The food prices were outrageous

Everything

Stayed in August 2025

One of the days, a member of staff in the restaurant made a huge deal out of us apparently sitting at the managers table. We moved after he insisted, but no one actually sat there whilst we ate breakfast elsewhere - it seemed like an unnecessary power trip. The restaurant/breakfast area is open to the elements so during a typhoon it can get pretty breezy and wet! The shower was a water fall shower, the pressure wasn't great and you couldn't adjust the height so if you didn't want to wash your hair it was a little awkward to use!

Picked up from the airport, didn't even know this was going to happen! Friendly staff at the reception desk and throughout the hotel services. On the last day when the flights had been cancelled due to the storm, the gentleman on the desk kindly arranged a bus for us to Puerto Princesa very short notice and helped us retrieve our laundry, we were very grateful! Great selection at breakfast everyday and some nice things on the standard menu too. Room service only came when you asked which was refreshing! Pool looked great but unfortunately the weather got in the way of us using it. We paid for a twin room which was quite small but perfectly functional. Beds were comfortable and housekeeping topped things up for us after making a short phone call.

Stayed in July 2025

We had a minor problem with the shower heater, that didn't heat much the water... but that, you can handle in a tropical island... the hard part was it started dripping at night (around 4:00am) and there was no one to fix it!

The place is nice, the view is even better. Everyone from the hotel staff tries to help you, in a very pleasent way. Breakfast was great with several but limited options, in a bufet style. They also had tuktuk, to take you to the center!

Stayed in April 2025

Location, it was a bit far out from the town but they do provide the free shuttle The food could have been better for the price. Food was much better in the town

Good pool, good gym, friendly staff Free shuttle service Free water machine

Stayed in May 2025

Very dissapointed about the towels look like not dry properly ? I guess in this kind of hotel it ahould be dry in a commercial tumble dryer. Even the face towel put in my face while having massage smell really bad. Hoping this will get some good action for good ofveveryone.

Nice and peaceful place to stay in between Lio and town. Breakfast just ok.

Stayed in May 2025

The open shower, where water splashes over the bathroom floor. It’s like someone forgot to install the door.

The ambiance, it gives me serenity.

Stayed in May 2025

Very well managed. Good customer service. Bang for the buck. Food was great. Also, made it so convenient to travel to the beach and city center by their regular shuttle services. Thank you for making our El Nido stay perfect.

Stayed in April 2025

Very good breakfast. Staff are nice and helpful.

Stayed in May 2025

Breakfast only average, no eggs to order, all buffet, busy and crowded.

Location out of town is good, use local transport (e-trikes)

Stayed in May 2025

The shower can improve hot water was not coming out frequently but nothing major

I had a wonderful stay — the room, the pool, and all the facilities were great! But what truly made the experience outstanding was the staff. They were incredibly helpful and kind throughout our stay. Unfortunately, I got food poisoning from an outside restaurant, but the staff went above and beyond to assist me and make sure I was okay. Their support truly made a tough situation so much better. After that, I only trusted the food from Charlie’s — and it didn’t disappoint! Highly recommend this Hotel

Stayed in April 2025

Overall, I really liked Charlie’s, but there were a few things that could be improved. The Good: • The pool is beautiful and very well-maintained. • Breakfast had a lot of variety and was consistently good. • I enjoyed the food at the restaurant overall. • Front desk staff were friendly, helpful, and welcoming. • My room was cool, clean, and smelled fresh. I liked the decor and appreciated the nice TV. Areas for Improvement: • Shuttle service: The drop-off and pick-up locations were inconsistent. I confirmed with the driver that the return shuttle from Lío Beach would pick me up where I was dropped off, but that ended up not being true. I waited for the shuttle in a poorly lit parking lot after dark, which felt really unsafe as a solo female traveler. I later learned the original driver had dropped me off at a different location than the pick-up. • Massage service: The quality was disappointing. I booked the massage hoping to relieve back pain after 41 hours of travel from Canada, but she spent no more than five minutes on my back and the rest of the time on arms and legs. It ended 10 minutes early. The towels were rough and uncomfortable, the room smelled like mold, the bedding was stained, and the door didn’t fully close—leaving little privacy. • Room condition: The paint on my door was chipped and peeling, which made the space feel a bit neglected. Hot water only lasted about two minutes during showers. Despite these issues, I still had a good stay and think with a few tweaks, Charlie’s could be even better.

