Reviews of Kerusso Haven This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

everything I like. place, room, staff and the place where you can eat

Nothing unfortunately

No hot water Old mattress Old dirty no room service no pool no bar

Beautiful location, great staff, nice and quiet

Peaceful and serene

Bathrooms could do with a clean and ants in bathroom

The staff was amazing. So accommodating. Rooms were great.

Maybe the location but once we sorted out transport it was fine.

1. The staff were very friendly and helpful. Despite our very late booking due to a flight cancellation, they assisted us kindly even late at night. 2. The location is about 15 minutes from the airport by van or local tricycle (tuk-tuk). 3. The hotel is peaceful and surrounded by lots of trees. The building itself is beautiful — it reminded me of a mountain chalet in Europe. After the hustle and bustle of Manila, this place felt like a peaceful retreat in nature. 4. The bed was comfortable. Unfortunately, adjusting the hot water was a bit tricky, but with the warm weather, it was still manageable. The water pressure was good. 5. The restaurant is in a separate building next door — a lovely setting with bamboo huts nestled between mango trees. Breakfast is around €5, and you just need to let them know in advance what time you’d like it. They can also bring the food to your room if needed. 6. The price is very reasonable for what you get.

None

Staff are awesome. Restaurant close is great and so pretty

Scenic

Water is not available. No shops around

Very unique property. It felt like it was in its own world! The restaurant is great.

Great location. Did not have breakfast.

Quiet area, big rooms, clean the staff really friendly and helpful.

We were in a ground floor room and could here people above us who were quite noisy souned like they were moving furniture around.

We loved the accommodation, the room was spacious and the bed was comfortable. We enjoyed eating at the restaurant next door, which was very affordable and in a lovely setting The staff at Kerusso Haven couldn’t have been nicer and nothing was an option inconvenience to them, they helped us get TukTuk, organised tours, helped us find our way around and organised a kayak for us to use on the mangroves. We felt very welcomed and can’t thank the staff enough for making our stay so lovely and rememberable. We would 100% stay here again when we return to Portu Princesa

The location is a little remote, but that makes it better… I arrived much later than expected and the night staff was lovely, and showed me to my room - which felt like a full comfort treehouse. The walk to the restaurant, after sunset, takes a magical appearance, with small warm lights hanging in the mangroves.

Nothing

We felt very comfortable. It's a truly beautiful place for a fair price. The rooms are spacious and very lovingly but yet functionally furnished. Our room even had a bathtub. There is a fast internet connection, a refrigerator, and a kettle. The staff is really helpful and hospitable. On the second day, the air conditioning in our room stopped working. The owner showed up just 15 minutes later, and when the unit couldn't be fixed, we were immediately given a new room. This is a great service that is second to none. The restaurant is beautifully and romantically located in the middle of mangroves. Since the paths are a bit long, it takes some patience. And I couldn't say that the food is outstanding, but it is somehow ok if you are hungry. There is also a large parking lot and we were able to park our vehicle easily and free of charge. I also don't want to forget to mention that the place is quiet. This compensates for the fact that it's not in the noisy center of the city. Because then, you wouldn't sleep a wink at night (I've lived on the island for several years and know what I'm talking about...)

Not a complaint but if possible, book a room on the second or third floor. Because of the wooden flooring, you can hear any movement on the second floor from the ground floor. I mention this because a guest came to our room on the second floor at 2 am and complained that we were too loud. And that was just because my wife took a few steps to get some water. Unfortunately, the restaurant doesn't match the high standards of the hotel. It might be advisable to order food from outside (Food Panda, to name one option).

Lovely place with outstanding restaurant. After exhausting flight it was a pleasure to being invited by owner to this beautiful restaurant with great food!

The staff could not be more helpful, a really nice place that takes you into the World of tropical atmosphere . Excellent restaurant - I mean the design and the food- all planned, designed , and served with attention to details . The staff are really friendly and helpful

Clean and confortable with lovely staff The room is huge

Nothing to really say ! We will come back for our last night

We stayed 3 nights at the start of our trip - overall great start to our trip, Bambi is a super kind and helpful host and we truly enjoyed our stay. Special highlights: - Booked all tours & transfers through Bambi, for competitive prices, which all turned out great - All staff was super helpful - Extra cherry on top: we forgot a Kindle, which Bambi organized to send to El Nido at no additional cost Would choose the stay again!

Great stay, the staff were friendly and helpful.

The staff were very welcoming and friendly. The staff really worked hard to make your stay enjoyable as - far as the 'hotel' part was concerned

The catering part. Quite frankly it was shockingly poor. The menu is very limited, and to make matters worse, when you select what you want, it was quite often not available, and on one occasion, my second choice was also not available. The menu has no European/ Western dishes. This is fine if you don't want European/Western guests, but please say so! The last time I dined, with neither of my choices of food available, I ordered two 'other dishes' which to me were Inedible (I am European and have a fairly broad palate) Your selection of alcoholic drinks is abysmal How can you offer a hospitality service and not even have a facility to sell a glass of wine, with a meal. Please get real! Your service staff in the 'restaurant' were lovely, but very poorly (or perhaps not at all) trained. On one occasion, I waited over 20 minutes for a bottle of beer.........................and the restaurant was not even 15% full! Finally, on two occasions, I asked if I could speak to the supervisor or duty manager of the restaurant, This resulted in more embarrassment for the poor staff. On both occasions, no supervisor or manager was 'available'.