Reviews of Ascott Makati This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!
Glorietta 4, Ayala Centre, Makati, 1224 Manila, Philippines
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewlocation
The location of the reception
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewIt was located right next to mall so easy access to shops and restaurants. They offer studio up to 3 bedroom suites for large groups which is convenient. They had washer and dryer available in our room so loved that. The staff were very nice and helpful.
There was construction going on so it made it extremely difficult to get our Grab vehicle to find location. I reserved a room with a sofa bed thinking it would pull out into a bed for my extra guest but it didn’t. It’s a pretty pricey hotel and the breakfast is expensive given the spread they had. I’ve been to other hotels with really large spread and less expensive.
Reviewed: 30 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewLocation
Rooms are not sound proof. Outdated rooms. There was a road closure in front of the hotel so entering wasn't easy
Dear Mr. Mohammed, Greetings from Ascott Makati! Thank you for your recent stay with us and for taking the time to share your experience with us. We are delighted to hear that you found our location to your liking. We would like to express our sincerest apologies for not meeting your standards regarding our rooms. We are taking your feedback seriously and we are addressing the situation regarding the reinvention.Your comfort and satisfaction are our top priorities. We appreciate your feedback and hope to see you again soon. Best regards, Wella Morales Guest Service Supervisor
Dear Mr. Mohammed, Greetings from Ascott Makati! Thank you for your recent stay with us and for taking the time to share your experience with us. We are delighted to hear that you found our location to your liking. We would like to expre… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in June 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in July 2025
Verified reviewThe daily breakfast is nice but I would like to suggest changing more items on the menu on a daily basis for those guest who stay longer than 1 or 2 days. The location is ideal being connected to Glorieta, SM etc is ideal for people wanting to shop and eat at various restaurants. The rooms I enjoy very much. Very clean and comfortable.
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Dear Valued Guest, Greetings from Ascott Makati! Thank you for your time to participate the survey and for giving us a high score. We appreciate your time here and we're grateful that you have enjoyed your stay. Please be informed that your feedback has been forward to the Management for propert action. We take pride in providing an excellent service and we're glad that we have met your expectation. Should you have questions or concerns, please let us know. Again, thank you and we look forward to welcome you again soon! Warm regards, Dave William Donor Assistant Manager, Guest Service
Dear Valued Guest, Greetings from Ascott Makati! Thank you for your time to participate the survey and for giving us a high score. We appreciate your time here and we're grateful that you have enjoyed your stay. Please be informed th… Show more
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe hotel and the staff very good
I like everyrhing
Dear Joven, Mabuhay and Greetings from Ascott Makati! Thank you for taking the time to rate your stay with us. We are delighted to know that your enjoyed your stay with us and that our team was able to provide service that satisfied your expectation. Please know that excellent customer service is what we always aim to provide to each of our guests. We look forward to the pleasure of having you again soon. Sincerely, Mark Paul Guzman Asst. Guest Service Manager
Dear Joven, Mabuhay and Greetings from Ascott Makati! Thank you for taking the time to rate your stay with us. We are delighted to know that your enjoyed your stay with us and that our team was able to provide service that satisfied your … Show more
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewThe location is strategic. You don't need to go far to get your needed stuff.
I have nothing that I don't like.
Dear Pedro Renato, Greetings From Ascott Makati! Thank you for taking time to share your wonderful feedback. We are glad to hear that you had an enjoyable stay and our convenient location attributed to your positive experience. We look forward to welcoming again you soon! Sincerely, Paolo Sebastian Ardiente Assistant Guest Service Manager
Dear Pedro Renato, Greetings From Ascott Makati! Thank you for taking time to share your wonderful feedback. We are glad to hear that you had an enjoyable stay and our convenient location attributed to your positive experience. We look fo… Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewI have stayed in this property few times, the staff are all amazing ( consistently) they are always ready to help and always happy, from the all Security staff to the Reception desk specially Aldy who assisted us during check in and check out. The room is clean and well maintained The location is perfect. I want to give extra thank you for assisting me with my Auntie - they provided a wheelchair for her to use until we checked out and all staff are always ready to assist us. Also I have left my bag with valuables ( as I kept it inside a drawer, so I forgot :-( ) they have contacted me about it and safely handed back to me… And thank you for the birthday surprise for me Mom :-) Well done to the Management for having an amazing team. Well done!! Thank you and see you all soon!
