Reviews of Sumaq Machu Picchu Hotel 5 stars
Av. Hermanos Ayar Mz. 1 Lote 3, Machu Picchu, Peru
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Reviewed: 10 August 2025 · Stayed in June 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 10 May 2025 · Stayed in May 2025
Verified reviewReviewed: 10 May 2025 · Stayed in May 2025
Verified reviewReviewed: 9 May 2025 · Stayed in May 2025
Verified reviewReviewed: 6 May 2025 · Stayed in May 2025
Verified reviewThe staff were very friendly
This is a very expensive hotel purporting to be 5 star. In reality it is nowhere near. The big problem is the location with a raging torrent of a river next to the hotel. The lack of double glazing meant there was a constant roar from the river in the room making sleep impossible. The train track at the rear of the hotel added to the noise. The menu did not change for 3 consecutive nights and was the same during the day time. We booked this hotel as a treat for ourselves but sadly it was just ordinary and grossly overpriced.
Dear Mike, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. Please allow us to clarify a few details that may enhance your understanding of our property. Our hotel has proudly held its 5-star status for over 18 years and is a family-owned Peruvian property, where great care and heartfelt dedication are poured into every detail of the guest experience. Regarding the noise, we’d like to mention that all our windows are double-laminated and soundproofed to ensure guest comfort, even with the nearby river and train line. We understand, however, that sensitivity to sound can vary, and we regret that this affected your stay. We also appreciate your comments about the dining options and will share your feedback with our culinary team as we continually look to improve. We sincerely hope to have the opportunity to welcome you back and provide you with the experience that so many of our guests have come to love. Best regards
Dear Mike, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. Please allow us to clarify a few details that may enhance your understanding of our property. O… Show more
Reviewed: 25 April 2025 · Stayed in April 2025
Verified reviewWe had an amazing stay at the Sumaq Hotel. The staff was extremely helpful and friendly. The room was amazing, and the food was just delicious. Additionally, I want to give special thanks to Edison for making our stay unforgettable.
Dear David, Thank you for your kind words. We’re delighted to hear you had an amazing stay at Hotel Sumaq. It’s wonderful to know you enjoyed the room, the food, and especially the service. We'll make sure to share your special thanks with Edison. We hope to welcome you again soon. Warm regards
Dear David, Thank you for your kind words. We’re delighted to hear you had an amazing stay at Hotel Sumaq. It’s wonderful to know you enjoyed the room, the food, and especially the service. We'll make sure to share your special thanks … Show more
Reviewed: 20 January 2025 · Stayed in December 2024
Verified reviewReviewed: 20 January 2025 · Stayed in December 2024
Verified reviewReviewed: 13 January 2025 · Stayed in January 2025
Verified reviewReviewed: 12 January 2025 · Stayed in January 2025
Verified reviewTop place to stay in Aguas Calientes. Great room, friendly staff, good meet-up from the station. Solis breakfast. Just great.
Pricey, but you really do get what you pay for.
