Reviews of Charlie's El Nido Managed by HII This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!
Km 279 National Highway, Barangay Villa Libertad, 5313 El Nido, Philippines
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Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewAll the staff were amazingly helpful. Loved the pool area. Wish you'd sell your wooden coasters. Don't understand why it's not standard to clean rooms daily anymore. You have to ask when you run out of toilet paper, tissue, for more towels as the wet towels never dry. Everything. You're a nice hotel. Would be nicer if it was a standard for a basic clean and refresh. I shouldn't have to ask.
Dear Gadsabout, Thank you taking time to write this wonderful review, we truly appreciate your great comments about our accommodation and services from the staff. Your kind words will be our motivation to improve and develop towards providing excellent and quality hotel services. We have read your reviews regarding the concern about the cleaning policy and amenities request process of the hotel, and we truly apologize for not being able to satisfy your needs as well as your preferences during your stay, please rest assured that this concerns will be address properly for future guests. We still look forward your next stay with us, ensuring the better services for your convenient. Thank you for choosing Charlie's El Nido Hotel, Keep safe and Safe Charlie's El Nido Team
Dear Gadsabout, Thank you taking time to write this wonderful review, we truly appreciate your great comments about our accommodation and services from the staff. Your kind words will be our motivation to improve and develop towards provi… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewEverything
The food prices were outrageous
Dear Charles, Thank you for taking time to write this review. We would like to express our gratitude for choosing Charlies El Nido as your accommodation. We do apologize if our menu pricing did not meet your expectations, please rest assured that your comments will be an opportunity for us to improve and grow further with our products and services. Trust that it is our utmost commitment to provide you and all our guests the best experience possible and continue to work hard to ensure that guest expectations are met every time. The rest of the team are looking forward to welcoming you again with the better services and in the future. Stay safe and Healthy! Charlie’s El Nido Team
Dear Charles, Thank you for taking time to write this review. We would like to express our gratitude for choosing Charlies El Nido as your accommodation. We do apologize if our menu pricing did not meet your expectations, please rest assu… Show more
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewPicked up from the airport, didn't even know this was going to happen! Friendly staff at the reception desk and throughout the hotel services. On the last day when the flights had been cancelled due to the storm, the gentleman on the desk kindly arranged a bus for us to Puerto Princesa very short notice and helped us retrieve our laundry, we were very grateful! Great selection at breakfast everyday and some nice things on the standard menu too. Room service only came when you asked which was refreshing! Pool looked great but unfortunately the weather got in the way of us using it. We paid for a twin room which was quite small but perfectly functional. Beds were comfortable and housekeeping topped things up for us after making a short phone call.
One of the days, a member of staff in the restaurant made a huge deal out of us apparently sitting at the managers table. We moved after he insisted, but no one actually sat there whilst we ate breakfast elsewhere - it seemed like an unnecessary power trip. The restaurant/breakfast area is open to the elements so during a typhoon it can get pretty breezy and wet! The shower was a water fall shower, the pressure wasn't great and you couldn't adjust the height so if you didn't want to wash your hair it was a little awkward to use!
Dear Kimberly, Thank you for your amazing feedback on our service. Your kind and generous words truly inspire us to continue delivering genuine hospitality. The entire Charlie’s team is delighted to have had you as our guest. We sincerely apologize for the inconvenience caused by the behavior of our staff during your dining experience. This is certainly not the standard we wanted to offer to our guest. Please rest assured that we will conduct a thorough internal investigation to address the issue and ensure it does not happen again. We appreciate your feedback regarding the water pressure, and we will look into this matter as well to improve our guests' comfort. Trust that it is our utmost commitment to provide you and all our guests the best experience possible and continue to work hard to ensure that guest expectations are met every time. The rest of the team are looking forward to welcoming you again with the better services and weather in the future. Stay safe and Healthy! Charlie’s El Nido Team
Dear Kimberly, Thank you for your amazing feedback on our service. Your kind and generous words truly inspire us to continue delivering genuine hospitality. The entire Charlie’s team is delighted to have had you as our guest. We sincerely… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewThe staff are exceptional, always helpful and considerate of all requests. When I was ill for a few days the manager bought ginger tea and bananas to my room. The rooms are modern and clean with internet apps available on the tv.
