Reviews of Supertramp Hostel Cusco
Sapantiana 424B Cusco, Cusco City Centre, Cusco, Peru
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewexellent vue, beautiful place and very comfortable
it was cold, no heating, i had the bedroom in front of the bar and aside to the kitchen, so i could hear everything and the music was loud until late at night
Reviewed: 4 July 2025 · Stayed in July 2025
Verified reviewThe location was good with a nice view and the hostel had a nice interior
The showers didn't work, one day it was way too hot the other day just freezing cold. I thought it would be a social hostel, but there was nobody around. Also when checking out the girl behind the desk was really rude when I asked to place my bag in the storage. She sighed loudly and rolled her eyes like I had just asked something very difficult. Would not stay again.
Thank you for taking the time to share your experience. We're glad to hear you enjoyed the view and the design of our space. However, we're truly sorry that your stay didn’t meet expectations. We sincerely apologize for the issues with the showers and for the interaction you had at check-out—this is not the level of service we aim to provide. Your feedback is important, and we'll make sure to address it with our team to ensure that future guests feel welcomed and supported at all times. We appreciate your honesty, and we hope to have the opportunity to make it up to you in the future. Safe travels!
Thank you for taking the time to share your experience. We're glad to hear you enjoyed the view and the design of our space. However, we're truly sorry that your stay didn’t meet expectations. We sincerely apologize for the issues … Show more
Reviewed: 17 January 2025 · Stayed in December 2024
Verified reviewAmazing view at day and nighttime. The beds were comfy and the bathroom was nice and spacey. The tiny attic beds in the dorm were very cute and made the room authentic and unique. Enough spots to hangout.
It’s quite a walk to get up to the hostel, especially with your bags(so be prepared). The sphere was a bit off and the staff was not really nice nor helpful.
Thank you for taking the time to share your feedback about your stay at Supertramp Cusco! We’re delighted to hear that you enjoyed the amazing views, both day and night, as well as the comfort of the beds and the spacious bathroom. It’s also wonderful to know you appreciated the unique charm of the tiny attic beds in the dormitory and the cozy spaces to hang out. Creating an authentic and memorable atmosphere for our guests is something we strive for! 😊 That said, we’re truly sorry to hear that you found the walk up to the hostel challenging and that the atmosphere and staff did not meet your expectations. Your feedback is invaluable, and we’ll be addressing these concerns with our team to ensure we provide a warm and helpful experience for every guest moving forward. We hope the rest of your time in Cusco was enjoyable, and we’d love the chance to welcome you back in the future and offer an even better experience. Thank you again for your honest feedback, and safe travels! Best regards, The Supertramp Cusco Team
Thank you for taking the time to share your feedback about your stay at Supertramp Cusco! We’re delighted to hear that you enjoyed the amazing views, both day and night, as well as the comfort of the beds and the spacious bathroom. It’s al… Show more
Reviewed: 11 January 2025 · Stayed in October 2024
Verified reviewReviewed: 2 January 2025 · Stayed in January 2025
Verified reviewThe hostel has an amazing view of the city and is actually right next to an Incan Site! The staff were very friendly. I spent Christmas eve and New Year’s eve here and felt very at home. The dorm beds were super big and comfy and I loved that the lockers were attached to the bed - with this and the curtains, it felt like you had your own room.
There was often loud music playing at the bar and the rooms are very close to the bar. Of you are waking up early for a trek or tour, this is not ideal. They would turn down the music at 11pm though. The food, drink, taxi services etc are all very overpriced. I arranged a taxi through them to the airport and paid 40 soles, the taxi driver told me it should have been 15 soles. There is no common kitchen. It would have been wonderful to have more comfortable lounging furniture on the patios to enjoy the views.