Dear guest, Thank you for your kind words and thoughtful review. We are thrilled to hear that you enjoyed your stay, from the comfort of the room to the warm service provided by our team. It’s wonderful to know you appreciated our breakfast and station meet-up service. Your recognition of the value we strive to deliver means a lot to us, and we hope to welcome you back for another exceptional experience in the future. Warm regards,
Dear guest, Thank you for your kind words and thoughtful review. We are thrilled to hear that you enjoyed your stay, from the comfort of the room to the warm service provided by our team. It’s wonderful to know you appreciated our breakfast… Show more
Reviewed: 7 January 2025 · Stayed in January 2025
Verified reviewDear guest, Thank you for your kind review. We are delighted that you enjoyed our prime location and the breathtaking views it offers. It’s also wonderful to hear that our team’s friendliness and dedication made your stay memorable. We truly appreciate your feedback and hope to have the pleasure of welcoming you back in the future. Warm regards,
Dear guest, Thank you for your kind review. We are delighted that you enjoyed our prime location and the breathtaking views it offers. It’s also wonderful to hear that our team’s friendliness and dedication made your stay memorable. We trul… Show more
Reviewed: 30 November 2024 · Stayed in November 2024
Verified reviewReviewed: 17 November 2024 · Stayed in November 2024
Verified reviewReviewed: 15 November 2024 · Stayed in October 2024
Verified reviewReviewed: 26 October 2024 · Stayed in October 2024
Verified reviewReviewed: 13 October 2024 · Stayed in October 2024
Verified reviewLocation The lady at the spa Breakfast girls friendly The porter that picked up our luggage and brought it ti the station The attendant in the bar on our last day
-When we checked in rooms were not ready so we had lunch while we waited. Waited without asking us brought us water (2 bottles) and charged us 25 soles instead of offering us the purified water. Why should guests be ripped off and pollute drinking water from across the world when they have free in house purified water? Second lunch waiter refused serving is purified water while another table got it! -they claimed they upgraded us but put us in a low floor room right out to the street either buses flying by non stop and stopping under our window making our room smell of diesel. I had requested high floor and quiet room - you get one bottle of purified water for toothbrushing and have to pay for more. That was not even enough and then we couldn’t get tea bc we were not about to pay 25 ($6) sole for water from the other side of the world -drinks first night took 20+ minutes even though bar was quiet -no late check outs which is understandable but given they know guests leave early for mountain and return there should be a possibility for showers without paying xtra. This is not a hostel but guests pay $500+ pr night and they kick you out at 7 am and then you have to pay to shower. All other high end hotels offer this service for free so really gives you a bad taste of a hotel that pumps its guest. We did pay and the shower stalls are outdated and grossly offered to use same brushes as other guests. Have to change in a massage room with barely any space. Those guests that did not want to pay took up all the bar sofas sleeping in their dirty clothes with shoes in the sofas. Pretty gross and smelly. -hotel is old and dilapidated. Rooms much smaller than described - we had some bar snacks and bartender super nice and friendly. But food took forever and pizza was undercooked and soggy and cheese but browned. But the servers friendliness stood out -We had massages. Not able to get at the same time as they only have one therapist. Therefore they had to be shorter.
Dear guest, Thank you for your feedback. We’re delighted to hear that you enjoyed your stay at Sumaq and that our staff’s warm and attentive service made a positive impression on you. Our team in the spa, the reception, and across the hotel takes great pride in providing a welcoming atmosphere, and we’re thrilled to know you felt well cared for. Regarding your comment on payments, we believe it would be convenient to consult you directly, to which we have sent you a letter regarding the last mentioned. We look forward to welcoming you back for another stay. Best regards.
Dear guest, Thank you for your feedback. We’re delighted to hear that you enjoyed your stay at Sumaq and that our staff’s warm and attentive service made a positive impression on you. Our team in the spa, the reception, and across the hote… Show more
Reviewed: 12 October 2024 · Stayed in October 2024
Verified reviewWe had a beautiful room.
No transportation back to train station We were suffering from altitude sickness and had hoped for a ride but it is a short walk so it was okay. Staff was very accomodating We did not enjoy our dinner at all. We have had absolutely great food in Peru but not here. Breakfast was very good
Dear Audrey, Thank you for sharing your feedback with us. We’re pleased to hear you enjoyed your room and that our staff was able to make your stay comfortable. We apologize for any inconvenience regarding transportation back to the train station, especially given the altitude sickness you were experiencing though it’s a short walk, we understand how challenging this can be and will review options to assist future guests in similar situations. While we’re delighted you enjoyed our breakfast, we're truly sorry to hear that dinner did not meet your expectations. Our culinary team is dedicated to offering a high standard, and we appreciate your comments as they will help us refine our dining experience. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future for an improved stay. Best regards
Dear Audrey, Thank you for sharing your feedback with us. We’re pleased to hear you enjoyed your room and that our staff was able to make your stay comfortable. We apologize for any inconvenience regarding transportation back to the train s… Show more
Reviewed: 30 September 2024 · Stayed in September 2024
Verified reviewThey start serving breakfast from 5 a.m. so it helps if you have an early time slot at Machupicchu. Among the various hotels we stayed during our visit to South America, Smaq Machupicchu was the only hotel where a “standard room” had a bathtub.