All was spot on
Dear Jamie, Thank you for taking the time to write this review, please allow us to express our gratitude to you for choosing to stay at Charlie’s El Nido. Your positive comments regarding our accommodations, especially the staff, are greatly appreciated. We were pleased to make you feel comfortable and to make your stay with us memorable. And your thoughtful comments encourage us to keep developing the services we provide in future. We truly look forward to your next visit and would love to provide you with more helpful and accommodating services in the future. Stay safe and healthy! Charlies El Nido Team
Dear Jamie, Thank you for taking the time to write this review, please allow us to express our gratitude to you for choosing to stay at Charlie’s El Nido. Your positive comments regarding our accommodations, especially the staff, are great… Show more
Reviewed: 8 July 2025 · Stayed in April 2025
Verified reviewThe place is nice, the view is even better. Everyone from the hotel staff tries to help you, in a very pleasent way. Breakfast was great with several but limited options, in a bufet style. They also had tuktuk, to take you to the center!
We had a minor problem with the shower heater, that didn't heat much the water... but that, you can handle in a tropical island... the hard part was it started dripping at night (around 4:00am) and there was no one to fix it!
Dear Fernando, Thank you so much for taking the time to share your experience with us. We are absolutely delighted to hear that you enjoyed your stay from the breakfast, most of all, we are truly grateful for your kind words about our team. It means a lot to know that their support made a difference and we’ll be sure to pass along your compliments to them. Regarding the problem of hot water in the shower and dripping water thank you for pointing that out. We’ve shared your feedback with our maintenance team to ensure it gets addressed promptly in the future. Your comfort is always our priority. We hope to welcome you back again soon. Stay safe and healthy! Charlies El Nido Team
Dear Fernando, Thank you so much for taking the time to share your experience with us. We are absolutely delighted to hear that you enjoyed your stay from the breakfast, most of all, we are truly grateful for your kind words about our team.… Show more
Reviewed: 2 July 2025 · Stayed in May 2025
Verified reviewGood pool, good gym, friendly staff Free shuttle service Free water machine
Location, it was a bit far out from the town but they do provide the free shuttle The food could have been better for the price. Food was much better in the town
Dear Luigi, We're glad to hear that you enjoyed our pool, gym, and the service provided by our friendly staff. We also appreciate your feedback regarding the food. Please be assured that we will share your comments with our team as we continuously strive to improve the quality of our offerings, especially in terms of value for money. Thank you again for bringing these issues to our attention and we hope to see you again with better service in the future. Stay Safe and Healthy! Charlie's El Nido Team
Dear Luigi, We're glad to hear that you enjoyed our pool, gym, and the service provided by our friendly staff. We also appreciate your feedback regarding the food. Please be assured that we will share your comments with our team as we … Show more
Reviewed: 23 June 2025 · Stayed in April 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewThe staff was very polite and always smiling. The lobby area is very nice and the pool seemed nice too.
We were expecting an elevator for the type of hotel that is presented, my parents had a hard time going up and down the stairs. The room was a queen superior but though the room was clean, the maintenance was poor. Room was tiny for a superior room, so I guess it’s ok unless you are expecting to stay in the hotel for a long time during the day…
Dear Erika, Thank you for taking the time to write this review, please allow us to express our gratitude to you for choosing to stay at Charlie’s El Nido. We have taken a note of your feedback about the room condition you mentioned and will surely look into this and ensure to address the issue with utmost urgency. Trust that it is our utmost commitment to provide you and all our guests with the best experience possible and continue to work hard to ensure that guest expectations are met every time. Stay Safe and Healthy Charlie’s El Nido Team
Dear Erika, Thank you for taking the time to write this review, please allow us to express our gratitude to you for choosing to stay at Charlie’s El Nido. We have taken a note of your feedback about the room condition you mentioned and wi… Show more
Reviewed: 19 June 2025 · Stayed in May 2025
Verified reviewNice and peaceful place to stay in between Lio and town. Breakfast just ok.
Very dissapointed about the towels look like not dry properly ? I guess in this kind of hotel it ahould be dry in a commercial tumble dryer. Even the face towel put in my face while having massage smell really bad. Hoping this will get some good action for good ofveveryone.
Dear Maria, Thank you for taking the time to share your experience with us. We’re glad you appreciated the peaceful atmosphere of our location and found it convenient between Lio and town. We sincerely apologize for the issues you encountered with the towels and linen. Cleanliness and comfort are very important to us, and we take your feedback seriously. We have already addressed this with our housekeeping team to ensure all towels are properly dried and fresh before being placed in rooms. We truly value your input, as it helps us improve and provide a better experience for all our guests. We hope to welcome you back in the future for a much more pleasant stay. Stay safe and healthy! Charlies El Nido Team
Dear Maria, Thank you for taking the time to share your experience with us. We’re glad you appreciated the peaceful atmosphere of our location and found it convenient between Lio and town. We sincerely apologize for the issues you encoun… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewNice & clean
None
Dear Torigardy, Thank you for your kind review! Charlie’s El Nido, indeed, is equally inspired by your valuable comments as we try to reassure our commitment for outstanding service, warm friendly smiles, and consistency in creating a memorable stay for our hotel guests. Stay safe and healthy! Charlies El Nido Team
Dear Torigardy, Thank you for your kind review! Charlie’s El Nido, indeed, is equally inspired by your valuable comments as we try to reassure our commitment for outstanding service, warm friendly smiles, and consistency in creating a me… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewThe ambiance, it gives me serenity.