Thank you for sharing your experience at Supertramp Cusco. We are glad to know that you enjoyed your stay and we appreciate your comments, as they help us to constantly improve. We understand that bar music can be an important detail, especially for those who plan to get up early. That's why we follow our policy of turning down the volume at 11 p.m. m., seeking a balance between those who enjoy our social activities and those who need to rest. Regarding taxis, we work with reliable companies to guarantee the punctuality and safety of our guests, although we will take note of your comment to review our rates. We also appreciate your suggestions about common spaces; The idea of improving the patio furniture seems great to us and we will consider it for future projects. Finally, although we do not have a communal kitchen, we strive to offer varied and quality food and drink options in our restaurant. We're always looking for ways to make our services as accessible as possible! Thanks again for staying with us. We look forward to seeing you with open arms on your next visit to Cusco.
Thank you for sharing your experience at Supertramp Cusco. We are glad to know that you enjoyed your stay and we appreciate your comments, as they help us to constantly improve. We understand that bar music can be an important detail, espe… Show more
Reviewed: 25 November 2024 · Stayed in October 2024
Verified reviewReviewed: 27 October 2024 · Stayed in October 2024
Verified reviewLovely friendly staff, good sized room and private bathroom
Noisy neighbours, but it is a fun hostel afterall
Reviewed: 23 October 2024 · Stayed in October 2024
Verified reviewThe free infusions
In my 2 months trip throught Peru it is the most expensive-worst experience I had in a double bedroom. 20 sol charge to change my first bedroom (I changed because for 150 soles I expected the room to be quiet but it is build right in the middle of restaurant and terrace with no sound insulation! Seriously… And the second I took (for 160 soles) was big but had no windows, smell of mold, it feels like a cave, the bathroom is to tiny you can’t even put your stuff inside, the flush wasn’t even working normally, one of the two bed lights wasn’t working…. For me my stay in this hostel was a disaster and a lost of money. I wanted to stay 4 nights but I left after 1. I just can not believe they charge so much for this! It does not deserve this price, 80-90 soles at most Also, the behaviour of the staff was unprofessional and I felt like disturbing a group of friends that had others things to do !
Hello! We are very sorry to hear that your experience at our hostel was not what you expected. We sincerely appreciate your feedback, as it helps us identify areas where we need to improve. Our goal is for every guest to feel comfortable and well taken care of. We value your comments about the rooms and will take your observations into account to make the necessary improvements. Our staff is always available to help and ensure that every stay is as enjoyable as possible, and we regret that you didn’t feel that support. We hope that, despite this experience, you might consider giving us another chance in the future. We are committed to providing better service and a more pleasant experience for all our guests. Thank you for your feedback! PURE LIFE!
Hello! We are very sorry to hear that your experience at our hostel was not what you expected. We sincerely appreciate your feedback, as it helps us identify areas where we need to improve. Our goal is for every guest to feel comfortable a… Show more
Reviewed: 23 October 2024 · Stayed in October 2024
Verified reviewReviewed: 21 September 2024 · Stayed in September 2024
Verified reviewReviewed: 19 September 2024 · Stayed in September 2024
Verified reviewI stayed in the Torquoise room. Very spacious, big shower, hot water, wifi. Staff were friendly and kind. Wouldn't say this is a party hostel. Like most of Cusco there are lots of stairs to climb to get here. The room is smack central to everything in the hostel, I used my space heater as white noise as I am a light sleeper and slept soundly.
Reviewed: 29 August 2024 · Stayed in August 2024
Verified reviewThe hostel is set up the hill and has beautiful views of Cusco! The staff were friendly and helpful and the food was really tasty. Great location and value for money.
I had a private room right next to the reception/restaurant and it was slightly noisy early in the morning (deliveries?).
Reviewed: 20 June 2024 · Stayed in May 2024
Verified reviewReviewed: 9 May 2024 · Stayed in April 2024
Verified reviewThe hot water was nice.
The location, so difficult to find & the hike going up (with our luggages/bags) was so challenging, we had palpitations! Likewise, room wasn’t soundproof as we could hear the noise from the restaurant/reception at night, hence we didn’t sleep well. Also, the staff didn’t answer most of our messages promptly. But when we called to ask to book the taxi, so far they replied right away. But we had arrived late, and the pathway was dark. We went out for dinner & when we came back, taxi driver didn’t know the place & stopped us at a different accommodation so we got lost in the cold. Good thing there was google maps & had to ask a local where it was. Also, we left early for our tour the next day, 6 to 8am & breakfast was not yet ready & no packed breakfast possible. You have to wait until around 8am when staff starts coming & will be able to make breakfast.
