6.9

Reviews of Aqua Travel Lodge This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

Serena Street, Buena Suerte, Palawan, 5313 El Nido, Philippines

  • Jose

    Reviewed: 15 August 2025 · Stayed in August 2025

    Verified review
  • 7.0 Good
    Levi

    Reviewed: 9 August 2025 · Stayed in June 2025

    Verified review
  • Felicity

    Reviewed: 17 July 2025 · Stayed in May 2025

    Verified review
  • See the property
  • 7.0 Good
    Brigita

    Reviewed: 23 June 2025 · Stayed in June 2025

    Verified review

    Great location, breakfast area has nice view over the port.

    Some employees were helpful, some were just not interested in being there. The facilites could get a touch up, our bathroom window glass was broken, some tiles in the hallway were cracked.

  • Mary

    Reviewed: 22 June 2025 · Stayed in June 2025

    Verified review
  • Rebecca

    Reviewed: 22 June 2025 · Stayed in June 2025

    Verified review

    Close to beach and restaurants. View from my room of waterfront. Great breakfast dining area with views of water.

  • See the property
  • Chris

    Reviewed: 19 June 2025 · Stayed in May 2025

    Verified review
  • Gulcin

    Reviewed: 16 June 2025 · Stayed in April 2025

    Verified review

    Nothing

    The worst hotel that ı stayed in my life , reality is totally different than photos. Photos are all fake . Toilet smell is everywhere, you can take shower with bowl as if you live in old times . I never recommend them, stay away from this hotel

    Property response:

    I would like to clarify a few things regarding this review: The guest’s dissatisfaction appears to stem from the room not matching their expectations based on the photos. Had this concern been raised before or upon check-in, we would have gladly offered to move them to another available room more aligned with their preferences. They booked a Standard Double Room and assumed it included a sea view, despite being informed at the front desk that sea view requests are subject to availability. Had they requested it in advance, we could have accommodated their preference. Unfortunately, their behavior toward our staff was both inappropriate and disrespectful, culminating in a serious incident where one of our team members was nearly injured by a door being forcefully slammed. We take this kind of conduct very seriously, as we are committed to maintaining a safe, respectful, and professional environment for both employees and guests. As a result, we have filed a formal report with the local police and Booking.com regarding the incident.

    I would like to clarify a few things regarding this review: The guest’s dissatisfaction appears to stem from the room not matching their expectations based on the photos. Had this concern been raised before or upon check-in, we would have … Show more

    Aqua Travel Lodge
    16 June 2025
  • Gulcin

    Reviewed: 16 June 2025 · Stayed in April 2025

    Verified review

    Nothing

    The worst hotel that ı stayed in my life , reality is totally different than photos. Photos are all fake . Toilet smell is everywhere, you can take shower with bowl as if you live in old times . I never recommend them, stay away from this hotel

    Property response:

    I would like to clarify a few things regarding this review: The guest’s dissatisfaction appears to stem from the room not matching their expectations based on the photos. Had this concern been raised before or upon check-in, we would have gladly offered to move them to another available room more aligned with their preferences. They booked a Standard Double Room and assumed it included a sea view, despite being informed at the front desk that sea view requests are subject to availability. Had they requested it in advance, we could have accommodated their preference. Unfortunately, their behavior toward our staff was both inappropriate and disrespectful, culminating in a serious incident where one of our team members was nearly injured by a door being forcefully slammed. We take this kind of conduct very seriously, as we are committed to maintaining a safe, respectful, and professional environment for both employees and guests. As a result, we have filed a formal report with the local police and Booking.com regarding the incident.

    I would like to clarify a few things regarding this review: The guest’s dissatisfaction appears to stem from the room not matching their expectations based on the photos. Had this concern been raised before or upon check-in, we would have … Show more

    Aqua Travel Lodge
    16 June 2025
  • See the property
  • Mark

    Reviewed: 26 May 2025 · Stayed in May 2025

    Verified review

    The Location was great.

    Stayed four nights and had no hot water.

  • Philip

    Reviewed: 22 May 2025 · Stayed in May 2025

    Verified review

    Breakfast just okay, some of the rooms don't have hot water

    No hot water

  • Barry

    Reviewed: 18 May 2025 · Stayed in May 2025

    Verified review
  • See the property
  • Barry

    Reviewed: 18 May 2025 · Stayed in May 2025

    Verified review
  • Oueslati

    Reviewed: 7 May 2025 · Stayed in May 2025

    Verified review

    Nothing

    Very dirty , insect are everywhere

  • Isla

    Reviewed: 4 May 2025 · Stayed in May 2025

    Verified review
  • See the property
  • Jane

    Reviewed: 4 May 2025 · Stayed in May 2025

    Verified review

    Nothing. The only positive was the location being close to the beach and on the main strip.