The open shower, where water splashes over the bathroom floor. It’s like someone forgot to install the door.
Dear Ted, thank you for the feedback. We were glad to hear you had a comfortable and relaxing time with us, yet we are sorry that you had concerns regarding our restroom facilities. We appreciate you bringing this to our attention, our maintenance staff will check into it immediately to guarantee a more comfortable experience for future visitors. We hope to welcome you back soon! Be safe and healthy! Charlie’s El Nido Team
Dear Ted, thank you for the feedback. We were glad to hear you had a comfortable and relaxing time with us, yet we are sorry that you had concerns regarding our restroom facilities. We appreciate you bringing this to our attention, our main… Show more
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewClose to the airport. Has shuttle service to different locations. Staff are friendly and nice.
Dear Nikki, Our entire team would like to thank you for your recent stay at Palawan's newest tropical hideaway, Charlie's El Nido! We take pride, in our unique personalized service, in making all guests at Charlie's El Nido feel comfortable and blissfully satisfied. We assure you that we will continue to enhance our service standards so that your next visit will be another pleasant and unforgettable one. Looking forward to welcoming you back in the very near future. Stay Safe and Healthy! Charlie's El Nido Team
Dear Nikki, Our entire team would like to thank you for your recent stay at Palawan's newest tropical hideaway, Charlie's El Nido! We take pride, in our unique personalized service, in making all guests at Charlie's El Nido fee… Show more
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewHelpful staff. Property was in very good condition and the restaurant was quite good. Superb airport shuttle.
Dear Dirk, It is with great pleasure reading your wonderful comment about your recent stay at Charlies El Nido! Our team indeed pulled all stops to ensure your stay become the most enjoyable part of your trip in the Philippines! We are glad to be of service to you and we look forward to having you back again at Charlies El Nido, Palawan soon. Stay safe and Healthy! Charlies El Nido Team
Dear Dirk, It is with great pleasure reading your wonderful comment about your recent stay at Charlies El Nido! Our team indeed pulled all stops to ensure your stay become the most enjoyable part of your trip in the Philippines! We are gla… Show more
Reviewed: 23 May 2025 · Stayed in April 2025
Verified reviewBreakfast was amazing, staff were so attentive and helpful. Rooms were of a good standard and the welcome drinks were a nice touch.
Evening meals were a little hit and miss. Only one smoking area in the car park on the main road out front was inconvenient. Should have been allowed to take beach towels from the pool to the beach at no extra cost.
Dear Charlie, Thank you so much for taking the time to share your feedback. We're delighted to hear that you enjoyed our breakfast offerings and found our team attentive and helpful—your kind words mean a lot to us. It's also great to know that you appreciated the standard of our rooms and the welcome drinks upon arrival. We’re sorry to hear that your experience with the evening meals was inconsistent, and we appreciate your honest comments. We'll certainly share this with our team to help us improve. Regarding the smoking area and beach towel policy, we understand how these aspects could have impacted your convenience. Your suggestions are valuable and will be taken into consideration as we look at ways to enhance our guest experience. We hope to have the pleasure of welcoming you back again soon for an even better stay. Stay safe and healthy! Charlies El Nido Team
Dear Charlie, Thank you so much for taking the time to share your feedback. We're delighted to hear that you enjoyed our breakfast offerings and found our team attentive and helpful—your kind words mean a lot to us. It's also great… Show more
Reviewed: 23 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in April 2025
Verified reviewVery well managed. Good customer service. Bang for the buck. Food was great. Also, made it so convenient to travel to the beach and city center by their regular shuttle services. Thank you for making our El Nido stay perfect.