Dear Sherilyn, Thanks for your comments because they always help us to improve. Our hostel is located in the middle of an intangible area because we are exactly next to a colonial aqueduct, the experience that we offer is being in the middle of a tipical area, an antique house, next to a tourist attraction, on the other hand, Regarding breakfast, we actually serve it from 8 to 10 am, however there is always the option of having a box lunch to take away, this you can request a day before at the hotel reception and we schedule it for everyone who requests this service. Thank you so much :)
Dear Sherilyn, Thanks for your comments because they always help us to improve. Our hostel is located in the middle of an intangible area because we are exactly next to a colonial aqueduct, the experience that we offer is being in the middl… Show more
Reviewed: 14 April 2024 · Stayed in March 2024
Verified reviewGreat hostel in a lovely location. The staff were great and so helpful and accommodating making a gluten free breakfast for me. The turquoise room was spacious and great for a couple, the bed comfy, and the water in the shower really hot. Taxi service to/from the airport was great and reasonably priced.
I really struggled with the cold on the night - a heater in the room would have been amazing.
Dear Rae, thanks so much for your comments, we are more than happy to know that you love our place, we are in a magic place efectibly. Your suggestions help us to become better, thanks a lot. Kind Regards
Reviewed: 9 February 2024 · Stayed in January 2024
Verified reviewThey have curtains in front of the beds.
Reviewed: 4 February 2024 · Stayed in February 2024
Verified reviewThe staff were super helpful and kind. The view from the reception/restaurant would have to be one of the best in the whole city. There are really nice restaurants within 10mins walking and you can hear the birds chirping in the morning. The dorms were also super comfy and cute.
That most tours start before 8am and breakfast only starts at 8am. Kind of no point offering it free with booking when most of the time you can't access it. And the steps 😂
Hi Lili, thank you so much for your review, the view of our hostel is wonderful, indeed! We are so close to the main square but you also can feel the nature and mountains. For breakfast we always have available boxbreakfast for a fair price, and you can take it to your tours :) We hope yo have you with us again
Hi Lili, thank you so much for your review, the view of our hostel is wonderful, indeed! We are so close to the main square but you also can feel the nature and mountains. For breakfast we always have available boxbreakfast for a fair price… Show more
Reviewed: 28 January 2024 · Stayed in January 2024
Verified reviewGreat hostel. Not too social, not too boring, just ideal for all kinds of flavours!
Hi PAula, thanks for your review! We hope to have you here again soon!
Reviewed: 26 January 2024 · Stayed in January 2024
Verified reviewReviewed: 24 November 2023 · Stayed in November 2023
Verified reviewComfy bed
It is a bit up the hill so with altitude issues coming back takes your breath away
thanks dear Anna! so we understood it, but the amazing view is all!! see you soon!
Reviewed: 23 November 2023 · Stayed in November 2023
Verified reviewView, quiet, breakfast was amazing, cozy place, hot water
all good
hello Skaba!! thank you so much for share your experience here! back here soon!! =)
Reviewed: 4 November 2023 · Stayed in November 2023
Verified reviewReviewed: 18 October 2023 · Stayed in October 2023
Verified reviewLove the location Clean friendly staff no excellent staff. No complaints what s o ever
Norhing
Dear John we were glad to have you here again and share the days with you. We know you had to walk a lot and we appreciate your good vibes! We love that despite the passage of time there are still travelers like you! Greetings from all the staff and we hope to see you soon!
Dear John we were glad to have you here again and share the days with you. We know you had to walk a lot and we appreciate your good vibes! We love that despite the passage of time there are still travelers like you! Greetings from all the … Show more
Reviewed: 26 August 2023 · Stayed in August 2023
Verified reviewStaff was SO nice. Beds had privacy curtains. Overall very cool aesthetics.