Reviews of Gateway Hotel 4 stars
Jacksons Parade, 495 Port Moresby, Papua New Guinea
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewPool and the food
TV not working
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewProximity to the airport and accommodating front desk staff.
We advised that we'll check in at 4pm. However, when we arrived, the room was not yet available and was advised to wait. After a few minutes, we were called and we're advised that we have been upgraded to a 1 bedroom apartment. I mentioned that we booked for 2 beds, and upon finding out there was only 1 bed, we advised front desk that we need 2 beds. The staff offered to set up an extra bed for free. Upon arriving at the apartment, we were so disappointed because the room was almost bare, no bottled water, no soap and shampoo in the bath, the telephone was not working and later, the extra bed NEVER came.
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewQuietness and cleaners of the room and service airport pickup drop off and eagerness of help assistance from the hotel drivers .
Greetings and welcome from reception is very poor and understanding of Clients guest is lacking room.service phone in the room not working and towels all day non in the room miss appointments cause no towels to shower all day before and next .
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewI didn't have breakfast so I wouldn't know.
Refurbish and replace old switches and repaint to more modern type.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewIt's still close to the airport. The only redeeming feature. The Jacksons Bar is very good.
The renovation seems to be taking forever and is very disruptive. When I checked in they were overbooked and the staff had to find an apartment nearby and gave me an "upgrade". Their admin processes are a bit shambolic like other hotels in the chain. Takes forever to check in and check out, so the queues can be quite long at reception.
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewClean, quiet, friendly and helpful staff
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewLocation great and Staff very helpful
Room bathroom - water not draiing properly
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe doors needs replacing and the tables outside the
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewToo hot at Wild orchid restaurant. Food at Sizzler was average. Atmosphere was not inviting.Bevregae selection was poor.
Hi Sebastiana. Thank you for your honest feedback and also for staying with us. We are currently running training for the staff so that our standard is kept up. We are also working on the menu options as well as the beverage options, we do hope you come back after the renovations are done. Cheers and top weekend.
Hi Sebastiana. Thank you for your honest feedback and also for staying with us. We are currently running training for the staff so that our standard is kept up. We are also working on the menu options as well as the beverage options, we do … Show more
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewCleanliness of the room.
Parking Room's aircon was faulty / blowing out of warm air only when I was there.
Hello Doreen. Thank you for choosing to stay with us. We sincerely apologies for the issues you encountered during your stay- we currently have the team working on this. We value your feedback and will like to keep up to our standards. We do hope you come back on your next stay. Cheers and have a good weekend!
Hello Doreen. Thank you for choosing to stay with us. We sincerely apologies for the issues you encountered during your stay- we currently have the team working on this. We value your feedback and will like to keep up to our standards. We d… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in July 2025
Verified reviewThe staff assisted with her discretion for bond free reservation.
Was advised that going forward I have to pay a K200 bond fee regardless of being a member for 2 years
Hello Jade. Thank you choosing to stay with Gateway Hotel. We sincerely apologies for the inconvenience caused during your stay- this issue of AC has been escalated to the right team and they are working on this. Also, be advised that is mandatory for all bookings that a bond fee is collected and refunded upon check out. We hope you come back when our lobby is open. Cheers and have a good weekend!
Hello Jade. Thank you choosing to stay with Gateway Hotel. We sincerely apologies for the inconvenience caused during your stay- this issue of AC has been escalated to the right team and they are working on this. Also, be advised that is ma… Show more
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewProximity to airport
Tv did not work Both restaurants super slow ( no value for money ). Water pressure low , lever broken to covert water flow from shower head to hand unit , it wa stuck on had unit Towels 3 requests and two trips to reception and to housekeeping stores to get towels
Hello Bruce. Thank you for choosing to stay with us during your short trip. We understand that the room had no water and the shower head was broken, and you requested more than two times for the towels to be replenished- we sincerely apologies for this and are currently working with the Maintenance and the Housekeeping team to improve. We also understand that the restaurants were slow in service- this has been escalated and is working progress. We do hope you come back soon when our new lobby is opened. Cheers!
Hello Bruce. Thank you for choosing to stay with us during your short trip. We understand that the room had no water and the shower head was broken, and you requested more than two times for the towels to be replenished- we sincerely apolog… Show more
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewLocation
Water wasn't running well. AC was not working. No towel, I had to go to the reception twice just to ask for towel.
Hello Daven. Thank you for choosing to stay with us. We understand that you encountered no water and towels in the room and also the AC was not working- we sincerely apologies and understand this did not make your stay a enjoyable one. We are currently working closely with the team to have this issues sorted. We do hope you come back on your next visit. Cheers!
Hello Daven. Thank you for choosing to stay with us. We understand that you encountered no water and towels in the room and also the AC was not working- we sincerely apologies and understand this did not make your stay a enjoyable one. We a… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewLocation for traveling
9
Hi Mr Patrick. Thank you for staying with us here at Gateway on your visits. We appreciate and value your feedback. We do hope you come back soon when our new receptions opens, Cheers!
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewRooms were good.
Curtains should be replaced and rooms service for toiletries and towels done on time.
Hello Emmanuel-Carlos. Thank you for choosing to stay with us here at Gateway Hotel on your recent travels. We understand that the room service and amenities were not done in a timely manner, and we are currently working with the team to have this improved, we sincerely apologies for this. We do hope you come back on your next stay and we will make it a memorable one! Cheers!
Hello Emmanuel-Carlos. Thank you for choosing to stay with us here at Gateway Hotel on your recent travels. We understand that the room service and amenities were not done in a timely manner, and we are currently working with the team to ha… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewfrom reservations to the room and convenience, this hotel is highly recommended
Not much. Quite satisfactory
Hello Gideon. Thank you for choosing to stay with us here at Gateway Hotel. We appreciate and value your feedback and love to keep up to standards. We do hope you come back on your next visit. Cheers!
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified review