Reviews of ACE Hotel and Suites This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

I love the room and the water spa.

So far. None.

Proximity to the place of the event; Many choices for breakfast; Room is clean

N/A

Spacious efficient and clean room. Excellent service of staff. We really appreciate make the extra effort for my birthday

Breakfast buffet selection needs more variation.

Clean room. Spacious. Great inclusions in the price.

Some areas of the hallway and the lobby smelled weird. The room above mine seemed to have a child running around and I could hear the steps.

Spacious

Train your buffet folks to improve customer service

The bed and the ushers at breakfast

Too much pork on buffet and we were made to pay the days we never stayed.

Cleanliness and staff

None

The room is big enough, excellent breakfast, receptionist were also good.

Breakfast was excellent.

The pools & spa were nice. The coffee lounge and sky high bar, whose staff/personnel were very attentive and respectful is appreciated. The housekeeping staff likewise were helpful. I find the beds comfortable and the rooms cool.

The reception staff who assisted us at check-in didn't know what he was doing. He was new. It just so happened that another guest was being checked in at the same time. We heard differences like in how much the insurance fee was for our rooms, which he failed to tell us at the start when they required that I pay in full upon check-in. Too little variety at the breakfast buffet. Just the usual. Not only was the food already cold by 8 am, but some items were no longer replenished. At the pools, they need to remind the parents to be more mindful and impose stricter discipline on their kids. Many kids were rowdy and rough. The concept of relaxing with the ruckus was at times lost. They would grab floaters and even jump on you. The sewer smell sometimes leaked through the air vents in our room. The housekeeping staff sprayed the room with air freshener, though, to remove the smell.

We always enjoy our stay here. Our family loved it here, and it was such a treat to be here and have a wonderful staycation. The staff are courteous and nice. Truly a worthwhile experience.

There is a bit of a waiting time in the reception, and the seats are limited. Maybe add more seats, but it was fine.

Water Spa

beautiful hotel rooms water dispenser on every floor good location

-hope there's a cheaper option to stay in the hotel without breakfast (for people who are rushing out anyway) and without water spa -in other countries there's an ice dispenser beside the water dispenser on every floor

Water spa

Room

Aircon was good. Water dispensers on each level. That was about it for the positives.

The breakfast buffet was fairly poor - lots of choice but all pretty average food. The fitness centre was limited and only 3 people max allowed in there. I went early morning and was able to get in every time but wouldn't fancy my chances later on. The room was tired and needed some TLC. I was on the floor below the sky bar and it was loud at night. I had a free "upgrade" to a suite but the room was still not nice. I needed an invoice on check-out and the staff took 25 minutes to find me something that I could vaguely submit to work. I understand this is more of a family hotel and I was on a business trip so not appropriate but I had a fairly terrible stay.

The spa and the bathroom was ok

Very expensive for the quality of premises.