

Stayed in May 2025

The staff, especially the woman at reception, was very rude. We had no water for two days. Every time we asked her for help, she was dismissive and rolled her eyes. Our friend booked another room for himself, but they scammed him — he paid, never received a room, and they still haven’t returned his money.

Location

Stayed in May 2025

Ugly

Nothing

Stayed in March 2025

Staff don't know English... It is nearly impossible to understand each other...

Location...

Stayed in February 2025

Only downside was the staff did not speak or understand English, however they immediately took their phone to translate and were still very friendly and helpful in every way possible

The location is great, nearby the trainstation and the bus to Machu Picchu. The staff went out of their way to give us a great experience, even preparing a breakfast including fresh juices for us to take on our trip to Machu Picchu at 5 in the morning!

Stayed in February 2025

The hotel is just not in good shape at all. And the room was worse, the bathroom was not cleaned at all there was soap scum and black mold in the grout of the shower, hair on the walls, the ceiling the paint was peeling off, Zero hygiene, the bathroom literally smelled like a public urinal. the room we stayed in 304 has two windows one looks to the hallway and the other one is a rectangular shape window that looks over a tin roof. Next to the bed was a wood door with a pad lock and from the noises i guess was another house ? Also the exhaust of the restaurant below was right next to the window and so all the food smells will come in and the noise was terrible.

Location and thats about it.

Stayed in November 2024

Everything was great

Great location, staff even met as at train station and walked with us to the hotel when though it was just two minutes walk

Stayed in November 2024

Rooms seem to have terrible sound isolation, both from external and internal sources. The room at the same floor as reception - you could hear non stop what is going on, which wasn’t helping at all to get decent sleep. Additionally the restroom ‘window’ is towards the reception, so an internal one. Internet connection basically did not exist, non stop lost packets or no network at all.

Fantastic staff, ok localization

Stayed in October 2024

Perfect location, friendly staff

Stayed in September 2024

Excellent room and nice bathroom. Convenient restaurant on the ground floor.

Stayed in July 2024