Excellent experience

Stayed in June 2025

Nothing

Amazing experience from start to finish

Stayed in July 2025

We were advised we had a discount for the spa with our booking (which they provided in hard copy) but the spa seemed surprised and a bit reluctant to honour this. They did in the end but it felt like a negotiation and was uncomfortable.

Fantastic room, great spa, excellent facilities.

Stayed in May 2025

Maybe change the TVs and the carpet in the rooms.

Excellent staff, you have anything you need inside the hotel, best gym you can have for a Hotel, very well located, excellent restaurants and bar.

Stayed in May 2025

If you have a room on a higher floor, the view of the city is spectacular. Guests on particular floors get access to Westin Lounge on the 29th floor, which allows you to have 3 meals a day of a very high quality. The location is convenient but it all depends where you want to go in the city. Don't take taxis recommended from the concierge because they are twice as expensive as the ones you can catch on the street. Beware that Lima is a big city and the traffic moves very slowly whenever you go. The staff is very helpful and the hotel experience overall is excellent.

Stayed in January 2025

Nothing major in particular. All good

Very friendly and accommodating team members. Excellent service.

Stayed in December 2024

770 is a Great restaurant

Stayed in September 2024

The only thing negative for us was that, when we arrived after a very long flight and got into our room, there wasn’t a bed for our 8 years old child. It was clearly writen that “your child can sleep here for no additional charge” they asked for money for an extra bed. Our room was master suit and we stayed for 6 nights. Then when we explained that with our reservation, stay for the child is free. After that they did not charge it extra. But when we came back to the hotel after staying in another city, to the same kind room, again there was no bed or sofa bed for our child. Because we were really tired and it was just one night, we didn’t ask for the bed this time. I want to write this it maybe will be helpful for other families with children. Thank you.

Very kind staff, cleanliness, breakfast, location, comfort.

Stayed in August 2024

very comfortable!! beautiful view of the city

Stayed in July 2024

Good service in general. But be careful if you book a hotel transfer as they forgot to book mine and had to last minute scramble for one.

Great location in Lima

Stayed in March 2024

In the evenig / at night ithe whole lobby is very dark.

Room, Breakfast

Stayed in April 2024

Nothing! Everything was incredible

Amazon hotel! The staff is incredible. The place it is beautiful, clean and have everything that you need! Even things that you didn’t knew that you needed, like the saloon for men.

Stayed in March 2024

Not too many free amenity

Love the location and the staffs were so kind

Stayed in February 2024

Very modern and spacious.

Stayed in January 2024

There isn't much not to like. The location is relatively far from the more touristic areas such as Miraflores.

The apt was comfortable and spacious. The executive suites give access to the club, including breakfast, a light lunch and dinner. The gym is very well equipped. The swimming pool is good, but no external pool. The food is very good quality. There are 4 restaurants including the lobby bar.

Stayed in February 2024

Excellent choice and quality

Stayed in January 2024

Absolutely everything about this hotel was AMAZING!! It was such an enjoyable experience, starting from the room to the pool and breakfast. I couldn't recommend more this place!

Stayed in October 2023

The staff was very helpful and the place felt very secure, there was always transport available for hire in front of the hotel entrance. The room i had had a nice view of the roadway that stretches out into the distance.

Stayed in August 2023

Chairs in lobby are a bit too soft.

Staff were very friendly and helpful. Excellent location. The hotel was very clean and very modern. Very lovely view..

Stayed in August 2023

The message I sent to the hotel through booking about our special request , nobody knew about it(Front desk neither concierge). There was only one Front Desk attending, so waiting time was long.

All

Stayed in June 2023

Breakfast was excellent, location is convenient Hotel staff were great.

Stayed in May 2023

I paid for breakfast with the booking but I had to check out before it started. The staff were able to arrange a breakfast bag to take with me, but the food was underwhelming. Definitely not a good value to charge the customer for a buffet breakfast and then give them a snack. My advice would have been to refund the breakfast like I had asked.

The facilities were nice and the staff were helpful.

Stayed in February 2023

great service and great room

Stayed in February 2023

Indoor pool must have 30 minutes utilization per person. The rest worked properly.

Cleaned.

Stayed in December 2022