Stayed in March 2025

I noted the shuttle service only had one time for the morning to El Nido town and Lio beach, but many times in the afternoon/evening. It would be nice to have more shuttle service times throughout the day - especially for El Nido town.

Breakfast was amazing, pool was great too! Staff were all welcoming and very accommodating and surprised us with a cute towel birthday cake for my little sister on her birthday! The shuttle service was also very helpful. Overall, an amazing stay!

Stayed in April 2025

Loved the location close to Lio Beach although it is quite a distance from El Nido town. The vibe and atmosphere is relaxed. My balcony was a nice sun trap in the afternoon. The food was good and the breakfast buffet is varied. Bed was really comfy and really appreciated my room upgrade. The staff are lovely and helpful. I would stay here again and therefore recommend.

Stayed in April 2025

Location wax a little far out but they offered a shuttle service couple times a day each way. Breakfast wasn’t the best as they run out of things and didn’t replenish so we had to ask . And ran out of plates cups glasses so had to wait for clean ones . This happened daily

Swim up room Shuttle service it offered

Stayed in April 2025

Very nice hotel and extremely friendly staff. The gym and massage was very good. Food and drink took a long time and beds weren’t amazing but overall happy with the stay and would have no hesitations returning.

Stayed in March 2025

The gym could be at least once a month cleaned, after my first training it looked like there was not cleaned at all (pictures). The hotel services are bit pricy, even the scooters rental which you can rent 500meteres close to hotel for 40% lower price. I can't complain more since 2members including me from 3 members group had food poisoning. You can't control TV by remote controller since digital receiver is stored behind the TV.

Deluxe room was pretty good that friends had but standard could be better. Of course if you're from Europe do not expect standard of 4* stars as they present themselves, it's rather 3* Staff were were friendly they tried to help in most of the cases, weere smiling all the time. Nice pool area.

Stayed in March 2025

The room we had was very big and comfortable

Stayed in March 2025

We were a group of 4 we would have much preferred to pay instantly for what we got. There was a mix up with splitting bills for a massage, which we sorted at reception on the day but to our horror we were being charged again on check out.

It was lovely & relaxing by the pool

Stayed in March 2025

The property, in general, was very nice. The staff was great. The beds were ok, comfort wise. The breakfast was good, with a variety of selections. The property was a little pricey and is out of the way, but the shuttle service definitely helps make up for it. If you stay there, I suggest you walk to or from Lio beach and to the far end of the beach. You'll feel like your on a deserted island :-).

Stayed in January 2025

The location isn’t ideal, as it’s not close to the town (15 min van). There were no shuttles at lunch time. The shower was either too hot or cold. Expensive dinner for ok food.

The room was quite big with a balcony with pool view, comfortable bed. The breakfast was varied and tasteful. The staff were always very friendly and helpful. There is a free shuttle (at specific times) to the town and Lio beach.

Stayed in February 2025

The restaurant offers tasty food like everywhere in Philippines. Standing over 3 weeks in different locations, I was shocked by the small portions offered by this hotel. Example: pork adobo contains 3-4 very small pieces of meat with a total of less than 50 grams. It is a way to trick customers, similar prices but small portions. The weights are not listed in the menu. Very close by hotel is a restaurant with decent portions. I recommend that restaurant.

First of all I appreciated the hotel staff: professional, polite and always with a smile of their face. The room B-111 is elegant, offers all the confort of the guests. The hotel has 2 medium-sized swimming pools with sunchairs and beach towel. Free transfer to/ from airport as well as free transfer to the center of the city according to a set scedule. Otherwise, the return trip to the center is over 10 euros ( fix price).

Stayed in February 2025

There were moisture in our room

Pool

Stayed in January 2025

As the property is quite far from El Nido town, the shuttle service to and from town schedule was not very often.

The room we booked was ample and comfortable for myself, my husband and teenage son.

Stayed in February 2025

The internet is really slow for remote work and videocalls.

The breakfast and location are great. The staff is really friendly.

Stayed in January 2025