Dear Syed, We're thrilled to hear that you had a wonderful stay at Charlie’s El Nido! Your kind words truly mean a lot to us, and the entire Charlie’s Team is deeply grateful for your feedback. Positive feedback like yours inspire us to keep striving for excellence in everything we do from our service to the experiences we offer. We look forward to welcoming you back to Charlie’s El Nido in the future. Stay safe and healthy! Charlie's El Nido Team
Dear Syed, We're thrilled to hear that you had a wonderful stay at Charlie’s El Nido! Your kind words truly mean a lot to us, and the entire Charlie’s Team is deeply grateful for your feedback. Positive feedback like yours inspire us … Show more
Reviewed: 17 May 2025 · Stayed in May 2025
Verified reviewYou get what you pay for 10/10 experience Rooms were very comfy, nice gym and a nice pool area. The breakfast had a variety of options which was great. The shuttle to the town and beach was also super helpful and saves money on cabs
The drainage in the room was a bit temperamental. The shuttle bus times could be slightly more frequent.
Dear Paige, Thank you for taking the time to write this review, please allow us to express our gratitude to you for choosing to stay at Charlie’s El Nido. Trust that it is our utmost commitment to provide you and all our guests with the best experience possible and continue to work hard to ensure that guest expectations are met every time. Stay Safe and Healthy Charlie’s El Nido Team
Dear Paige, Thank you for taking the time to write this review, please allow us to express our gratitude to you for choosing to stay at Charlie’s El Nido. Trust that it is our utmost commitment to provide you and all our guests with the … Show more
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewVery good breakfast. Staff are nice and helpful.
Hi Patricia, Thank you for your wonderful review and we are so glad that you appreciate the service of our staff which speaks a lot for us to continue our genuine hospitality. The entire Charlie’s team is delighted that we create a memorable stay with you. We assure you that we will continue to enhance our service standards so that your next visit will be another pleasant and unforgettable one. Stay Safe and Healthy! Charlie's El Nido Team
Hi Patricia, Thank you for your wonderful review and we are so glad that you appreciate the service of our staff which speaks a lot for us to continue our genuine hospitality. The entire Charlie’s team is delighted that we create a memorab… Show more
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewGood pool area, pretty good breakfast. Pretty good price for El Nido
Misleading photos, rooms are quite worn out, the cleaning service wasn’t very good and the shower pump was quite bad. The hotel is also far from the city and doesn’t have transfers too often.
Dear Sava, Thank you for taking the time to write this review, please allow us to express our gratitude to you for choosing to stay at Charlie’s El Nido. Trust that it is our utmost commitment to provide you and all our guests with the best experience possible and continue to work hard to ensure that guest expectations are met every time. Stay Safe and Healthy Charlie’s El Nido Team
Dear Sava, Thank you for taking the time to write this review, please allow us to express our gratitude to you for choosing to stay at Charlie’s El Nido. Trust that it is our utmost commitment to provide you and all our guests with the b… Show more
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewReviewed: 6 May 2025 · Stayed in May 2025
Verified reviewLocation out of town is good, use local transport (e-trikes)
Breakfast only average, no eggs to order, all buffet, busy and crowded.
Dear Rona, Thank you for taking the time to write this review, please allow us to express our gratitude to you for choosing to stay at Charlie’s El Nido. Trust that it is our utmost commitment to provide you and all our guests with the best experience possible and continue to work hard to ensure that guest expectations are met every time. Stay Safe and Healthy Charlie’s El Nido Team
Dear Rona, Thank you for taking the time to write this review, please allow us to express our gratitude to you for choosing to stay at Charlie’s El Nido. Trust that it is our utmost commitment to provide you and all our guests with the bes… Show more
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewI had a wonderful stay — the room, the pool, and all the facilities were great! But what truly made the experience outstanding was the staff. They were incredibly helpful and kind throughout our stay. Unfortunately, I got food poisoning from an outside restaurant, but the staff went above and beyond to assist me and make sure I was okay. Their support truly made a tough situation so much better. After that, I only trusted the food from Charlie’s — and it didn’t disappoint! Highly recommend this Hotel
The shower can improve hot water was not coming out frequently but nothing major
Dear Katherinee, Thank you so much for taking the time to share your experience with us. We're absolutely delighted to hear that you enjoyed your stay — from the room and pool to all of our facilities. Most of all, we're truly grateful for your kind words about our team. It means a lot to know that their support made a difference during a challenging moment, and we’ll be sure to pass along your compliments to them. We're also glad to hear you enjoyed dining at Charlie’s! Your trust and recommendation mean the world to us. Regarding the hot water in the shower — thank you for pointing that out. We’ve shared your feedback with our maintenance team to ensure it gets addressed promptly. Your comfort is always our priority. We hope to welcome you back again soon. Stay safe and healthy! Charlies El Nido Team
Dear Katherinee, Thank you so much for taking the time to share your experience with us. We're absolutely delighted to hear that you enjoyed your stay — from the room and pool to all of our facilities. Most of all, we're truly gra… Show more