Pricey, but you really do get what you pay for.

Top place to stay in Aguas Calientes. Great room, friendly staff, good meet-up from the station. Solis breakfast. Just great.

Stayed in January 2025

Facing the river means facing the main street in Machupicchu Town, so in retrospect a room with a garden view may have been more quiet.

They start serving breakfast from 5 a.m. so it helps if you have an early time slot at Machupicchu. Among the various hotels we stayed during our visit to South America, Smaq Machupicchu was the only hotel where a “standard room” had a bathtub.

Stayed in September 2024

Could do with some refresh/remodeling especially the bathrooms, but it’s still in good shape

Nice and well maintained hotel.

Stayed in September 2024

nothing

Everything

Stayed in September 2024

Nothing - we loved everything.

Excellent hotel with superb staff. We didn't book tickets for Machu Picchu but the hotel staff helped us navigate the very complex system to buy tickets and we had a fantastic stay overall. Reception and dining staff were always trying to make us feel welcome and were simply amazing.

Stayed in August 2024

All the staff we came into contact with were very attentive, professional and friendly. The room was large, comfortable and clean. Breakfast was superb with wide selection of foods and drinks.

Stayed in July 2024

Very nice breakfast

Stayed in March 2024

Smelt musty and no AIRCON, however the staff provided us with a fan

Location was lovely

Stayed in April 2024

Rooms are spacious and comfortable, beds are comfortable. Its at the and of town so the property is quiet, yet near everything.

Stayed in January 2024

Nothing

Hotel staff were so helpful

Stayed in November 2023

Everything was amazing. Facilities, welcome drinks, rooms, spa. Sumaq was the best place to have our first time in Machu Picchu!

Stayed in August 2023

Nothing I can think of

The facility is new, and breakfast is really good with the breathtaking view of The Valley.But the most important thing, at least for me, was the great, heartwarming hospitality of the staff! Thank you so much for the great stay! Definitely worth a money!

Stayed in July 2023

The heating system didn't work at the beginning, but the service took another removable electric heater to us. The service is perfect.

The quality of the property is worth. Perfect location in the town for a family. Have a chance to feel the local life. Perfect room abd meals to a family with little kids. Also because of our travel time, our room was updated to the high floor with great view.

Stayed in May 2023

amazing location , great view from our balcony. staff were exceptional

Stayed in March 2023

lovely staff

Stayed in November 2022

This is a very expensive hotel purporting to be 5 star. In reality it is nowhere near. The big problem is the location with a raging torrent of a river next to the hotel. The lack of double glazing meant there was a constant roar from the river in the room making sleep impossible. The train track at the rear of the hotel added to the noise. The menu did not change for 3 consecutive nights and was the same during the day time. We booked this hotel as a treat for ourselves but sadly it was just ordinary and grossly overpriced.

The staff were very friendly

Stayed in May 2025

-When we checked in rooms were not ready so we had lunch while we waited. Waited without asking us brought us water (2 bottles) and charged us 25 soles instead of offering us the purified water. Why should guests be ripped off and pollute drinking water from across the world when they have free in house purified water? Second lunch waiter refused serving is purified water while another table got it! -they claimed they upgraded us but put us in a low floor room right out to the street either buses flying by non stop and stopping under our window making our room smell of diesel. I had requested high floor and quiet room - you get one bottle of purified water for toothbrushing and have to pay for more. That was not even enough and then we couldn’t get tea bc we were not about to pay 25 ($6) sole for water from the other side of the world -drinks first night took 20+ minutes even though bar was quiet -no late check outs which is understandable but given they know guests leave early for mountain and return there should be a possibility for showers without paying xtra. This is not a hostel but guests pay $500+ pr night and they kick you out at 7 am and then you have to pay to shower. All other high end hotels offer this service for free so really gives you a bad taste of a hotel that pumps its guest. We did pay and the shower stalls are outdated and grossly offered to use same brushes as other guests. Have to change in a massage room with barely any space. Those guests that did not want to pay took up all the bar sofas sleeping in their dirty clothes with shoes in the sofas. Pretty gross and smelly. -hotel is old and dilapidated. Rooms much smaller than described - we had some bar snacks and bartender super nice and friendly. But food took forever and pizza was undercooked and soggy and cheese but browned. But the servers friendliness stood out -We had massages. Not able to get at the same time as they only have one therapist. Therefore they had to be shorter.

Location The lady at the spa Breakfast girls friendly The porter that picked up our luggage and brought it ti the station The attendant in the bar on our last day

Stayed in October 2024

No transportation back to train station We were suffering from altitude sickness and had hoped for a ride but it is a short walk so it was okay. Staff was very accomodating We did not enjoy our dinner at all. We have had absolutely great food in Peru but not here. Breakfast was very good

We had a beautiful room.

Stayed in October 2024

Sliding door to the balcony did not lock nor did it seal well, bed squeaked badly, no air conditioning, beds were not comfortable.

Breakfast, porter to pick us up and drop us off at the train station was very amazing after a long trip. Lobby.

Stayed in March 2024

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Stayed in June 2025

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Stayed in June 2025

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Stayed in May 2025

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Stayed in May 2025

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Stayed in December 2024