Facing the river means facing the main street in Machupicchu Town, so in retrospect a room with a garden view may have been more quiet.
Dear Hiroshi, Thank you very much for choosing Sumaq Machu Picchu Hotel and for sharing your experience with us. We are delighted to hear that you enjoyed the early breakfast service, which is indeed designed to help guests with early visits to Machu Picchu, and that you appreciated the comfort of the bathtub in the standard room. Regarding your comments about the room view, we do offer two types of rooms: those with views of the river or mountains and others with views of the garden. We understand that the river-facing rooms are closer to the main street, which may make the garden view rooms a quieter option for some guests. We appreciate your feedback and hope to welcome you back in the future for an even more peaceful stay. Best regards,
Dear Hiroshi, Thank you very much for choosing Sumaq Machu Picchu Hotel and for sharing your experience with us. We are delighted to hear that you enjoyed the early breakfast service, which is indeed designed to help guests with early visi… Show more
Reviewed: 27 September 2024 · Stayed in September 2024
Verified reviewNice and well maintained hotel.
Could do with some refresh/remodeling especially the bathrooms, but it’s still in good shape
Dear Nicolas, On behalf of the Sumaq hotel family, we appreciate your review rating and your preference. We are glad to hear that you liked the hotel facilities. We will also consider your opinion about the bathroom remodeling, we will take it into account for the next changes. We look forward to welcoming you soon. Warm regards
Dear Nicolas, On behalf of the Sumaq hotel family, we appreciate your review rating and your preference. We are glad to hear that you liked the hotel facilities. We will also consider your opinion about the bathroom remodeling, we will ta… Show more
Reviewed: 14 September 2024 · Stayed in September 2024
Verified reviewEverything
nothing
Dear Paul, on behalf of the Sumaq hotel family, we appreciate your review rating and your preference. We look forward to welcoming you soon. Best regards
Reviewed: 12 August 2024 · Stayed in August 2024
Verified reviewExcellent hotel with superb staff. We didn't book tickets for Machu Picchu but the hotel staff helped us navigate the very complex system to buy tickets and we had a fantastic stay overall. Reception and dining staff were always trying to make us feel welcome and were simply amazing.
Nothing - we loved everything.
Dear Alic, thank you for your wonderful review. We’re happy to hear that you enjoyed your stay at Sumaq, this was a luxurious experience from start to finish. It’s great to know you enjoyed the service of our attentive staff and also you loved the delicious meals. We hope to welcome you back on your next visit to Machu Picchu. Warm regards.
Dear Alic, thank you for your wonderful review. We’re happy to hear that you enjoyed your stay at Sumaq, this was a luxurious experience from start to finish. It’s great to know you enjoyed the service of our attentive staff and also you lo… Show more
Reviewed: 31 July 2024 · Stayed in July 2024
Verified reviewAll the staff we came into contact with were very attentive, professional and friendly. The room was large, comfortable and clean. Breakfast was superb with wide selection of foods and drinks.
Dear Richard, thank you for your amazing feedback. We are happy to hear that our staff’s dedication to excellent service stood out during your stay. Attentiveness to our guests’ needs is our top priority. We hope to have the pleasure of hosting you again at Sumaq Machu Picchu.
Dear Richard, thank you for your amazing feedback. We are happy to hear that our staff’s dedication to excellent service stood out during your stay. Attentiveness to our guests’ needs is our top priority. We hope to have the pleasure of hos… Show more
Reviewed: 4 July 2024 · Stayed in May 2024
Verified reviewReviewed: 12 June 2024 · Stayed in June 2024
Verified review