Reviews of Citadines Bacolod City This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

Dear Errol, Greetings from Citadines Bacolod City! Thank you so much for your kind words. We're truly delighted to know that everything met your expectations. Your encouragement means a lot to us, and we’ll do our best to maintain and even exceed this level of service throughout your stay and future visits. If there’s anything we can assist you with, please don’t hesitate to let us know. We're always here to make your experience even more memorable. Yours, Joie Ebalde Guest Service, Asst. Manager

Dear Errol, Greetings from Citadines Bacolod City! Thank you so much for your kind words. We're truly delighted to know that everything met your expectations. Your encouragement means a lot to us, and we’ll do our best to maintain and… Show more

Dear Karen, Greetings from Citadines Bacolod City! Thanks so much for your kind words! We're thrilled to hear you loved the room and felt well taken care of by our team. Creating a warm and comfortable experience is exactly what we aim for, and it’s wonderful to know we delivered that during your stay. We look forward to welcoming you back soon for another relaxing visit! Yours, Joie Ebalde Guest Service, Asst. Manager

Dear Karen, Greetings from Citadines Bacolod City! Thanks so much for your kind words! We're thrilled to hear you loved the room and felt well taken care of by our team. Creating a warm and comfortable experience is exactly what we ai… Show more

Dear Ma'am/Sir, Greetings from Citadines Bacolod City! It means a lot that you enjoyed our staff and rooms, but I’m truly sorry about the pool experience. That’s not the standard we hold ourselves to, and I understand how upsetting it must have been to fall ill. We’re reviewing our pool maintenance procedures and will take corrective action. If you’re open to it, I’d love to follow up with you directly to ensure your concerns are fully addressed. Sincerely, Joie Ebalde Guest Service, Asst. Manager

Dear Ma'am/Sir, Greetings from Citadines Bacolod City! It means a lot that you enjoyed our staff and rooms, but I’m truly sorry about the pool experience. That’s not the standard we hold ourselves to, and I understand how upsettin… Show more

Dear Ms. Maria Sheila, Greetings from Citadines Bacolod City! Thank you for sharing your experience. We're glad you enjoyed your stay in Bacolod and especially appreciated the breakfast. We’re sorry to hear about the noise from the air conditioning, rest assured that our team will take a closer look into this. Your feedback helps us improve, and we hope to welcome you back for an even smoother stay next time. Sincerely, Joie Ebalde Guest Service, Asst. Manager

Dear Ms. Maria Sheila, Greetings from Citadines Bacolod City! Thank you for sharing your experience. We're glad you enjoyed your stay in Bacolod and especially appreciated the breakfast. We’re sorry to hear about the noise from the ai… Show more

Dear Fsangab, Maayong Adlaw from Citadines Bacolod City! Thank you for your generous rating. We’re delighted that you had a great experience and truly appreciate your feedback. We’re always striving to improve, and we hope to make your next visit even more exceptional. Looking forward to welcoming you again soon! Best Regards, Joie Ebalde Asst. Manager, Guest Service

Dear Fsangab, Maayong Adlaw from Citadines Bacolod City! Thank you for your generous rating. We’re delighted that you had a great experience and truly appreciate your feedback. We’re always striving to improve, and we hope to make your ne… Show more

Dear James, Maayong Adlaw from Citadines Bacolod City! Thank you for your generous rating! We’re delighted that you had a great experience and truly appreciate your feedback. We’re always striving to improve, and we hope to make your next visit even more exceptional. Looking forward to welcoming you again soon! Best Regards, Joie Ebalde Asst. Manager, Guest Service

Dear James, Maayong Adlaw from Citadines Bacolod City! Thank you for your generous rating! We’re delighted that you had a great experience and truly appreciate your feedback. We’re always striving to improve, and we hope to make your next… Show more

Dear Guest, Maayong Adlaw from Citadines Bacolod City! Thank you so much for your wonderful rating! We’re truly grateful for your support and thrilled to hear that you had a great experience. Your kind words inspire us to keep delivering the best service possible. We look forward to welcoming you again soon! Best Regards, Joie Ebalde Asst. Manager, Guest Service

Dear Guest, Maayong Adlaw from Citadines Bacolod City! Thank you so much for your wonderful rating! We’re truly grateful for your support and thrilled to hear that you had a great experience. Your kind words inspire us to keep delivering … Show more

Dear Alan, Greetings from Citadines Bacolod City! Thank you for sharing your experience with us. We’re glad to hear that you had a pleasant stay and that you enjoyed our friendly staff, comfortable accommodations, and breakfast buffet. It’s also great to know you had a chance to explore the local dining options nearby. We truly appreciate your feedback regarding the sink’s hot water and the light and noise coming through the room door. Your insights help us identify where we can do better, and we’ll be sure to look into these concerns to enhance the comfort of future stays. We hope to have the opportunity to welcome you back for an even more enjoyable visit! Warm Regards, Joie Ebalde Guest Service, Asst. Manager

Dear Alan, Greetings from Citadines Bacolod City! Thank you for sharing your experience with us. We’re glad to hear that you had a pleasant stay and that you enjoyed our friendly staff, comfortable accommodations, and breakfast buffet. It… Show more

Dear Ms. Nadine Victoria, Greetings from Citadines Bacolod City! Thank you for your kind words. We’re delighted to hear that you enjoyed our generous breakfast spread and appreciated the variety we offer. It’s wonderful to know that our spacious, clean rooms and central location contributed to a comfortable and convenient stay for you. We truly appreciate your feedback and look forward to welcoming you back for another great experience! Warm Regards, Joie Ebalde Guest Service, Asst. Manager

Dear Ms. Nadine Victoria, Greetings from Citadines Bacolod City! Thank you for your kind words. We’re delighted to hear that you enjoyed our generous breakfast spread and appreciated the variety we offer. It’s wonderful to know that our s… Show more

Dear Mr. David, Greetings from Citadines Bacolod City! Thank you for sharing your feedback with us. We sincerely regret that your experience did not meet your expectations, and we appreciate the opportunity to improve. We apologize for any delays in responding to inquiries and for the service you experienced at the front desk. Guest satisfaction is our top priority, and we will review our procedures to ensure a more prompt and guest-oriented approach. Your concerns regarding staff attitude are important to us, and we will address this internally to ensure every guest feels valued and respected. Additionally, we regret the issues with hot water and missing washcloths in your room. Our team is actively looking into these concerns to prevent similar occurrences in the future. Your feedback is truly valuable, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to provide you with a much-improved stay in the future. Sincerely, Joie Ebalde Guest Service, Asst. Manager

Dear Mr. David, Greetings from Citadines Bacolod City! Thank you for sharing your feedback with us. We sincerely regret that your experience did not meet your expectations, and we appreciate the opportunity to improve. We apologize for an… Show more

Dear Duncan, Greetings from Citadines Bacolod City! Thank you for sharing your feedback! We're glad to hear that you enjoyed our breakfast and found it excellent. Your thoughts on value for money are important to us, and we continuously strive to enhance our offerings to ensure a well-rounded experience for all our guests. We appreciate your insights and hope to welcome you back for an even better stay in the future! Warm Regards, Joie Ebalde Guest Service, Asst. Manager

Dear Duncan, Greetings from Citadines Bacolod City! Thank you for sharing your feedback! We're glad to hear that you enjoyed our breakfast and found it excellent. Your thoughts on value for money are important to us, and we continuous… Show more