Nothing at all …
Dear Marilen, Greetings From Ascott Makati! Thank you for sharing your wonderful feedback. We are pleased to learn that you had an exceptional experience, and found our team very helpful with your needs during your recent stay. Your heartfelt comments will definitely be shared to the whole team as it motivates us to consistently deliver the highest quality of service to all our guests. We look forward to welcoming you back for another great stay experience! Sincerely, Paolo Sebastian Ardiente Assistant Guest Service Manager
Dear Marilen, Greetings From Ascott Makati! Thank you for sharing your wonderful feedback. We are pleased to learn that you had an exceptional experience, and found our team very helpful with your needs during your recent stay. Your heart… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewMattress
Dear Valued Guest, Mabuhay and Greetings from Ascott Makati! Thank you for taking the time to rate your stay with us. We’re sorry to see that we didn’t meet your expectations. If you have any specific feedback or concerns that you would like to share, please do feel free to reach out to us directly. We would like to know more about your stay and appreciate the opportunity to make things right and improve your stay experience with Ascott Makati. We look forward to the pleasure of having you again soon. Sincerely, Mark Paul Guzman Asst. Guest Service Manager
Dear Valued Guest, Mabuhay and Greetings from Ascott Makati! Thank you for taking the time to rate your stay with us. We’re sorry to see that we didn’t meet your expectations. If you have any specific feedback or concerns that you would l… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewLocation
Construction
Dear Mary, Mabuhay and Greetings from Ascott Makati! Thank you so much for taking the time to share your feedback! We’re delighted to hear that our strategic location and our staff service were the highlights of your stay. Please know that your comfort and satisfaction is in our top priorities. We look forward to the pleasure of having you again soon. Sincerely, Mark Paul Guzman Asst. Guest Service Manager
Dear Mary, Mabuhay and Greetings from Ascott Makati! Thank you so much for taking the time to share your feedback! We’re delighted to hear that our strategic location and our staff service were the highlights of your stay. Please know tha… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewOur unit was clean, spacious and has all the facilities we needed during our stay. Location is just walking distance to the malls, banks and business offices.
None, as all of the staff were polite and courteous except for the long wait for our check-in. The front desk officer told us to wait but suddenly left his post.
Dear Jade Mae, Greetings From Ascott Makati! Thank for you for taking time to share your feedback with us. We are delighted to hear that you enjoyed our convenient location near the malls, and found our units to be clean and spacious. We sincerely apologize for the long wait you experienced during check-in and for the unexpected absence of our front desk officer. Please know that we are actively addressing this matter with our team to ensure better experience to all our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for much improved stay. Sincerely, Paolo Sebastian Ardiente Assistant Guest Service Manager
Dear Jade Mae, Greetings From Ascott Makati! Thank for you for taking time to share your feedback with us. We are delighted to hear that you enjoyed our convenient location near the malls, and found our units to be clean and spacious. We … Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewIt’s conveniently close to shopping centers and transportation terminals.
Hard to find the entry for their parking space. I had to park my car in a nearby mall.
Dear Mr. Kenneth, Greetings from Ascott Makati! Thank you for participating the survey and for giving us a high score. We are delighted that you have enjoyed your stay and highlighted our location being close to the malls and other facilities. On the other hand, it is unfortunate to hear that you had challenge going to the parking space. While this is due to traffic rerouting in relation to Glorietta Reinvention Works, please be informed that we remain committed to take necessary action to lessen the inconvenience that our guests might experience. Your feedback is invaluable to us and rest assured that this has been taken with due diligence and raised to the management. Nevertheless, we're glad to know that you enjoyed your stay overall. Again, thank you and we look forward to welcoming you here soon! Warm regards, Dave DONOR Assistant Guest Service Manager
Dear Mr. Kenneth, Greetings from Ascott Makati! Thank you for participating the survey and for giving us a high score. We are delighted that you have enjoyed your stay and highlighted our location being close to the malls and other facili… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewBest location, sumptous breakfast and room too cosy. Cleanliness is maintained.
Dear Ms. Posada, Greetings from Ascott Makati! Thank you for your time to participate the survey and for giving us a high score. We appreciate your time here and we're grateful that you have enjoyed your stay. We take pride in providing an excellent service and we're glad that we have met your expectation. Should you have questions or concerns, please let us know. Again, thank you and we look forward to welcome you again soon! Warm regards, Dave William Donor Assistant Manager, Guest Service
Dear Ms. Posada, Greetings from Ascott Makati! Thank you for your time to participate the survey and for giving us a high score. We appreciate your time here and we're grateful that you have enjoyed your stay. We take pride in providi… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewI like the fast and accommodating service. I requested for a hard pillow because of neck issues, and the staff immediately followed up. I received two hard pillows. Excellent customer service!
The secured wifi was not available. The room did not have a microwave.
Dear Remegio, Mabuhay and Greetings from Ascott Makati! Thank you so much for taking the time to share your feedback! We’re delighted to hear that our team was quick to respond to your request for pillows and provided excellent customer service to help with your request. Your comfort and satisfaction is in our top priorities. We also appreciate your comments about the secured Wi-Fi and the absence of a microwave in the room. Kindly be advised as well that for our bigger rooms such as the One-bedroom Deluxe and higher room categories, we do have a microwave set up. Nonetheless, your feedback is valuable, and we will certainly look into how we can improve these aspects to enhance our guests’ experience We hope to welcome you back soon for an even better stay! Sincerely, Mark Paul Guzman Asst. Guest Service Manager
Dear Remegio, Mabuhay and Greetings from Ascott Makati! Thank you so much for taking the time to share your feedback! We’re delighted to hear that our team was quick to respond to your request for pillows and provided excellent customer s… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewlocation is great and the staff are great too room service is good
Dear Albis, Mabuhay and Greetings from Ascott Makati! Thank you so much for taking the time to share your feedback! We’re delighted to hear that our strategic location and our service were the highlights of your stay. Please know that your comfort and satisfaction is in our top priorities. We look forward to the pleasure of having you again soon. Sincerely, Mark Paul Guzman Asst. Guest Service Manager
Dear Albis, Mabuhay and Greetings from Ascott Makati! Thank you so much for taking the time to share your feedback! We’re delighted to hear that our strategic location and our service were the highlights of your stay. Please know that you… Show more