    Everything, especially how dirty the room was. We knew the room would be basic given the price, but it was a lot worse than we imagined. The room was infested with mosquitos, flies, and other insects, most likely due to the holes in the ceiling, or the fact that the ‘balcony’ door did not close properly. I say ‘balcony’, it was more of a window ledge that was almost touching the building construction next to the hotel. We got woken up around 7am each morning due to the construction work taking place immediately outside the hotel room. If you were expecting a view, I hope you like a half finished building as that is all you will see. The bathroom was the worst part of all. There were open drains which absolutely stunk, used plasters and contact lenses left on the window sill from however long ago, insects coming out of the sink hole, and just general grime. Don’t think you can clean yourself though, the shower water pressure is equivalent to a watering can. You also have to ask reception for toilet roll as it wasn’t provided in the room. We also had to empty our own bin despite asking reception for housekeeping in the morning. It didn’t even look like housekeeping were employed at the hotel. The reception staff in general were rude, unhelpful, and always looking at their phones. We were made to feel unwelcome and that we were an inconvenience. All of this led to us checking out early and booking another hotel. It was only when we did this that the staff actually spoke to us. Definitely the worst accommodation we stayed in during our time in the Philippines. Save your money and book somewhere else!

  • Nathaniel

    Reviewed: 29 April 2025 · Stayed in April 2025

    Verified review

    Everything was as expected and the location was Great and the breakfast was fantastic and the staff was very friendly and very accommadating will deffiently stay here again

    I truly enjoyed the location and the staff

  • Julio

    Reviewed: 29 April 2025 · Stayed in April 2025

    Verified review

    Great location

    Room to small, and a lot of noise from the people in the street. Glass door were not closing good. Menu quality can improve

  • See the property
  • Zuzanna

    Reviewed: 29 April 2025 · Stayed in March 2025

    Verified review
  • Bailey

    Reviewed: 29 April 2025 · Stayed in April 2025

    Verified review

    The location.

    Apart from the location and friendly staff, there is nothing positive to say about this property. The room was basic, however the bathroom was awful, we definitely felt the need to wear thongs/flip flops when showering. The shower head was so rusted that water barely managed to spray out of it. The toilet was blocked the whole time we were there though they do have a plunger handy if you need. The button to flush the toilet is also so rusted that you second guess pushing it. A TV is provided however it must just be for decoration as it hardly worked. We paid for an ocean view room, however our view was of a bare courtyard and a tin roof.

  • Dwight

    Reviewed: 26 April 2025 · Stayed in April 2025

    Verified review
  • See the property
  • The

    Reviewed: 26 April 2025 · Stayed in April 2025

    Verified review

    A fantastic location and exceptionally friendly and helpful staff

    No kettle in the room or crockery to be able to bring home take away if you're tired after a day of activities

  • Richard

    Reviewed: 25 April 2025 · Stayed in April 2025

    Verified review

    The view and location

    Staff are more interested in their mobile phones than the guests. No hot water after bringing it up for 3 days, got offered a kettle so we could boil ourselves. Ran out of baked beans day 1 and still none day 3. Old menus laying around that you get told we don't do that anymore. PUT YOUR PHONES DOWN AND ENGAGE IN HOSPITALITY. This is the business that you work in. AVOID THIS ESTABLISHMENT LIKE THE PLAGUE. All 3 couples in our group had the same complaints

  • The

    Reviewed: 24 April 2025 · Stayed in April 2025

    Verified review

    The room was comfortable, clean, and a good size. The staff were all excellent and helpful. The location is superb for beach views, dining, shopping and nightlife.

    There was no hot water. We notified the staff who responded quickly but we were ultimately told it takes 20 minutes for the water to heat up so we had to have cold showers that were less than lukewarm. There is also no kettle in the room or crockery so you cant make a cup of tea or coffee in the room, and if you get take away food, you have to be sure to pick up your own cutlery and eat out of the container on your lap.

  • See the property
  • Craig

    Reviewed: 24 April 2025 · Stayed in April 2025

    Verified review

    good air con and location. also gordy working tv

    building works started 7am each morning , safe did not lock, balcony doors did not lock, bathroom could have been cleaner.

  • Showing 1 - 25

Loading

Guests also reviewed these properties:

Kyriad Valence Nord Bourg-Les-Valence

Bourg-lès-Valence, France

Olde Marco Island Inn and Suites

Marco Island, United States

Cinqueterre Holidays

Riomaggiore, Italy

Stay-a-While Guesthouse

Edenvale, South Africa

The Torrance Hotel

East Kilbride, United Kingdom

Pousada Canto da Ferradura

Búzios, Brazil

Quayside

Bridgwater, United Kingdom

The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

Loading...