Basic breakfast, clogged toilet ( which made us change the room), big price for laundry service

Big rooms, good facilities, good beds, big shower , hot water

Termínem pobytu byl srpen 2025

We needed to tell the reception every day to turn on the hot water for us. We took some cold showers a few days cuz there were no hot water. They need to change their heating system or keep it on 24/7.

One of the best hotel stuff I’ve seen in a while. They were extremely helpful and went the extra mile to help us with everything we needed and beyond.

Termínem pobytu byl srpen 2025

The breakfast was somewhat underwhelming for a four-star establishment, and the shower water could have been hotter. That said, these were minor issues and did not significantly impact the overall experience.

The staff were extremely friendly and exceptionally accommodating. We received outstanding service from a team member named Sigwar (apologies if the spelling is incorrect, as I spelled it phonetically). The rooms retained heat well, which made a significant difference during the cold nights.

Termínem pobytu byl červenec 2025

Excellent staff - happy to help. We had a large suite which was lovely - huge bed and lovely shower. clean and airy.

Termínem pobytu byl říjen 2024

The facilities are not great. Could not figure out how to run on the heating in the room however they did provide a separate radiator heater. Location may feel a bit far but for me it was fine - the center is around 15 mins walk.

A pretty good value option in Cusco. It is around 15 mins walk from the center. The room was massive and pretty much like a suite. The staff are very friendly and helpful.

Termínem pobytu byl červenec 2024

A little far outside the central area but not too far if willing to walk

Beautiful suite for a good price

Termínem pobytu byl květen 2024

There is no window in the room and because the room is small we kept the door slightly open to ventilate. Also the shower makes the tiny room humid.

The staff is great and helpful and the location I liked it. Uber works fantastic for 7-10 soles you reach the centre. and the area is quiet.

Termínem pobytu byl duben 2024

1. Struggling to communicate with the staff because they cannot speak english, so we were communicating by using google translate. 2. The floor is never mopped so it’s easy to get dirty feet to get into bed.

The staff are good and very helpful. The wifi is good but not in all areas, when in bathroom it has a bad signal

Termínem pobytu byl září 2023

A bit away from the center and touristic palces, but no big issue, Taxi/Uber is very cheap and 15min away

Suite for a very moderate price with, large space, very clean

Termínem pobytu byl srpen 2023

Unfortunately my partner was taken ill and the hotel reception were fantastic. They organised for a Dr to attend and this arrived very quickly 10 mins.

Termínem pobytu byl květen 2025

We were given a free upgrade which was very welcome. It was a lovely gesture. We ordered room service and the meals were delicious We arrived late for breakfast and were still provided for. Thank you!

Termínem pobytu byl květen 2025

It's a shame that the restaurant on the ground floor wasn't working. But it wasn't a problem. We ordered a taxi. We paid 10-15 Sol and arrived at the restaurant. We wanted to stay there an extra night when we came back from Machu Picchu. It was really late. Booking seemed to have room. When we called they said there was no room. Probably because of the time. A real shame

We arrived at the place after being lied to at another hotel that did not suit us. We got a large and spacious studio room. There was a sitting area, a dining table and a small kitchenette. The place is modern and spacious. It was a pleasant change. The beds are comfortable. The staff did everything possible to make the stay more pleasant. The lady at the reception gave helpful tips, helped organize tours and transportation. Help us rent a wheelchair at a reasonable price, taxis and more. Every morning the breakfast was brought down to the room because mom had trouble going up the stairs to the dining room. All in good spirits.

Termínem pobytu byl červenec 2024

The bathroom stank. There was a constant smell of sewage and we had no hot water for the entire week. We repeatedly alerted the staff to this issue and it was not resolved. One day we had hot water for less than 5 minutes.

The room was a clean and good size, beds were comfy, staff were friendly.

Termínem pobytu byl květen 2024

Very clean and very good stuff. They try the best make you enjoy there .

Termínem pobytu byl únor 2024

Breakfast was poor, shower never got hot, and heating did not work in the room.

The free upgrade to a superior room. Staff were helpful.

Termínem pobytu byl červenec 2023

The location was ideally situated for the places we wanted to visit.

Termínem pobytu byl červen 2023

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Termínem pobytu byl září 2024

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Termínem pobytu byl červenec 2024

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Termínem pobytu byl prosinec 2024

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Termínem pobytu byl červenec 2024

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Termínem pobytu byl leden 2024

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Termínem pobytu byl prosinec 2023

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Termínem pobytu byl prosinec 2023

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Termínem pobytu byl listopad 2023